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BMW of Orland Park

Orland Park, IL

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Employees
Reviews
Vehicles
4.5
1,320 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 1,320 reviews

July 28, 2023

James was a great service advisor. Excellent customer service during my visit. I highly recommend this dealership! Thank you! More

by LAUREN.HUSBANDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jul 31, 2023 -

BMW of Orland Park responded

We're glad to know that you had a great experience with James and our team here at BMW of Orland Park! Your recommendation means the world to us. Thank you for your kind words and we look forward to serving you again in the future!

July 28, 2023

Lee was extremely professional, informative and efficient. I am very pleased with yesterday's experience. More

by tsutigerx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Jul 31, 2023 -

BMW of Orland Park responded

We're glad to know that Lee provided you with a professional and efficient experience at BMW of Orland Park. Thanks for sharing your kind words with us! Safe travels until next time!

July 28, 2023

The Orland Park BWM Team is very helpful, prompt and professional. Every visit is consistent and thorough. More

by KELLYN3909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Service advisor., Chris Vosler
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Jul 31, 2023 -

BMW of Orland Park responded

We appreciate your kind words about our team at BMW of Orland Park! We strive to provide consistent and detailed service. Thanks for the review, we look forward to seeing you on your next visit!

July 27, 2023

I think the work was done well. However, since I don't know what the recall work included, it is difficult to tell. I would like to know what was fixed for the recall of my 430i c More

by atpkgp
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Jul 27, 2023 -

BMW of Orland Park responded

We appreciate your feedback and understand that you'd like more information about the recall work done on your 430i convertible. Our team at BMW of Orland Park would be happy to provide those details - feel free to reach out anytime!

July 27, 2023

James was amazing. He made sure everything was covered under warranty and got me a loaner right away. Great service and friendly! All the staff there were pleasant and More

by JLODATO33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
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Jul 27, 2023 -

BMW of Orland Park responded

We're so glad to know that James and the rest of our team at BMW of Orland Park provided you with great service! It's wonderful to see your positive feedback about how we handled everything. Thanks for choosing us, and drive safely out there!

July 27, 2023

Went in for a stuck front hood latch. $1,500 later, remembered how much I dislike going to the dealership for service. Polite staff, but the experience of going in there for service has b More

by RHODESM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason
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Aug 28, 2023 -

BMW of Orland Park responded

I'm sorry to read about your recent experience with us. We strive for transparency and fairness in our service department, so it's disappointing to learn that you left feeling otherwise about your hood latch issue. Your feedback is important as we continuously work on improving our services. If you're open to discussing this further, please reach out at your earliest convenience. Thank you, Brian Coster - Service Manager - 708-460-4545

July 27, 2023

Service rep, Jason Jakubowski is always helpful and expedites the work to be done.. I find him informative and trustworthy pertaining to work to be done on the car. More

by Tjmonaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jul 27, 2023 -

BMW of Orland Park responded

It's great to know that Jason has been consistently helpful and trustworthy during your visits to BMW of Orland Park. We appreciate the feedback!

July 27, 2023

Great service; excellent salesperson (Joe McFadden); it was a pleasure doing business with him yesterday More

by stevenrussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

BMW of Orland Park responded

Steven, we're delighted to know that you had a great experience with Joe at BMW of Orland Park. Thanks for your business and the positive review!

July 27, 2023

The dealership was very accommodating with my service work performed. The dealership was clean and spacious More

by PATM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
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Jul 27, 2023 -

BMW of Orland Park responded

We're glad to know you found our dealership accommodating and comfortable during your service visit at BMW of Orland Park. We appreciate the positive feedback!

July 26, 2023

Good service on explaining the issue with my car and providing a quick fix and explaining the long term solution. More

by ANJALISHAH01
Recommend Dealer
Yes
Employees Worked With
Do not recall any names
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Jul 26, 2023 -

BMW of Orland Park responded

We're glad to know you found our service helpful and informative at BMW of Orland Park. We always aim for a quick fix while keeping long-term solutions in mind. Thank you for your feedback!

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