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BMW of Houston North - Service Center

Houston, TX

4.8
528 Reviews

528 Reviews of BMW of Houston North - Service Center

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August 04, 2021

Always helpful when I need it. There was no loaner car available because this was an emergency visit. A very nice young man drove us home. More

by Jrwebb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Aug 22, 2021 -

BMW of Houston North responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, BMW of Houston North

August 04, 2021

Service Coordinator was not personable or friendly. > He Service Coordinator was not personable or friendly. > He engaged with me the least possible. > He was not informative as to what was being do More

by Trebor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chen
Aug 09, 2021 -

BMW of Houston North responded

Hi Trebor, we are deeply disappointed by your experience at BMW of Houston North. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 305-8901. We would appreciate the chance to turn your experience around.

Aug 09, 2021 -

Trebor responded

My low rating was not due to the quality of the service rendered. It was due to the very negative attitude of the person who handled my service requirements. He was absolutely the worst service agent that I have ever dealt with in my life, literally.

August 02, 2021

I really like this dealership I pull up greeted and a assist..my service advisor always helpful in my service needs and so much more. More

by angelmcarty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Radar
Aug 22, 2021 -

BMW of Houston North responded

Hello Angel, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 02, 2021

Poor communication and service. We stated the specific needs for our new car (windshield replacement and tire pressure check) and we couldn’t even get that completed in a week. All the while, we tried to More

by bobbyminelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
July 30, 2021

Agent was very friendly and informative but I had waited over 3 hours and a half for brake fluid change that I was told it would take 2 hours max. More

by zikar.zaour
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
XXX
Aug 22, 2021 -

BMW of Houston North responded

Hi, we appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!

July 29, 2021

This is the only location I’ve ever used to service my BMW. Great customer service from my service advisor, Chin, and other dealership associates. More

by Erica38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chin
Aug 13, 2021 -

BMW of Houston North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Houston North! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 26, 2021

Great customer service, clean environment, on time, will definitely come back in the future. Waiting area is nice and clean with coffee but no snack More

by LBT45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason M
July 26, 2021

I’m always greeted with such professionalism from Rader Evans, he is very patient and extremely knowledgeable in every concern that I may have concerning my vehicle. More

by Gg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rader Evans
July 24, 2021

Took my car in for services. My service advisor was very polite and helpful. I waited for my car to be taken care of in their very comfortable waiting area. I am very please with the service I received!! More

by christydwoods
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ariel Flores
Jul 26, 2021 -

BMW of Houston North responded

Hi , we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value and we hope you'll consider us again in the future!

July 23, 2021

Service representative is a nice guy. Attentive to my needs. Tech made some serious mistakes but Representaative made it right on their nickel. Happy now More

by Rockdrummer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ariel
Jul 26, 2021 -

BMW of Houston North responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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