BMW of El Paso

Mini Cooper service Appreciate efforts of Mini of El Paso service staff Chris... Took care of check engine light issue and made sure I had transportation while car was in Appreciate efforts of Mini of El Paso service staff Chris... Took care of check engine light issue and made sure I had transportation while car was in for service... great hospitality and follow up on his part for this service need. Dealership well represented by his efforts. More

Terrible service at service center Long story short I had a recall on my vehicle and was waiting for a call back from one of the advisors after calling back twice trying to get a status Long story short I had a recall on my vehicle and was waiting for a call back from one of the advisors after calling back twice trying to get a status on scheduling I went back to the dealership in person to try and talk to the advisors face to face. I was told that I’d have to wait until the gentlemen who originally helped me got back from vacation to go any further!! Going back and forth they finally decided to see my car and it’s been terrible service since More

Not a satisfied customer of the BMW and Service TECH Purchased a 2019 X7 in April 2019, it has already had 2 recalls, and the headlight went out. Took in to repair, now GPS does not work, WI FI never wor Purchased a 2019 X7 in April 2019, it has already had 2 recalls, and the headlight went out. Took in to repair, now GPS does not work, WI FI never worked, Speed Limit does not work. Many things are not working once it came out of the shop from repair. The Positive thing, Sergio Perez, the Service Advisor did a fantastic job. He is one of the best I have meet. He is professional, honest, true, and very genuine. Thank you Sergio. As far as Technicians, they need to work on the skill sets. Fix and repair whats needed, and check to make sure everything is working. More

Shady practices and poor service We brought our BMW X2 to get its scheduled service over notification from BMW El Paso and to get a recall taken care of; NHTSA CAMPAIGN NUMBER: 18V465 We brought our BMW X2 to get its scheduled service over notification from BMW El Paso and to get a recall taken care of; NHTSA CAMPAIGN NUMBER: 18V465000, Crankshaft Sensor Firmware may Cause Stall. The email we got from the dealership offered a loaner, and of course we were told none were available. The dealership then offered a rental in which we had to wait 20 mins just to get picked up by the rental business. They gave us the lowest offerable vehicle and we had to pay for the gas since it was a rental and not a loaner. That wasn't even the real bad part, I mean at least they gave us the rental. We got the rental, ran a few errands and while driving we passed our BMW going the opposite direction on Montana(we knew it was ours by the for sale sign in the window and a chrome decal we added on the back hatch). When we addressed the issue the service manager said the car never left yet we showed him there was 6.6 miles added onto the odometer. He stated that it needed to be road tested for the recall even though he said prior that it never left the building. Also, we noticed a ding in the front fender and a scuff mark in the drivers side rear door!! We were so upset and running late to pick our kids up from school that we just left. Very shady practices, avoid this dealership and there service department at all costs. We will find another service department even if we have to go out of our way! More

Kudos to service dept Had a service appointment with Heidi at BMW of el Paso and she was great! My car was done on time and no issues.....I will definitely continue using t Had a service appointment with Heidi at BMW of el Paso and she was great! My car was done on time and no issues.....I will definitely continue using the service department at BMW of El Paso. Thank you! More

Terrible experience I bought a brand new BMW X6 2016 at this dealer and having a lot of problems with the tires that I had to replace a tires 4 times in less than 3 Yea I bought a brand new BMW X6 2016 at this dealer and having a lot of problems with the tires that I had to replace a tires 4 times in less than 3 Years. I believe that the jobs was not done right by an experienced technician or they just do a temporary jobs so I have to come back to pay more and more for the service. More

Terrible experience One of my worst Bmw dealer experience ever. As a bmw owner and fanatic for over 19 yrs, and having dealt with other BMW dealers in 3 other cities I One of my worst Bmw dealer experience ever. As a bmw owner and fanatic for over 19 yrs, and having dealt with other BMW dealers in 3 other cities I have lived in, this Bmw dealer is the worst so far. Their service has gone from bad to worse in the last 5-6 yrs... m not surprised they have so much staff turn overs and so frequently.. I am thinking it’s about time to try other models if you don’t want to deal this garbage here in El Paso. Maybe when El Paso gets a new one for competition, that might help or change things... If I could give a zero star, I would!!!! More

Bmw service I have to say after my previous experiences this time was great BMW does in my opinion a great job I still strongly encourage to just be careful with I have to say after my previous experiences this time was great BMW does in my opinion a great job I still strongly encourage to just be careful with there certified pre owned there new vehicles offcourse are better option More

Worst customer ever! I don’t know why they ask you to set an appointment, when all they do is mess around. I waited over 2 hours there and never spoke anyone after confirm I don’t know why they ask you to set an appointment, when all they do is mess around. I waited over 2 hours there and never spoke anyone after confirming my appointment. Keep in mind this was the third time trying to resolve my recall notice. I will never come back to this place again! More

Most excellent experience of my life I have a hectic schedule and I was able to get my car serviced at an hours notice by making one phone call. My experiences with the dealership have b I have a hectic schedule and I was able to get my car serviced at an hours notice by making one phone call. My experiences with the dealership have been nothing but excellent for past 5 years that I have lived in El Paso. I have had previous BMW’s in different cities. The service was not always pleasurable and accommodating to the customer. This El Paso dealership definitely puts the customer first and strives for excellence in service consistently! More