BMW of El Paso

Worst customer ever! I don’t know why they ask you to set an appointment, when all they do is mess around. I waited over 2 hours there and never spoke anyone after confirm I don’t know why they ask you to set an appointment, when all they do is mess around. I waited over 2 hours there and never spoke anyone after confirming my appointment. Keep in mind this was the third time trying to resolve my recall notice. I will never come back to this place again! More

Most excellent experience of my life I have a hectic schedule and I was able to get my car serviced at an hours notice by making one phone call. My experiences with the dealership have b I have a hectic schedule and I was able to get my car serviced at an hours notice by making one phone call. My experiences with the dealership have been nothing but excellent for past 5 years that I have lived in El Paso. I have had previous BMW’s in different cities. The service was not always pleasurable and accommodating to the customer. This El Paso dealership definitely puts the customer first and strives for excellence in service consistently! More

Worst experience of my life This bmw dealership is the worst I’ve been too. They are the only one I the are and I feel there attitude towards customers reflect that. There custom This bmw dealership is the worst I’ve been too. They are the only one I the are and I feel there attitude towards customers reflect that. There customer service is very poor they only treat the customers that have the newest bmw with good customer service. More

Shop elsewhere for used vehicles LOOKING FOR THAT BUCKET LIST DREAM CAR, got a nightmare! Purchased a used BMW, I denied the $6000.00 warranty coverage and before I made SECOND PAY LOOKING FOR THAT BUCKET LIST DREAM CAR, got a nightmare! Purchased a used BMW, I denied the $6000.00 warranty coverage and before I made SECOND PAYMENT, 400 miles latter,engine service light came on. Imagine a $10,000.00 REPAIR! Do you EVER expect a flagship vehicle dealer to screw a customer so? This vehicle was supposedly serviced prior to putting it on the lot for sale. Well, expect it, no honor found here. It is ever so clear, the no warranty vehicles are really grenades, pins already pulled, just waiting for a trusting soul. Buyer beware, buyer beware,buyer beware! Absolutely BUYER BEWARE, More

They gave my father the wrong vehicle! I’m writing this review for my parents Rogelio and Susana Corral because what was supposed to be a beautiful experience of purchasing a new car has be I’m writing this review for my parents Rogelio and Susana Corral because what was supposed to be a beautiful experience of purchasing a new car has been tainted by incompetence and carelessness in this dealership so buyer beware! My father went on Jan. 22, 2018 to finalize the contract of a Mini Cooper. He worked with salesman Enrique and Sales Manager Jorge but ultimately the contract was signed by Omar Salcedo. He specified to them that he wanted not the car he test drove outside but the car they were displaying inside. When the contract was signed my mother and he told them to double check the contract because they had issues with another dealership in the past, to which they assured they did. They included the tint for the windows and put it on Jan. 23. They told my dad they had checked it but upon my dad arriving home, he realized the windows had air bubbles so he had to take it back since they clearly didn’t check. In addition to this, the car wasn’t given to him clean. On Jan. 24 my parents realized one of the keys didn’t work for the car so he took it to them (2nd trip already for him due to their negligence) in addition to the tinting STILL having bubbles. On Jan. 25 they FINALLY realized they had sold them the wrong vehicle. The dealership told my father the car he currently has is more expensive than the one he signed for because they failed to check and double check even when my parents expressed to them they’ve had issues somewhere else in the past. Now they want my father to go back, yet again to conveniently fix their mistake and most likely adjust his contract for the more expensive price. All of a sudden, EVERYONE is calling him, since their sale is on the line. They didn’t care about customer service when checking the contract or tinting the windows correctly, just SALE SALE SALE! My father’s blood pressure has been to the roof due to the stress this is causing him because of their negligence and lack of good customer service. The contract, car insurance my parents are paying for, and the information to the bank don’t match at all. Beware from these “sales men” and dealership. Perhaps if they would actually PAY ATTENTION to the details instead of just trying to get their commission from every customer this wouldn’t have happened. I will ensure the entire city knows about this and doesn’t purchase from here anymore. More

Awesone Once again, my service advisor, Brandon Arpin provides blue ribbon service- he keeps me abreast on the progress and is available when I need to talk t Once again, my service advisor, Brandon Arpin provides blue ribbon service- he keeps me abreast on the progress and is available when I need to talk to him. Great experience Thanks Wayne Soza More

Stephanie in internet sales She made it easy to setup an appointment, set me up with the sales person...I took the car home that night! One of the fastest sales and financing tr She made it easy to setup an appointment, set me up with the sales person...I took the car home that night! One of the fastest sales and financing transactions ever! More

Outstanding I had another outstanding experience with BMW of EL Paso. The process of buying my 2nd BMW with them was effortless from start to finish. All of the s I had another outstanding experience with BMW of EL Paso. The process of buying my 2nd BMW with them was effortless from start to finish. All of the sales personnel where experienced , knowledgeable and friendly. More

Great Staff and vehicles !! Great environment to purchase a vehicle and the staff are awesome!!! Most definitely will return for a future vehicle purchase! Great experience compa Great environment to purchase a vehicle and the staff are awesome!!! Most definitely will return for a future vehicle purchase! Great experience compared to other places !! More

Bad customer service I have a 2007 miniS. I took it in for service. I paid over 800 dollars for the repairs done. I live out of town in New Mexico so i left my car their o I have a 2007 miniS. I took it in for service. I paid over 800 dollars for the repairs done. I live out of town in New Mexico so i left my car their over the Weekend because i work,i picked it up the next weekend only to find a small chip on my window. The girl there at the front desk wouldn't even here my complaint. She said i had left it there like that.I asked tho talk to the manager, but he wasn't there.. she told me he would get a hold of me through my e- mail but nothing.. so for a small crack on my window they won't get my business!! More