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BMW of El Paso

El Paso, TX

4.7
305 Reviews

6318 Montana Ave

El Paso, TX

79925

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Showing 305 reviews

July 19, 2024

Good people they do their jobs very well and take care of their customers well More

by stcyrbeckles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi withrow
Jul 20, 2024 -

BMW of El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 19, 2024

The Crew was amazing and did an outstanding job! , the service advisors take good care of you ! More

by rayrayaltema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi , Ivan
Jul 20, 2024 -

BMW of El Paso responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 10, 2024

Quick appointment, in and out in about 3 hours for a brake fluid change my BMW X5 Maitenace system said it was time to change. Vehicle was charged and also washed. More

by maldonadoisaias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jul 10, 2024 -

BMW of El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 10, 2024

Sales department was very helpful. Service department could use some work. Upon arriving to the service garage no one was there to greet and help me with my appointment. I had to exit More

by Texazaggie9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, Stephanie
Jul 13, 2024 -

BMW of El Paso responded

Texazaggie9, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to the lack of communication, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Christian Ugarte Service and Parts Director cugarte@bmwofelpaso.com

June 12, 2024

Johnathan Rodriguez was a great salesperson. He was pleasant to deal with through the whole negotiation process. More

by Mark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan Rodriguez
Jun 15, 2024 -

BMW of El Paso responded

Hi Mark, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 12, 2024

Great customer service, service department is awesome and Heidi is the best . would absolutely recommend BMW More

by judyblue30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi withrow
Jun 13, 2024 -

BMW of El Paso responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 09, 2024

Great customer service, listened and responded to all of our needs! Thank you so much! More

by Promarie2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal
Jun 10, 2024 -

BMW of El Paso responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2024

We got excellent customer service! The whole process went really well. We are very satisfied. More

by Mdt_84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel Diaz
Jun 07, 2024 -

BMW of El Paso responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of El Paso. We hope to be of service to you again in the future. Best wishes, BMW of El Paso

June 02, 2024

Ivan and Karina Herrera from the service department are the definition of customer service. Awesome individuals. They took care of me from start to finished. I will definitely recommend the dealership to a More

by bart2029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan, Karina Herrera
Jun 03, 2024 -

BMW of El Paso responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 01, 2024

Great service like always. Samuel is always on top of what is going on with your vehicle while in service. More

by Swagelpaso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel
Jun 03, 2024 -

BMW of El Paso responded

Hi, thank you for sharing your positive experience! We look forward to your next visit! Take care!

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