BMW of Kansas City South

I was shown one vehicle test drove and took home to make sure that vehicle would be the perfect one for my 15 yr old daughter. We looked at other vehicles while driving the X3 and fell in love. We said the sure that vehicle would be the perfect one for my 15 yr old daughter. We looked at other vehicles while driving the X3 and fell in love. We said the car was perfect and wanted that exact same vehicle and options but in black ,boy were we were in luck they said, one just got off the truck still wrapped in plastic and everything unable to look at the vehicle or drive the x3 due to being in transfer mode. Came back to sign papers on it and it was being detailed so was told we could sign and then see the vehicle. Signed papers, due to it being closing time and really really cold and windy outside had to schedule a time to come back to go over vehicle. We were not taking the vehicle due to the fact they were getting the wheels powder coated and windows tinted so the vehicle stayed there. We did set up cell phone for my daughter to the vehicle, went over the ambient lighting and did do a demo of the upgraded sound system. On the way home we realized it was missing some of the features we specifically asked for and was told it had. Called manager and was told he would make it right due to the salesman should have gone over the car with us and taken us on a test drive prior to signing. The solution the manager gave us was to sell it back for an amount less than we paid and buy another vehicle. Which after all that was said and done would have cost us $11,000 more or can give us $3000 back. I said I just really would like the vehicle with the main features we wanted. Not sure how that falls in the category of “will make it right for you.” Will never buy again or recommend this dealership to anyone. Salesman even agreed that we expressed exactly what we wanted on the vehicle. Stick to Baron BMW. I called the manager three times on 12-19 stalker style finally got through was supposed to call me back , called back again at 4pm Justin busy. Called back again today 12-20 again Justin busy. They have time to work hard for your business to sell you a car but the minute you have a problem new number who this. More

The dealership was great! . My consultant, John, was simply amazing. Very professional, courteous, kind and treated me respectfully and review my vehicle’s history to make sur . My consultant, John, was simply amazing. Very professional, courteous, kind and treated me respectfully and review my vehicle’s history to make sure my vehicle would not only be fixed but to ensure that’s no foreseeable problems would occur. There aren’t enough superlatives to describe him. Additionally,, despite being a dealership, the entire staff made me feel at home. Everyone was so kind, attentive and pleasant. They went out of their way to make sure that I had a fantastic experience at Hendricks. I’ll definitely return for any future issues with my vehicle and if I buy a new vehicle, I won’t look any further than Hendricks! More

The video of the service that was done was quite impressive. We received a letter for a recall. Levi who worked with us through the process was very helpful and thorough. We were told our car wou impressive. We received a letter for a recall. Levi who worked with us through the process was very helpful and thorough. We were told our car would be washed. When my husband and I arrived to pick up our convertible we were very disappointed to see it had NOT been washed. More

Very pleased with the service. They got me in even though I came in on the wrong day. Very professional and polite. They got me in even though I came in on the wrong day. Very professional and polite. More

We had a great buying experience. The sales person Brennan was knowledgable and easy to work with. The sales person Brennan was knowledgable and easy to work with. More

I was very impressed with how pro fessional the way they explained what is wrong with my car's mechanical issues that need to be repaired. Would definitely recommend again. explained what is wrong with my car's mechanical issues that need to be repaired. Would definitely recommend again. More

I had a wonderful experience at Hendrick. Our salesman, Demise, was very professional and knowledgeable, but most of all, he was authentic. No one at the dealership was pushy or made us feel Our salesman, Demise, was very professional and knowledgeable, but most of all, he was authentic. No one at the dealership was pushy or made us feel uncomfortable in any way. Denise was quickly able to find the exact car that suits my needs, even though I was not quite sure what I was looking for. The experience with our salesman and with the finance manager was excellent from top to bottom. My husband purchased a BMW at Hendrick in the spring and he has been very happy as well. We have definitely found our new dealership home. More

Great experience led by Brennan Wunderly in Sales. No pressure from him and he helped get the deal we wanted. Easy finance transaction as well with Matthew Johnson. Would highly recommend this dealers No pressure from him and he helped get the deal we wanted. Easy finance transaction as well with Matthew Johnson. Would highly recommend this dealership. More

I highly recommend John Strode and the entire service team at Hendrick BMW. Thank you for the outstanding service! team at Hendrick BMW. Thank you for the outstanding service! More

We had the very best experience at BMW of KCS. From the moment you walk in the beautiful showroom until you check out, everyone is super friendly, super professional and super efficient. I was f From the moment you walk in the beautiful showroom until you check out, everyone is super friendly, super professional and super efficient. I was fortunate enough to have Isaiah as my sales friend and he did an excellent job. He was very patient and very knowledgeable. We test drove a few vehicles and he was able and willing to answer all of our questions and concerns about each vehicle that enabled us to make the ultimate decision on the vehicle we chose to purchase. We never felt pressured or uncomfortable once at this beautiful dealership. If you want quality and excellence, I suggest you run to BMW of KCS and find your next amazing ride. I will definitely return here again as I appreciate efficiency, patience and friendliness when I am making any large purchase. Not to mention that the building smells amazing!! Kudos to Matthew in finance too, he is friendly and super efficient and had us out of there in no time with the keys in our hands. More