BMW of El Paso

Great customer service From Violet at the service department, to Mike Calderon the sales manager, to Enrique Quintana our salesman, a great experience all around! Would high From Violet at the service department, to Mike Calderon the sales manager, to Enrique Quintana our salesman, a great experience all around! Would highly recommend to anyone considering a Mini! More

Service Professional, courteous, and on time. Loaner car process was quick and I was on my way in less than 15 minutes. my car was ready and washed before t Professional, courteous, and on time. Loaner car process was quick and I was on my way in less than 15 minutes. my car was ready and washed before the promised delivery time More

Excellent Service from George George is a great guy, extremely helpful every time I take my vehicle. Highly recommend this dealer specially George. Thank you for all your help. George is a great guy, extremely helpful every time I take my vehicle. Highly recommend this dealer specially George. Thank you for all your help. More

Service Center I needed a tiee replaced, spoke to Gus in parts he checked inventory and yes tire in stock. Had me let Maggie know I was on my way, she was super nice I needed a tiee replaced, spoke to Gus in parts he checked inventory and yes tire in stock. Had me let Maggie know I was on my way, she was super nice, told me to ask for her and she would have a service advisor notified. I met with Roy and after a brief conversation he had car taken to get looked at. Roy had to contact tire warranty, I know that is a lengthy process he was very patient , got that taken care of very smoothly. While waiting I got texts to see if I needed anything, felt very well taken care of. I can say I have met nice people here and there at this dealership but in the past have tried to avoid going there for many reasons however after this experience I will be very happy to go back . Thank you Roy, Maggie, and Gus for being professionalism. Keep up the great work!! More

David Appleby Always great service and respectful of my time. Juan is great and coordinates all for me. Sam followed up and communicated with me so I was aware of w Always great service and respectful of my time. Juan is great and coordinates all for me. Sam followed up and communicated with me so I was aware of what was happening with my vehicle. More

Great!! Mr. Jorge Marquez was very helpful and always very friendly. Answers all my questions. My stay in the waiting area was very pleasant and very clean. Mr. Jorge Marquez was very helpful and always very friendly. Answers all my questions. My stay in the waiting area was very pleasant and very clean. More

Always a great experience at BMW of El Paso! Our service advisor, Brandon Arpin is always friendly and professional. We used the shuttle service for transportation home. The service provided appe Our service advisor, Brandon Arpin is always friendly and professional. We used the shuttle service for transportation home. The service provided appears to have corrected the issue with my overheating issue. Thank you very much! More

Great service Great service, they kept the car for me while I was out of town. They picked me up and dropped me off wherever I needed to go. Highly recommend. Great service, they kept the car for me while I was out of town. They picked me up and dropped me off wherever I needed to go. Highly recommend. More

Adequate service but too expensive My battery in my mini cooper had died. AAA offered to replace it for $166, but they were not 100% certain it was the battery. I took the car to the My battery in my mini cooper had died. AAA offered to replace it for $166, but they were not 100% certain it was the battery. I took the car to the mini dealership and they confirmed it was the battery and I asked them to place a new battery. When they called back 45 minutes later to say the work was done, they told me it would be $500! When I complained, they told me the labor charge was expensive because the computer needed to be synced to the battery. Upon my complaining, they lowered the price to $400. In my opinion, that is still much too expensive to change out a battery. Even if they did need to "sync the computer" the whole thing only took 45 minutes. I feel that the quality of work is good at the dealership, but I will think twice about taking my car there in the future. I also do not enjoy being robbed. More