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BMW of El Paso

El Paso, TX

Overview
Reviews
4.7
305 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

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Showing 305 reviews

August 05, 2024

Had my oil change and not even got my oil reset and my service due still showing up so I don't even know if they change the oil. And they told me it was going to be around 115 and I end up paying 160 eve More

by jaimesalas71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know who did it
Report | Print
Aug 09, 2024 -

BMW of El Paso responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

Aug 09, 2024 -

jaimesalas71 responded

Very disappointed for been a big company like BMW. I expected more from this company.

August 04, 2024

The service is always exceptional! Thank you for treating the client with such care, it is appreciated. More

by Svespi777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Ibarra
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Aug 07, 2024 -

BMW of El Paso responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 30, 2024

Carlos is and has always been helpful with all car repairs and great ad vise More

by johnsonl10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Jul 31, 2024 -

BMW of El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2024

Great customer service and communication about what was going on with my vehicle and the video discussing recommendations was very impressive! More

by MrsLizama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina
Report | Print
Jul 29, 2024 -

BMW of El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 25, 2024

Thank you for serving my car, the technician adviser has a great experience. Thanh you Alejandra Hatorilaa for your help More

by Marco Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra Hatorilaa
Report | Print
Jul 26, 2024 -

BMW of El Paso responded

Hi Marco, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of El Paso! If you have any further questions, please give us a call. We're always happy to help!

July 24, 2024

Great service provided by Karina H to deliver my vehicle with substantial time and quality. More

by aitorres297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina H
Report | Print
Jul 26, 2024 -

BMW of El Paso responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 23, 2024

For me it's a very good place to fix your car, friendly people and good care. More

by Manuel Salinas Joyera
Recommend Dealer
Yes
Employees Worked With
Alex
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Jul 24, 2024 -

BMW of El Paso responded

Hello Manuel, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

July 23, 2024

Outstanding employees and service. Communication is awesome. Love BMW El Paso. Highly recommend their service and attention. More

by lguerrero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos and Karina
Report | Print
Jul 24, 2024 -

BMW of El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation and have an amazing day!

July 22, 2024

Went to BMW of El Paso really not looking for anything but found a gem 💎 540i 2021 thanks guys for excellent customer service More

by william.dunn97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ismael Rodriguez
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Jul 26, 2024 -

BMW of El Paso responded

Hi William, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 20, 2024

Great experience! Salesman and staff were very patient and knowledgeable. Everything dealership promised was done. More

by E
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Rodriguez and Luis Carlos Garcia
Report | Print
Jul 22, 2024 -

BMW of El Paso responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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