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BMW of Orland Park
Orland Park, IL
1,316 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,316 reviews
April 19, 2022
I ended up spending the whole day at the Dealership today. I was thankful I was able to work while I waited, but it was a very long day. The advisor was caring and understood my frustration. I was than today. I was thankful I was able to work while I waited, but it was a very long day. The advisor was caring and understood my frustration. I was thankful for that as well. More
by AM
Employees Worked With
Randy Boomsma
March 26, 2022
Paul Kay was my sales rep. Outstanding gentleman best experience I’ve ever had dealing with purchasing a Vehicle. He’s going to be a great asset to Zeigler.BMW of Orland Park. Outstanding gentleman best experience I’ve ever had dealing with purchasing a Vehicle. He’s going to be a great asset to Zeigler.BMW of Orland Park. Britney Brandon the receptionist when you walk in the dealership makes you feel that you’re gonna be dealing with quality people. Thank you to all that have made my experience dealing with Zeigler BMW a truly a “Great Experience.” More
by Fut
Employees Worked With
Paul Kay
March 19, 2022
Came from another state to purchase an SUV and trade my current one in. Texted the salesman(Sid) that I was 30 min away and he then let me know they no longer have the car because the GM overnighted it to current one in. Texted the salesman(Sid) that I was 30 min away and he then let me know they no longer have the car because the GM overnighted it to his friend. They’ve been open 3 1/2 hours, they could have checked and called me instead of having me come prepared to purchase from 2 1/2 hours away. Then tried to offer me vehicles more expensive than the one I wanted to purchase. I don’t want to shop somewhere where the MANAGER undermines their own staff for their personal gain. Their employee could have had a sale today and that messes with their livelihood. Take your business to another dealership. More
by Mc
Employees Worked With
Sid
March 11, 2022
My service Advisor Richard Pool is great. Attends to all of my needs in a timely manner, listens closely to my requests, and always answers my messages whenever even if it’s months after my s Attends to all of my needs in a timely manner, listens closely to my requests, and always answers my messages whenever even if it’s months after my service. I will always service at BMW of Orland! Thank you again Richard! Hope to see you soon! - Ronnie H More
by Ronnie Haleem
Employees Worked With
Richard Pool
March 09, 2022
Wonderful dealership. We had exceptional service with Chanel Gray. A beautiful person inside and out. And of of course a lot of the employees as well. Brittany Brandon won We had exceptional service with Chanel Gray. A beautiful person inside and out. And of of course a lot of the employees as well. Brittany Brandon wonderful too!!! More
by Mdelmissier
Employees Worked With
Chanel Guy, Joe Digiovanni
February 04, 2022
I been working with Rich the service director since i got my car 2 years ago, He is the best , and I recommend all my friends and family to do all their services there! my car 2 years ago, He is the best , and I recommend all my friends and family to do all their services there! More
by Moe T
Employees Worked With
Richard
January 31, 2022
I came in to have service done & everyone was so polite and attentive, I walked in and immediately sat down with a service advisor. The service I had done was quick and the advisor was amazing with communi and attentive, I walked in and immediately sat down with a service advisor. The service I had done was quick and the advisor was amazing with communicating the progress on my vehicle. I will definitely be back to BMW of Orland Park and I will recommend them to everyone I know that has a BMW. More
by SabrinaK
Employees Worked With
Brian Coster
January 31, 2022
Ziegler BMW was easy to buy from but terrible to deal with for service. In November 2021, I bought a CPO 2018 330i, and noticed while looking over the car that the silver trim piece surrounding the ge with for service. In November 2021, I bought a CPO 2018 330i, and noticed while looking over the car that the silver trim piece surrounding the gear shift lever was bubbling and the molding around the windshield was dried and cracked. In my opinion, these issues should have been fixed before the car was ever put on sale as Certified Pre-Owned. I addressed this with Gigi, my salesperson, and she said they should be able to fix it. After two weeks, she called me to set up a service appointment, telling me that she'd reserved a loaner for me. When I arrived for my service appointment, the porter pointed at a bench in the service advisor lobby, and told me to sit and wait. I sat on that bench for 30 minutes before a service advisor even addressed me. Replacing two trim pieces is a simple job, so I asked the SA if the parts were in stock or if they’d need to be ordered. It took him over an hour to tell me that he couldn’t figure out if they had the parts in stock. They offered me a loaner (the loaner Gigi had told me she reserved for me) which took another 45 minutes to locate. The “loaner” was a USED car that was older than my own vehicle, was dirty and sticky inside, and the main user profile was titled “ME xxxxx”. The car also displayed low battery charge service alerts. I drove the loaner home and waited to hear about the parts. Eventually they called to tell me that they did not have the parts and would need to order them, which could take a while. Given the global supply chain issues, I cannot hold this against Ziegler, but I was not getting stuck with that terrible loaner car. I demanded they return my car to me, and the employee who delivered my car parked it in my parking lot and turned the ignition off with the windows down and the sunroof open... in December. The average MPH, which I had recently reset, was several MPH higher than when I dropped it off... In the end, I sat in their dealership for over 2 hours (where not a single employee wore a mask just as omicron was beginning to surge) only to be given a crappy loaner and for no work to be done to my vehicle. More
by A Gertz
Employees Worked With
Daniel Bustamante
December 23, 2021
I decided that I wanted a nice Christmas present for myself. My car was rattling, I knew what I wanted. Thanks to Kerry Washburn and Orland Park BMW.. myself. My car was rattling, I knew what I wanted. Thanks to Kerry Washburn and Orland Park BMW.. More
by Brendamays86
Employees Worked With
Kerry Washburn
