BMW of Houston North - Service Center
Houston, TX
528 Reviews of BMW of Houston North - Service Center
Service Coordinator was not personable or friendly. > He Service Coordinator was not personable or friendly. > He engaged with me the least possible. > He was not informative as to what was being do Service Coordinator was not personable or friendly. > He engaged with me the least possible. > He was not informative as to what was being done and timing to complete the service. > At the end of the service, there was no explanation of the completed job. > After payment, there was absolutely no communication — No “Thank you”. No “Good bye”. No “Have a nice day”. This is the 3rd Service Coordinator that I have had. By comparison, I am surprised that this one is still employed. More
Poor communication and service. We stated the specific needs for our new car (windshield replacement and tire pressure check) and we couldn’t even get that completed in a week. All the while, we tried to needs for our new car (windshield replacement and tire pressure check) and we couldn’t even get that completed in a week. All the while, we tried to remain proactive with text and calls, yet they were rarely returned. A completely unacceptable experience. More
I’m always greeted with such professionalism from Rader Evans, he is very patient and extremely knowledgeable in every concern that I may have concerning my vehicle. Evans, he is very patient and extremely knowledgeable in every concern that I may have concerning my vehicle. More
Took my car in for services. My service advisor was very polite and helpful. I waited for my car to be taken care of in their very comfortable waiting area. I am very please with the service I received!! polite and helpful. I waited for my car to be taken care of in their very comfortable waiting area. I am very please with the service I received!! More
Service representative is a nice guy. Attentive to my needs. Tech made some serious mistakes but Representaative made it right on their nickel. Happy now needs. Tech made some serious mistakes but Representaative made it right on their nickel. Happy now More