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BMW of El Paso
El Paso, TX
494 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 494 reviews
July 25, 2020
I came in with a simple problem and they didn't fix it. They did however charge me for it. Evidently glue spray nozzle cover back on means replace entire spray nozzle system and bill me $580.50 without att They did however charge me for it. Evidently glue spray nozzle cover back on means replace entire spray nozzle system and bill me $580.50 without attaching the cover. I'll just glue it on myself. More
by ramrodramathorn58
Employees Worked With
Sergio Flores
July 23, 2020
A pleasant experience.. Heidi was very courteous and professional with me. I was given a royal treatment. BMW of Elpaso is the place to buy and service your vehicle. Heidi was very courteous and professional with me. I was given a royal treatment. BMW of Elpaso is the place to buy and service your vehicle. More
by lawunmi59
Employees Worked With
Heidi
July 15, 2020
ATTENTION PEOPLE: Don’t buy used vehicles at this location. I just bough a used vehicle cash and had a mechanical issue I less than 48 hrs. Management refuse to repair because I didn’t had the extend location. I just bough a used vehicle cash and had a mechanical issue I less than 48 hrs. Management refuse to repair because I didn’t had the extended warranty. Don’t trust that they check used cars as they claim. This issue should of been found during “their inspection “ and they didn’t want to repair free of charge. I know I bought a used car but I couldn’t have found this issue with the 20 min. test drive. More
by renteria_matthew
Employees Worked With
Johnatan Rodríguez, Garry Swenson
July 07, 2020
Worst service ever! Took my car to get a diagnosis. Chris had no customer service skills whatsoever. Went to p/u car and it wasnt even sanitized as they advertise THEY DO, due to covid, I had to ask for it t had no customer service skills whatsoever. Went to p/u car and it wasnt even sanitized as they advertise THEY DO, due to covid, I had to ask for it to be washed AND sanitized as they state they do with "every service" when asked why car wasnt washed Chris said they didnt want to drive the car "DUE TO LIABILITY", to the car wash, when the car wash is clearly in the same building just in the back. Our bill was over 1k and we couldn't even get a wash nonetheless sanitized DURING A PANDEMIC! So much for customer service AND THE SAFETYof their paying customers. They charged for a diagnostic fee even though we went with the service, I've been to dealerships where the diagnostic fee is only charged when u dont get the service recommended done. NOT the service nor customer service you would expect from a dealership service department!!! I acknowledge the issues the car has but we were there to fix a specific issue, we shouldn't be judged on what other issues the car had and be treated with care as paying customers. We're not talking about 100$ we're talking about 1k+ in cash so I hope Chris didnt pocket some of that. They also offer service delivery and that was never offered. This is not my 1st time getting service here, 1st time was bad too but I thought I'd give Chris another chance, bad decision. DONT BRING UR CARS HERE...if I could give it a 0 I would. More
by berryfrescas
Employees Worked With
Chris U.
June 11, 2020
Thank you for the seevice rendered by Mr Perez (service advisor). Very helpfull and will definitely vist again BMW with all my needs-service was just great. Thank you advisor). Very helpfull and will definitely vist again BMW with all my needs-service was just great. Thank you More
by Jsegoviano
Employees Worked With
Sergio perez
June 05, 2020
Thank you for the wonderful service experience today with Alex. Once again she was superb. A true asset to the BMW team. She continues to track a potential recall remediation for my vehicle Alex. Once again she was superb. A true asset to the BMW team. She continues to track a potential recall remediation for my vehicle More
by andassoct
Employees Worked With
Alex Hatorilaa
June 01, 2020
Great service. Advisor was very helpful explaining details about the service required. Place is very clean and safe for COVID 19 purposes. Very pleasant visit. details about the service required. Place is very clean and safe for COVID 19 purposes. Very pleasant visit. More
by Rob
Employees Worked With
Sergio
June 01, 2020
I‘m a customer since Years and I made a lot of bad experience at this shop, but I never complained about it because I saw in the past that BME El Paso don’t change anything. But last week was the the experience at this shop, but I never complained about it because I saw in the past that BME El Paso don’t change anything. But last week was the the peak of all, I was looking for a new X3M Comp. and got help with the Sevice Advicer Jonathan Rodriguez. He figured out a „OK“ deal but after I found out that I get this car way cheaper in Phoenix AZ , I told this BMW El Paso so I received spam calls of them (10calls in 15min), and the worst I got Messages where they said „that’s cheating on us, we never had a chance, support local, usw.“ and treat me like a piece of xxxx, instead to make me a better offer. So a little tip from a customer: - don’t push people to buy - make a better offer instead crying about that someone buy his car somewhere else - spam calls and texts don’t help in this Situation to change my mind specially if the text between the line saying „what a xxxxty customer I am„ PS: The Message I received came from someone else of BMW El Paso not the service advisor I talked to and named. More
by MD
Employees Worked With
Jonathan
May 31, 2020
Karina is the best. Personable and professional. A wealth of experience too! She remembers you, your car, your preferences and how you want to be contacted. A true gem! of experience too! She remembers you, your car, your preferences and how you want to be contacted. A true gem! More
by B C Preston
Employees Worked With
Karina Herrera
