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BMW of El Paso
El Paso, TX
369 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 369 reviews
May 17, 2017
Horrible Customer Service My husband and I had previously bought our car there and the staff that sold us the car was extremely nice. My husband and I paid off our car in March My husband and I had previously bought our car there and the staff that sold us the car was extremely nice. My husband and I paid off our car in March and were told we would be reviving a refund check for our extended warranty and Gap insurance. Ava who worked with my husband told him he would receive it in a month at the most. Here we are having nothing. I have spent the last week trying to get ahold of this lady, calling 3-4 time a day and leaving multiple messages and not hearing back from her. Today I decided to call the finance manager and he proceeded to tell me it would take 2 months. My husband is deployed and we were sending him this money and my family is moving at the end of the month. He then told me Ava was in her office and he would transfer me. So he did and guess what! She didn't answer so I yet again left another message. Seriously I just wanted to know that status of the check and what was going on, so if I needed them to send it to another address but no one will answer or call me back! Never will I buy a car from this place again! More
by Ash91
Employees Worked With
Ava
April 30, 2017
Extremely professional team After purchasing my vehicle from BMW of El Paso I encountered some issues with it. Adrian Marmolejo and Jorge salas from the sales team were extremely After purchasing my vehicle from BMW of El Paso I encountered some issues with it. Adrian Marmolejo and Jorge salas from the sales team were extremely professional and cooperative, they ensured I received a courtesy vehicle and all issues fixed in a timely manner. My service rep Ms. karina Herrera kept me updated and informed on the status of my vehicle throughout the entire process. Overall the entire BMW staff were professional through the entire process. More
by Keith
Employees Worked With
Adrian Marmolejo, Jorge Salas, Karina Herrera
April 25, 2017
Awesome!! Service advisor is always a pleasure to work with and has always been accommodating to our requests. We would recommend Karina to anyone needing ass Service advisor is always a pleasure to work with and has always been accommodating to our requests. We would recommend Karina to anyone needing assistance in he service dept More
by RobertC
Employees Worked With
Karina
April 24, 2017
Karina is the BEST! Whenever we bring our vehicles to BMW, we always love working with Karina! She makes our experience a great one and we appreciate her great customer s Whenever we bring our vehicles to BMW, we always love working with Karina! She makes our experience a great one and we appreciate her great customer service! More
by ninaluvsgerrod
Employees Worked With
Karina
April 20, 2017
Brandon Arpin is great! Brandon has been my advisor for maintainance and has always done a good job, he always answers my questions,keeps me informed and even replied to my e Brandon has been my advisor for maintainance and has always done a good job, he always answers my questions,keeps me informed and even replied to my email inquiry quickly! Would highly recommend him and BMW El Paso! Thank you! More
by Amesy
Employees Worked With
Brandon Arpin
April 20, 2017
Excelent experience I've bought two vehicles from BMW and both times I've had a great experience! With my second purchase, I joined the MINI family, since then, the whole I've bought two vehicles from BMW and both times I've had a great experience! With my second purchase, I joined the MINI family, since then, the whole team from sales to service made sure I felt like I was a part of their family! More
by Ani1234
Employees Worked With
Omar Salcido, Ismael Rodriguez
April 07, 2017
Always great service Everyone is always very helpful! Never had any issues! Courteous and always available. Everyone is always with a smile and asking to make sure everyth Everyone is always very helpful! Never had any issues! Courteous and always available. Everyone is always with a smile and asking to make sure everything is okay. More
by 228i convertible
Employees Worked With
Jorge Márquez
April 06, 2017
Great service Excellent customer service. Fast, friendly and considerate service advisor; I could not ask for more from Sam. He provided a loan vehicle, explained Excellent customer service. Fast, friendly and considerate service advisor; I could not ask for more from Sam. He provided a loan vehicle, explained what needed service and communicated every step of the way. More
by Alonsorad
Employees Worked With
Sam
March 28, 2017
Great Experiences! I keep returning to this dealership time and time again for routine maintenance and service because of the great hospitality and customer care I recei I keep returning to this dealership time and time again for routine maintenance and service because of the great hospitality and customer care I receive each visit. Service and repairs are performed in a timely manner with updates provided by my service advisor. The courtesy shuttle is a fantastic amenity that facilitates vehicle drop off and pick up. My service advisor is also offers courtesy vehicles for when the vehicle is in the shop overnight. I have nothing but great things to say about this dealership and the staff and I do not hesitate to recommend this place to others. More
by NATL0Z
Employees Worked With
Jorge Marquez
March 21, 2017
Excellent Customer Service & Quality Of Service Karina Herrera rolls out the red carpet and all my requests are handled timely, professionally and communication is prompt. Each experience is pleasan Karina Herrera rolls out the red carpet and all my requests are handled timely, professionally and communication is prompt. Each experience is pleasant & stress free! More
by Margaux Sarabia Lara
Employees Worked With
Karina & Roy and reception staff
