BMW of Houston North - Service Center

This is the worst BMW dealership in Houston! I brought my BMW in for repairs with my insurance and they kept going back and forth with my insurance and did not want to work on my car! Added more frustration! BMW in for repairs with my insurance and they kept going back and forth with my insurance and did not want to work on my car! Added more frustration! Added more money for me to get my car removed! I would never buy a car from them and this place is not friendly! More

Service Manager is terrible! My experience was everything except pleasant. I purchased a 2018 540i last year from this location and today ended up stranded in the Houston heat wai My experience was everything except pleasant. I purchased a 2018 540i last year from this location and today ended up stranded in the Houston heat waiting for the BMW Tow rescue team. I called the service dept. to give them a heads up of my unfortunate situation and was in route and would need a loaner. My elderly Father lives in Lake Charles, LA and became ill and unable to drive, but I promised him I would come visit him this FATHER’S DAY weekend because life is so short. I explained this to Tara the service manager on the phone. She is extremely unprofessional, rude, and a terrible representation of BMW. She approached me and said “we can’t give you a loaner because you will take it out of town” with an attitude. Didn’t properly greet me or offer any respect as my children watched. I reminded her that this situation of my 2018 being inoperable was not planned, but refusing me a loaner was unacceptable. She pretty much laughed in my face! I pray she doesn’t ever get treated the way she treated me. I did however get the loaner from someone else in the service center, which I’m thankful for. BMW should do a better job of training “management” on how to handle a stressful situation. I see another complaint in the reviews regarding Tara’s unprofessionalism, which furthermore explains that BMW doesn’t have standard core values for their employees to follow. She chooses to belittle, condescend, and disrespect CUSTOMERS! Once I arrived home I called to speak to anyone higher up to explain what I needed, I was able to speak to Tony who was as helpful as he could’ve been. He attempted to reach out to voice my request to the Dealership Manager, but was unsuccessful. He was told to tell me the service manager denied my request. Of course she did, didn’t surprise me one bit. Not only do I not have my car, I have a loaner that’s parked in my driveway and had to compensate someone to drive me to my Dad’s home. I will never recommend anyone to this dealership especially if they ever have to speak to Tara. Everyone will know my experience! More

Excellent Customer Service in the Service Dept (Jeremy Gold) I had an headlamp issue in which the warranty company I purchased my extended warranty through did not want to cover the cost. Thanks to Jeremy Gold I had an headlamp issue in which the warranty company I purchased my extended warranty through did not want to cover the cost. Thanks to Jeremy Gold and the management staff they were able to review my warranty contract and get me a new headlight installed, provided me a loaner vehicle for the week, while keeping me in the loop constantly as far as the time frame was concerned on my vehicle being completed. Thanks again guys and keep up the good work More

poor customer service by Jeremy Gold and Steve Cook my husband took our car in to get the recalled airbag replaced, I called to confirm the part was in. bmw had also called confirming our appt. my husba my husband took our car in to get the recalled airbag replaced, I called to confirm the part was in. bmw had also called confirming our appt. my husband gets there and 2-3 hours after Jeremy Gold is telling my husband there was an error and our part was never ordered in the first place. I don't understand how someone can confirm the part is in then when he gets there its not there, something doesn't add up. my husband had to miss work to take the vehicle in. this type of service is unacceptable and highly unprofessional. I called and made a complaint to Steve Cook on Saturday November 11th (which is when the incident took place) and I'm still awaiting his call back. we also found out there are also 2 more recalls with the car so a total of 3. Im so disappointed Im still awaiting a phone call back from Steve Cook, since Saturday I have called back twice and each time he can't take my call he supposedly would call me back. This is so RIDICULOUS this is very poor customer service. I would be contacting Bmw corporate. Toyota's dealership has 100% better service. Im looking into purchasing another vehicle definitely having doubts about BMW. More

Poor work ethic,liars, ruined my car Service advisor Rader, and Mr. Jones Manager. Left my car for service, when I picked up my car there was scratches all over my car. They refused to fi Service advisor Rader, and Mr. Jones Manager. Left my car for service, when I picked up my car there was scratches all over my car. They refused to fix it. Also recommended work that was just done at another bmw location. Poor service, don't do there. Liars not professional! More

Bad job Was there at 8:30 in morning until 11:30 for a oil change . They didn't even clean the car. What a joke far a service department Was there at 8:30 in morning until 11:30 for a oil change . They didn't even clean the car. What a joke far a service department More

Oscar to the rescue. This guy always goes above and beyond the call of duty to make things right.......He the reason we drive pass two other dealers to go to North Houston This guy always goes above and beyond the call of duty to make things right.......He the reason we drive pass two other dealers to go to North Houston BMW. ......Thanks Oscar More

Worst experience with any service dept in my life Eric, my Rep, answers his work phone with mumbling, as if he just woke up...or on drugs. They do not call you back when they say they will....not even Eric, my Rep, answers his work phone with mumbling, as if he just woke up...or on drugs. They do not call you back when they say they will....not even Tara the service manager. my family has 3 bmws and well never take them back here. The Woodlans BMW service dept. Reps. are way above these clowns at Houston North. More

Ruined brand new wheels on my M3 Took the m3 for wheel balancing and alignment. Told them not to wash the car. They did it any way. They use harsh chemicals on the brand new wheels Took the m3 for wheel balancing and alignment. Told them not to wash the car. They did it any way. They use harsh chemicals on the brand new wheels. The wheels have permanent stains and which is to be gunmetal gray and now black with water spot like stained. Very upset and they ate taking their sweat time to figure out what went wrong. More