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BMW of El Paso

El Paso, TX

4.7
369 Reviews

6318 Montana Ave

El Paso, TX

79925

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Showing 369 reviews

February 23, 2025

Great and reliable service. I have been coming to this dealership for three years and have no issues. More

by Slava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 24, 2025 -

BMW of El Paso responded

Hi Slava, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 20, 2025

The attention from Carlos my service advisor and the great overall service and respect to me as a customer. Keep up the good work. More

by Dr De Vora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Service Advisor
Feb 21, 2025 -

BMW of El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to Carlos here at BMW of El Paso! We are always more than happy to assist you if anything else comes up. Take care!

February 16, 2025

Have never had any problems with this dealership they are quick to assist with my vehicle maintenance. Would recommend it to all. More

by nmiranda10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Herrera
Feb 19, 2025 -

BMW of El Paso responded

Hi, we are pleased to have provided you with such a positive experience! Thanks again for the recommendation, and have a fantastic day!

February 14, 2025

Mark Sano was not pushy at all and I was able to take my time without being pressured to make my purchase decision at BMW of El Paso.Mark took his time in showing me the details of the vehicle and also fill More

by 007kodi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mainly with Mark Sano and Finance person
Feb 14, 2025 -

BMW of El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2025

I was very impressed that not only did the sales associate answer my questions the dealership has a class set up to walk you through setting up the vehicle to you the buyer. To include every app and More

by hector Perez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The person who gave the class
Feb 17, 2025 -

BMW of El Paso responded

Hi Hector, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 13, 2025

Nothing ever is covered under warranty and they want an arm and leg to fix More

by rudy.arreola1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heidi
Feb 18, 2025 -

BMW of El Paso responded

Dear Rudy, We’re sorry to hear that your recent experience did not meet your expectations. We understand how frustrating it can be when a repair isn't covered under warranty, and we regret any inconvenience this may have caused you. With the limited information available, we haven’t been able to locate your record in our system. We’d love the opportunity to review your situation and see if there’s anything we can do to assist you further. Please contact us so we can look into this in more detail and work toward a resolution. We value your feedback and truly appreciate the opportunity to improve our service. We hope to hear from you soon. Christian Ugarte Service and Parts Director BMW of El Paso (915) 887-6120 cugarte@bmwofelpaso.com

February 09, 2025

Chris in the service department Was great! Drop off and pickup was smooth and kudos to the mechanics for having our car serviced the same day. More

by Carla A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Guzman
Feb 12, 2025 -

BMW of El Paso responded

Hi Carla, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 08, 2025

The service department is always fantastic. Scheduling appointments are simple with many different options. It’s always a positive experience. More

by ruggsx5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 12, 2025 -

BMW of El Paso responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 05, 2025

Very friendly and super helpful He let me know exactly what was going on and knowleable More

by christineljones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Feb 10, 2025 -

BMW of El Paso responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 05, 2025

We recommend Carlos 100% was very helpful we loved doing our car service with him More

by libe_o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 10, 2025 -

BMW of El Paso responded

Hi, thanks for your praise and kind comments about Carlos. We hope you have a great day!