BMW of Lubbock

Bought a preowned vehicle from Cavenders. They are servicing air conditioner and fixing dent in back door. Suppose to take one week. Three weeks later, we are still waiting. I’ll make my firs They are servicing air conditioner and fixing dent in back door. Suppose to take one week. Three weeks later, we are still waiting. I’ll make my first payment before they get it fixed More

I am still pinching myself over the purchase of my 2023 BMW 30i! I get butterflies everytime I get to drive it. The total experiece from A to Z was amazing! Seth Pitman and M'Lis the Finance Guru were BMW 30i! I get butterflies everytime I get to drive it. The total experiece from A to Z was amazing! Seth Pitman and M'Lis the Finance Guru were so thorough, efficient and very knowledgeable. BMW of Lubbock, BAM! The total package. Thank you so very much! More

Great Experience with them. I purchased a Pre-Owned vehicle. My Sales Professional, Crystal Harvey was fantastic. She helped me in any way that she could. Using my own finan I purchased a Pre-Owned vehicle. My Sales Professional, Crystal Harvey was fantastic. She helped me in any way that she could. Using my own financing usually doesn't sit right with dealers but these people had no problem with it. The only thing that is keeping them from 5 stars is that the vehicle I bought started shaking very bad on the way back home as if the injectors might be going out. Then the engine light came on. The vehicle is under warranty still so hopefully it will get fixed soon. More

They committed to fix the recall within a day. They told to send the ETA details on email, did not receive yet. They committed to send a loaner but ended up sending a voice message, no one respon They told to send the ETA details on email, did not receive yet. They committed to send a loaner but ended up sending a voice message, no one responded. More

Had some issues with a salesman, addressed it with GM, they corrected the issue, by giving us a new salesman and sold us another vehicle. they corrected the issue, by giving us a new salesman and sold us another vehicle. More

Made a deal, scheduled appointment, drove 3 hrs to find car sold. Pitiful. Don’t trust sales manager!!! Allowed another saleswoman to sell car out from under us car sold. Pitiful. Don’t trust sales manager!!! Allowed another saleswoman to sell car out from under us More

Went to take my daughter’s car didn’t give us a loaner. Has had car over a week. Has had car over a week. More

Gary Hays was so easy to work with and very knowledgeable. It put me at ease to know that a handshake and a person's word still means something. knowledgeable. It put me at ease to know that a handshake and a person's word still means something. More

Mr. Gary Hays provided us with excellent service. He was friendly, personable, and knew all the answers to our questions. He helped us tremendously! Thank You friendly, personable, and knew all the answers to our questions. He helped us tremendously! Thank You More

Great team effort !! Michael Sanford is the best !! His associate , Coke Harmon is a quick learner . He took great care to make my experience on “car exchange day “ A positive and learning one for me. Do associate , Coke Harmon is a quick learner . He took great care to make my experience on “car exchange day “ A positive and learning one for me. Do appreciate all the time Cole spent with me explaining all the new I needed to know abt the new car. More