BMW of El Paso

When it's the small things that matter I love coming here, I'm treated like family. The friendly staff is amazing and easy to talk to. Repairs are quick and well serviced. I like that my ag I love coming here, I'm treated like family. The friendly staff is amazing and easy to talk to. Repairs are quick and well serviced. I like that my agent knows exactly what I need and knows what to recommend. I would recommend this location to all for quality service and friendliness. More

Great service Karina was an awesome service advisor. I was in and out quick for service and updated throughout my vehicles repair. I will definitely continue my ser Karina was an awesome service advisor. I was in and out quick for service and updated throughout my vehicles repair. I will definitely continue my service at this dealership! More

A happy Mini Cooper with a Turbo Charged Satisfaction Plus . I rated the CSR, Violeta Vasquez, 1/11/2017, at16:00 PM; Attention: Russell Stover, GM Customer: Michael " Simply " Devine, Mini 10, Mini 12, I rated the CSR, Violeta Vasquez, 1/11/2017, at16:00 PM; Attention: Russell Stover, GM Customer: Michael " Simply " Devine, Mini 10, Mini 12, and Mini 14. (915)401-9604. More

Great Service!! Just have to say the Service at El Paso BMW is fantastic. Employees like Roy Tealer really do go the extra mile. Everyone was super friendly. Just have to say the Service at El Paso BMW is fantastic. Employees like Roy Tealer really do go the extra mile. Everyone was super friendly. More

Brandon Arpin is the BEST!!! Thank you to Brandon Arpin for being the BEST service advisor. He is always so professional and extremely polite! He is attentive and strives to get m Thank you to Brandon Arpin for being the BEST service advisor. He is always so professional and extremely polite! He is attentive and strives to get my X5 serviced quickly every time. Thank you Brandon for your hard work and dedication! More

Substandard service Took my vehicle for replacement of a battery. Service representative informed me that vehicle may not be ready same day because they may have to orde Took my vehicle for replacement of a battery. Service representative informed me that vehicle may not be ready same day because they may have to order the battery. I replied, you are the dealer! He replied "well, there are shortages everywhere". "I wil call you and let you know". I did not receive a phone call from him at all. At 16:00 I called and he stated "young lady, your car needs a battery". I replied, yes, that is the reason I took my car there for. He replied "did you leave your car with me". I replied yes, this morning.. He replied, "let me see". Well, are you going to need a ride? I replied yes. He stated "I'll give you a loaner and your car will be ready tomorrow". He then proceeded to tell me the total cost of replacement. This morning at the dealer, I was shown the invoice and I noticed that there were extra charges that I did not approve. Mr. Tealer, the service representative, said "it's an oil change" I replied"I never received a phone call from you asking if I wanted an oil change. "He replied" you asked", I replied I asked for the specials but I never gave approval for the service. He replied "I'll just take it off". Then there was an approximate 30 minute delay processing a refund on my credit card. This has been the worst experience I have gone thru since I purchased the vehicle back in January 2010. What happened to being the best car dealer in town? Personal service and a caring attitude? Explaining charges, calling the customer before performing services? I hope this dealer goes back to the way they used to be. I love BMW. More

Excellence can only be dfine by Excellence. I just purchased a Mini Cooper S Hardtop from BMW & Mini of El Paso. Luis Ramirez, the salesperson helped me to pick exactly the Mini I was looking fo I just purchased a Mini Cooper S Hardtop from BMW & Mini of El Paso. Luis Ramirez, the salesperson helped me to pick exactly the Mini I was looking for. His overall knowledge and patience (I am very demanding) is to be commended. Along with the sales manager, and finance officer made me feel appreciated, and I drove off with my new Mini happy and confident that I made the right purchase. More

Excellent car buying and service experience We have always had a great experience at BMW of El Paso. We have bought two cars from them and have been very pleased. We have received proactive serv We have always had a great experience at BMW of El Paso. We have bought two cars from them and have been very pleased. We have received proactive service calls as well, which I found to be a nice touch. More

worst dealership for any mechanical service I bought a used vehicle from them and took it for an oil change. It took them 3 hrs to.do the oil change. I pick up my vehicle and drive it home. I pa I bought a used vehicle from them and took it for an oil change. It took them 3 hrs to.do the oil change. I pick up my vehicle and drive it home. I park it in the garage and noticed that it was leaking alot of oil (huge puddle). I call the service dept. speak to Martin (I think) to which he can not give solution to the problem. So I drive back show them the leak and still no solution. He walks away at ties to locate the tech. Who worked on my vehicle to which he was unable to locate. He then tells me he needs to keep it over the weekend so they can work on it. No offer of a loaner vehicle. No acceptance of responsibility. Keep in mind an oil change took a weekend and 3 hrs. Monday comes around and I check the oil gauge at the dealership and its still low on oil by 2 qts. I show the manager and still insist its ok. I had to take it to another dealership to which they agreed to it being low on oil..worst customer service. Dont recommend to take your car for service. More

BMW of El Paso, My BMW Service Professional Though I didn't purchase my 2010 BMW X3 from BMW of El Paso, the service this vehicle has received in the past five and a half years has never been di Though I didn't purchase my 2010 BMW X3 from BMW of El Paso, the service this vehicle has received in the past five and a half years has never been disappointing. As with this most recent service, the turn around was quick, communication with Samantha Kirtle was clear, timely and effective. More