BMW of Lubbock

Lance Washam made it a super easy car buying experience I went to look at Alderson for a new car and a gentlemen named Lance Washam made my expierence the easiest car buying experience I have ever had no hu I went to look at Alderson for a new car and a gentlemen named Lance Washam made my expierence the easiest car buying experience I have ever had no hustle no rush! Looked at the car that morning and it was mine before lunch!! No hassle definitely earned my business for future car buying! More

Best, easiest car buying experience with Scott Bednorz!!! Ordered a 2017 430i xdrive hard top convertible, picked it up this week! BEST experience from beginning to end! Thanks Scott! Very professional, no Ordered a 2017 430i xdrive hard top convertible, picked it up this week! BEST experience from beginning to end! Thanks Scott! Very professional, not pushy, very helpful in helping me figure out what I wanted or needed, always available and quick to respond. Alderson BMW and its staff are TOP NOTCH!!! Highly recommend. More

Crystal Marquez X5 Crystal was very helpful getting the right vehicle for us. She was very patient in our selection. Took my wife a while to decide but, Crystal got it Crystal was very helpful getting the right vehicle for us. She was very patient in our selection. Took my wife a while to decide but, Crystal got it done. We will be back and bring others with us. More

Great Experience I was nervous about trading my car for a newer model because it was my first time doing it alone. Matthew Crasta made me feel at ease immediately an I was nervous about trading my car for a newer model because it was my first time doing it alone. Matthew Crasta made me feel at ease immediately and guided me through the process with genuine care and concern. He was the answer to many prayers on my part. I will definitely be going back to Alderson Lexus for my next car. More

Crystal Marquez-BMW My comment covers before, during, and after my BMW X5 purchase. I have purchased numerous cars, trucks and motorcycles, and this has been my best exp My comment covers before, during, and after my BMW X5 purchase. I have purchased numerous cars, trucks and motorcycles, and this has been my best expercience ever. Very professional!! I highly recommend Crystal Marquez (salesperson) and the Alderson BMW dealership. More

Isaac Logan We were just looking and we were thinking about trading in our Nissan Murano. Isaac came out was very friendly, warm and full of knowledge. He ask que We were just looking and we were thinking about trading in our Nissan Murano. Isaac came out was very friendly, warm and full of knowledge. He ask questions, made statements and soon we were driving a couple of certified cars. Both were BMW's and he let us drive both. The driving course he took us on tested the overall stability, comfort, proved the luxury of the vehicle and was overall a beautiful are to be in. He is interested in customer service, and went way beyond what we have been seen in the past and we usually trade cars ever year or so. The closing was directed by him and when we came back to pickup our new vehicle, he demonstrated what features were on the car. It had so many, that he was finishing up his presentation from our test drive. We are happy with our new car and happy with the time he took for this transaction. He really seems to enjoy his job!! Every one that was involved in this process was very helpful!! Ricky Waggoner More

PURCHASE OF A NEW VEHICLE Isaac Logan meet my wife and I as we were looking at the BMW X3 for my wife. His patience while showing the vehicles in stock and finally the one at t Isaac Logan meet my wife and I as we were looking at the BMW X3 for my wife. His patience while showing the vehicles in stock and finally the one at the back of the lot was her choice He was very helpful in the purchase of the vehicle. Then on the training of the features of the vehicle. We would also like to think Isaac for coming to our home to help the wife program some of the features. We would also like to think the staff every one for very helpful. DANETTE & KEN ROBERTS More

Jerry Etter and Gary Hays helped us buy a new BMW X3 for our daughter's graduation. Jerry has advised on car purchases for many years and came through again in a big way. Gary's knowledge of features and our daughter's graduation. Jerry has advised on car purchases for many years and came through again in a big way. Gary's knowledge of features and options helped us pick just the right car for us. We really appreciate you guys for an outstanding job getting us a great deal on a very cool car - you are THE BEST!!! Wes Tolley More

Stopped in with a taillight problem that started today and was given a brick-wall of service. I admit I stopped in an hour before they closed however a friendly I'll take your info would have been nice, a and was given a brick-wall of service. I admit I stopped in an hour before they closed however a friendly I'll take your info would have been nice, and perhaps a better solution then we have to verify the problem for warranty service (LEDs in the light are acting up and not serviceable, they're half as bright as the other side and only half are working.) A quick google on my phone on the way to the dealer revealed a TSB about a bad batch BMW had in cars. I'm 100 miles out from a dealer and would have liked to have had a better answer then the deer in the headlights I received. It's as simple as telling somebody you don't want to look at the 5 minute issue then to make a few excuses. 20k miles on my 09 335D I'll be taking my business to Amarillo. More

Bogus staff and lier staff leader- Tim - he will keep your car for a week to change wiper blades and he will take genuine parts out of your car to install it in their dealership inventory to give warrant your car for a week to change wiper blades and he will take genuine parts out of your car to install it in their dealership inventory to give warranty to buyers. STAY AWAY from Alderson BMW (period) More