BMW of Morristown

A dealership that cares pre- and post- sale! While some dealers have the deserved reputation of “taking advantage of the customers”. Nothing could be farther from the truth at BMW of Morristown. While some dealers have the deserved reputation of “taking advantage of the customers”. Nothing could be farther from the truth at BMW of Morristown. I had a difficult repair situation that General Manager Steve Hodossy and his team handled professionally and with empathy. I've purchased two vehicles from them in the past and they have my loyalty for life. Well deserving of BMW Center of excellence dealer for 4 years, and JD Power dealer of the year in 2019. Thank you. More

Michelle Clark is one of the best sales person I have ever worked with on any purchase. She gives the facts as they are and is extremely knowledgeable about all facets of the car and the process. We have ever worked with on any purchase. She gives the facts as they are and is extremely knowledgeable about all facets of the car and the process. We have been buying cars from her for many years and the service she provides is phenomenal. More

Done with the Brand This was a dealership experience that has turned me off to the BMW brand at least for quite some time. Sales was fine, management was extremely discou This was a dealership experience that has turned me off to the BMW brand at least for quite some time. Sales was fine, management was extremely discourteous and not engaged in attempts to resolve an issue. After much chasing the proposed solution was unacceptable and insulting. I ended up resolving the matter with a non-BMW dealer. Now the proud owner of Jeep Grand Cherokee with a 5.7L V8, which in my view equals the quality, drive, and luxury of the X5, albeit with out the same prestige.However, that was an easy trade off seeing how little the prestige got me in terms of customer service. More

My service advisor Monika was excellent! My service advisor was Monika, and she was wonderful to work with. I had my brake lines flushed (normal service) on the i3, and a charger locking sole My service advisor was Monika, and she was wonderful to work with. I had my brake lines flushed (normal service) on the i3, and a charger locking solenoid replaced. This was last winter, and the car has been perfect since! They were also happy to provide me with a wonderful loaner car. Great marketing! I'll recommend the i3 to anyone. It's solid! Thanks so much for your honesty and attention to detail. You're awesome! More

Michele Clarke rocks! This is our 4th lease of a BMW and would never consider going to another dealership or client advisor. Michele Clarke knows her product and her client This is our 4th lease of a BMW and would never consider going to another dealership or client advisor. Michele Clarke knows her product and her clients. She makes herself available any time you need her.and is willing to go above and beyond expectations. She is knowledgeable, resourceful, patient and can deal with the most demanding personalities with dignity and aplomb! She makes her job look easy! Don’t let that pretty exterior fool you- she is a shark when she has to be in the interests of her clients. We love 💕 Michele and hope both Morristown BMW and BMW of America know the diamond 💎 they have with her! Rock on Michele- keep showing them how it’s done!!! More

Rude and Terse My experience with this dealership was terrible. Very rigid and short with respect to any type of ongoing discussion. Somewhat aloof regarding the p My experience with this dealership was terrible. Very rigid and short with respect to any type of ongoing discussion. Somewhat aloof regarding the price and features of the car with zero negotiation to be had. ‘Client Advisor’ was clueless when asked about a video walk around. Ballpark trade in value was laughable. They had a ‘take it or leave it’ attitude which came across as rude. With so much competition, you’d think they’d do much more to earn business, but not in this case. Look elsewhere. More

Great Dealership..Better Salesperson! I am on my eighth lease with BMW of Morristown. Why? Michele Clarke!! I have leased all of my 8 BMWs with her. Michele is knowledgeable, patient a I am on my eighth lease with BMW of Morristown. Why? Michele Clarke!! I have leased all of my 8 BMWs with her. Michele is knowledgeable, patient and always available. But what is most important is that she cares about her customers and works hard with them in finding the right car at the right price. That is why I keep coming back! You're the best Michele!!! More

Rude, unprofessional, should be terminated My lease was up on my present BMW and I went to BMW of Morristown to lease another 5 series. My first three leases were from BMW of Bloomfield, but my My lease was up on my present BMW and I went to BMW of Morristown to lease another 5 series. My first three leases were from BMW of Bloomfield, but my work has been bringing me to the Morristown area so this would be more convenient. I was unfortunately given Brian Desrosiers as a consultant. During the negotiation process, he told me while screaming “to go back to the ghetto and buy my cheap BMW there, because he was through”. I’ve never heard such an unprofessional outburst in any of my car buying experiences. Would Mr, Desrosiers appreciate his mother, wife, etc spoken to in this manner? Additionally, the managers were aware of his behavior and offered no apologies. Apparently Mr. Desrosiers is in need of training on how to treat a client. I allowed the owner of BMW of Morristown to address this disturbing incident but have heard nothing. Apparently Mr. Desrosiers’ disrespectful attitude towards female clients is accepatable. You can count on me to repeat this example of complete disrespect to everyone I meet! More

Told to Lease a Competitir Brand Instead Treated with utter disrespect. After negotiating and being told rediculous lease numbers on a BMW, Manager told me to go visit a competing brand to l Treated with utter disrespect. After negotiating and being told rediculous lease numbers on a BMW, Manager told me to go visit a competing brand to lease a car instead. Will never visit this dealer again and advise you to stay clear as well. More

Unprofessional sales and managers. Their behavior is atrocious towards their clients; insulting, rude and obnoxious. I allowed the owner to address the shocking and sales and managers. Their behavior is atrocious towards their clients; insulting, rude and obnoxious. I allowed the owner to address the shocking and disgusting experience I unfortunately had with one of his salespeople. He did nothing to rectify the situation. I guess when you marry the owner’s daughter and given the keys to the dealership, you can feel invincible. If you allow the dregs you’ve hired to continue with their gutter mentality, I doubt if Open Road will be in business in the long run. More