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BMW of El Paso

El Paso, TX

Overview
Reviews
4.7
369 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

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Showing 369 reviews

November 30, 2024

Carlos Prieto was extremely nice and welcoming. Great customer service! He made me feel welcomed although I own a Mini and not a BMW. More

by mlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Prieto and referred by Isma
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Dec 02, 2024 -

BMW of El Paso responded

Hi, thank you so much for your positive comments about BMW of El Paso! Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2024

Dealership and people are very nice and polite. Their service rates are astronomical and very poorly presented to the customer. More

by PPLP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karina
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Dec 03, 2024 -

BMW of El Paso responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Christian Ugarte Service and Parts Director cugarte@bmwofelpaso.com

November 29, 2024

Very courteous very professional very accommodating. Work performed skillful. Atmosphere at place friendly and customer oriented. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Dec 01, 2024 -

BMW of El Paso responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 28, 2024

Karina in service does an amazing job! Totally satisfied with all the work they completed on my X7 More

by Louiemartinez17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Herrera
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Nov 29, 2024 -

BMW of El Paso responded

Hi, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!

November 27, 2024

This dealership is friendly conveniently located always clean always helpful. They offer a great product and service. More

by meyerich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex,Heidi
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Nov 29, 2024 -

BMW of El Paso responded

Hi, we appreciate your positive review about your recent experience with us! Until the next time we meet, take care!

November 23, 2024

Took my car to replace battery and module gave back the car with cluster not working they said something went wrong at the moment of programing the module and want me to pay the cluster not full but that w More

by Brayan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
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Nov 27, 2024 -

BMW of El Paso responded

Thank you for bringing this to our attention. We understand how concerning and inconvenient this situation is for you and sincerely apologize for the frustration it has caused. Unfortunately, during the programming process, your vehicle's cluster unexpectedly failed. As we discussed, we are contacti ng BMW North America to explore potential solutions and assistance to address this issue. Our goal is to resolve this matter as quickly and efficiently as possible. We value your trust and loyalty and are committed to making this right. Please know that we will keep you updated every step of the way. If you have any further concerns, feel free to contact us directly, and we will do everything we can to assist you. Christian Ugarte Service and Parts Director cugarte@bmwofelpaso.com

November 22, 2024

I called to let them know they left rags in the radiator fan and said manager was going to call me and he never did and to think I was going to buy another car there but changed my mind More

by jaydenr31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cisco
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Nov 23, 2024 -

BMW of El Paso responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience and the poor communication. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Christian Ugarte Service and Parts Director cugarte@bmwofelpaso.com

November 22, 2024

Going there for service was quick and efficient. All the issues were addressed and any concerns I had were answered More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna
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Nov 25, 2024 -

BMW of El Paso responded

Hi Anthony, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 17, 2024

They are Quick, professional, and courteous . They are on time. Staff is always friendly. Can't ask for more! More

by sajir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam and christian
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Nov 19, 2024 -

BMW of El Paso responded

Hi, it's experiences like yours that really keep us motivated! We hope to see you soon!

November 17, 2024

Great job, very professional, friendly staff members making you feel very comfortable and genuinely part of their family. Waiting room very clean and comfortable along with restroom. Customer service de More

by Tchr55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi W.
Report | Print
Nov 19, 2024 -

BMW of El Paso responded

Hi, we are so happy to read such a great review about BMW of El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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