BMW of Orland Park

We were taken care of very well when an emergency vehicle issue threatened to ruin our weekend. Great service! issue threatened to ruin our weekend. Great service! More

Second time here and very disappointed. Brad was the only saving grace as my advisor (he was truly a pleasure). My wait time doubled due to a mistake on the repair/actual part needed and ha Brad was the only saving grace as my advisor (he was truly a pleasure). My wait time doubled due to a mistake on the repair/actual part needed and had to pick it up. Brad’ customer service made up for the inconvenience but the lack of amenities during my extended stay was unfortunate. This was the first BMW location where I experienced this and covid is no longer a valid excuse (locations in San Antonio and Naperville offer amenities to waiting customers). Only coffee was available. No water bottles, soda, or snacks…only vending machines that have overpriced items. I started coming to this location because I moved recently but I will make the extra drive to another location for my next service. Do better…I expect more from BMW. More

Joe McFadden my salesman was awesome and made the whole experience easy. I love my car. experience easy. I love my car. More

Both the salesman and the sales manager are outstanding. The best I have experienced. The one negative was the limited selection of cars. Overall the dealership is measured by the individuals I had contact The best I have experienced. The one negative was the limited selection of cars. Overall the dealership is measured by the individuals I had contact with. Based on that a very high rating. with. More

We bought our BMW at this location and have been considering buying another at the same dealership. Our sales person Mahdi was wonderful. Brad in Service was very friendly for our recent BMW X5 considering buying another at the same dealership. Our sales person Mahdi was wonderful. Brad in Service was very friendly for our recent BMW X5 service, but we did end up spending more than expected (approximately $4500). We were expecting typical top quality BMW service, but when we received our car, the interior was a mess. Previous times of service at a different BMW dealership closer to our home included interior vacuuming and wipe down. I was told by Brad that he could ensure that the interior was vacuumed. Nothing was vacuumed or wiped down. This was disappointing to say the least. The exterior of the car was washed. The lack of attention to detail regarding the interior of the car after a service appointment is the reason for the three stars. It may seem like a small detail, but these are the things we consider when looking at the overall quality of a dealership, and whether or not we want to buy another car there. More

My experience was great the service guy who took care of me was nice and friendly made me feel comfortable because I'm new to the BMW family and it was my first oil change. I made an appointment bit my appo me was nice and friendly made me feel comfortable because I'm new to the BMW family and it was my first oil change. I made an appointment bit my appointment was not in the system but he said no worries we will gladly take care of you and they did just that! I really appreciated everything! More

Always very professional and prompt. Brad in the service department is very knowledgeable and honest. Brad in the service department is very knowledgeable and honest. More

First time visit to this dealership… very professional and very helpful with educating and listening to my concerns and issues. and very helpful with educating and listening to my concerns and issues. More

Brad in service department always take care of us and exhibit the best service possible!!! exhibit the best service possible!!! More

The primary reason I keep coming back is because of Jason in Service and the Service Department!!! in Service and the Service Department!!! More