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BMW of El Paso
El Paso, TX
383 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 383 reviews
June 19, 2017
Adequate service but too expensive My battery in my mini cooper had died. AAA offered to replace it for $166, but they were not 100% certain it was the battery. I took the car to the My battery in my mini cooper had died. AAA offered to replace it for $166, but they were not 100% certain it was the battery. I took the car to the mini dealership and they confirmed it was the battery and I asked them to place a new battery. When they called back 45 minutes later to say the work was done, they told me it would be $500! When I complained, they told me the labor charge was expensive because the computer needed to be synced to the battery. Upon my complaining, they lowered the price to $400. In my opinion, that is still much too expensive to change out a battery. Even if they did need to "sync the computer" the whole thing only took 45 minutes. I feel that the quality of work is good at the dealership, but I will think twice about taking my car there in the future. I also do not enjoy being robbed. More
by TF
Employees Worked With
Cannot recall
May 30, 2017
Oil change The service was great and price for oil change was reasonable. I was used to my car getting a quick wash with service. I guess they don't do that anym The service was great and price for oil change was reasonable. I was used to my car getting a quick wash with service. I guess they don't do that anymore. More
by djvasquez
Employees Worked With
Roy, Christian, and Jessica
May 25, 2017
Service appointment I scheduled a service appointment with Judy and it all went very well. I have had terrible experiences here at this dealership in the past year (car d I scheduled a service appointment with Judy and it all went very well. I have had terrible experiences here at this dealership in the past year (car damage, improper service, lack of customer service etc.) and it was nice to deal with someone who is professional and attentive. Previously service advisers would lie to me, tell me my car was ready when it was not and etc. But Miss Judy was on top of everything and I appreciate it! Glad to see she was hired and is a step in the right direction for this Business. More
by Cganderson11
Employees Worked With
Judith
May 19, 2017
Service Brandon and service team are extremely efficient and communicate very well with clients. Juan Alvarado does a great job on the sales side of things Brandon and service team are extremely efficient and communicate very well with clients. Juan Alvarado does a great job on the sales side of things More
by Omarcamp
Employees Worked With
Brandon
May 17, 2017
Horrible Customer Service My husband and I had previously bought our car there and the staff that sold us the car was extremely nice. My husband and I paid off our car in March My husband and I had previously bought our car there and the staff that sold us the car was extremely nice. My husband and I paid off our car in March and were told we would be reviving a refund check for our extended warranty and Gap insurance. Ava who worked with my husband told him he would receive it in a month at the most. Here we are having nothing. I have spent the last week trying to get ahold of this lady, calling 3-4 time a day and leaving multiple messages and not hearing back from her. Today I decided to call the finance manager and he proceeded to tell me it would take 2 months. My husband is deployed and we were sending him this money and my family is moving at the end of the month. He then told me Ava was in her office and he would transfer me. So he did and guess what! She didn't answer so I yet again left another message. Seriously I just wanted to know that status of the check and what was going on, so if I needed them to send it to another address but no one will answer or call me back! Never will I buy a car from this place again! More
by Ash91
Employees Worked With
Ava
April 30, 2017
Extremely professional team After purchasing my vehicle from BMW of El Paso I encountered some issues with it. Adrian Marmolejo and Jorge salas from the sales team were extremely After purchasing my vehicle from BMW of El Paso I encountered some issues with it. Adrian Marmolejo and Jorge salas from the sales team were extremely professional and cooperative, they ensured I received a courtesy vehicle and all issues fixed in a timely manner. My service rep Ms. karina Herrera kept me updated and informed on the status of my vehicle throughout the entire process. Overall the entire BMW staff were professional through the entire process. More
by Keith
Employees Worked With
Adrian Marmolejo, Jorge Salas, Karina Herrera
April 25, 2017
Awesome!! Service advisor is always a pleasure to work with and has always been accommodating to our requests. We would recommend Karina to anyone needing ass Service advisor is always a pleasure to work with and has always been accommodating to our requests. We would recommend Karina to anyone needing assistance in he service dept More
by RobertC
Employees Worked With
Karina
April 24, 2017
Karina is the BEST! Whenever we bring our vehicles to BMW, we always love working with Karina! She makes our experience a great one and we appreciate her great customer s Whenever we bring our vehicles to BMW, we always love working with Karina! She makes our experience a great one and we appreciate her great customer service! More
by ninaluvsgerrod
Employees Worked With
Karina
April 20, 2017
Brandon Arpin is great! Brandon has been my advisor for maintainance and has always done a good job, he always answers my questions,keeps me informed and even replied to my e Brandon has been my advisor for maintainance and has always done a good job, he always answers my questions,keeps me informed and even replied to my email inquiry quickly! Would highly recommend him and BMW El Paso! Thank you! More
by Amesy
Employees Worked With
Brandon Arpin
April 20, 2017
Excelent experience I've bought two vehicles from BMW and both times I've had a great experience! With my second purchase, I joined the MINI family, since then, the whole I've bought two vehicles from BMW and both times I've had a great experience! With my second purchase, I joined the MINI family, since then, the whole team from sales to service made sure I felt like I was a part of their family! More
by Ani1234
Employees Worked With
Omar Salcido, Ismael Rodriguez
