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BMW of Florence

Florence, SC

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rated
29 Reviews

2199 David H McLeod Blvd

Florence, SC

29501

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29 Reviews of BMW of Florence

October 21, 2024

Terrible dealer. I made a deal on a Certified Preowned (CPO) 2022 BMW X5 PHEV with Jay Hoff. He assured me the car was CPO and would be ready when I got there. I drov More

by jashealey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jay Hoff
January 26, 2024

We have purchased many vehicles from Kendrick Goodman, very exceptional. He is our go to. More

by teresacipparrone67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kendrick Goodman
August 22, 2023

I purchased a pre-paid maintenance agreement for my BMW vehicle with their Finance Manager (Jonathan Poston) on 8/8/22 for $2,450. At the time, I questioned the excessive price, but was essentially told t More

by H.P.
Finance Experience
Recommend Dealer
No
Employees Worked With
William Fryar, Jonathan Poston
August 03, 2023

My 7 yr old BMW suddenly developed serious brake problems: terrible grating noise every time I applied the brakes. I called the local BMW dealership (2199 David McLeod Blvd) who had serviced my car More

by saleebyd66
Recommend Dealer
No
Employees Worked With
none
June 07, 2022

This dealership needs a zero rating. I have never been treated with such disrespect ever. Bought a 2020 BMW last Thursday. I bought it from internet sales person, Daniel. I purchased it More

by WINDOME
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rachael and Daniel
Jun 09, 2022 -

BMW of Florence responded

Hello, Thank you for sharing your review. I would like the opportunity to speak with you to discuss the feedback you have shared. Can you please email me with your preferred contact information? Best, John Coomer General Manager jcoomer@fivestaronline.net

May 23, 2022

The whole team there needs to be replaced. No kind of respect. Complete imbeciles. Totally incompetent!! I highly do not recommend!! More

by Don't play dumb
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel Capps
May 24, 2022 -

BMW of Florence responded

Hello, Thank you for taking the time to share your feedback. At BMW of Florence, we take customer satisfaction very seriously and I would like the opportunity to address your customer service experience. Would you please email me with your preferred contact information? I look forward to hearing from you, John Coomer General Manager jcoomer@fivestaronline.net

May 23, 2022

Horrible service as always! Worst place ever. I highly do not recommend taking any car there! Very r****, incompetent, and has “picked people”. The GM isn't any better! More

by Don't play dumb
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel Capps
May 24, 2022 -

BMW of Florence responded

Hello, Please know that we take your feedback seriously. In order to help address your concerns regarding your recent service experience, we would like to speak with you directly. Would you please reach out to us when you have a moment? Best regards, Customer Service Team (843) 277-9251

May 14, 2022

I brought a Mercedes 2022. . and I’m so happy.. the customer service from Sunshine and Jazimine was excellent!!! I couldn’t have went any other place and receive this kinda serv More

by God did it
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sunshine
May 15, 2022 -

BMW of Florence responded

Congratulations on your first new car purchase. It is great to see that our team here at BMW of Florence earned your five stars.

May 06, 2022

I just purchased my fourth car from here. I’d worked with Gregory Smith previously Gregory is now the Customer Service Representative. He was super at selling! My sales representative More

by lolacog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna James, the sales manager the financial manager
May 07, 2022 -

BMW of Florence responded

Hello and thank you for your continued business with BMW of Florence. We're pleased to know that your recent experience with our Sales Team was a great one. Congratulations.

March 29, 2022

OK, I brought a 528i BMW the end of January and within 45 days I had to have the car towed because of a drivetrain malfunction only to be told my engine is bad and need to be replaced. Now, I'm stuck w More

by Quanmonandmeek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John,Justin,Shy
Mar 29, 2022 -

BMW of Florence responded

Hello, Your feedback is important to us and I would like the opportunity to speak with you in regard to the vehicle you purchased and the experience you have shared. Would you please provide me with a good method of contact for you so we can discuss this in further detail? Thank you, John Coomer General Manager jcoomer@fivestaronline.net

Mar 29, 2022 -

Quanmonandmeek responded

Mr. Croomer, you have my number i spoke with you yesterday as well! Is this an automated response? If you would like to speak to me fine. My contact 1 (843) 862-0028

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