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BMW of El Paso
El Paso, TX
338 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 338 reviews
June 01, 2020
Great service. Advisor was very helpful explaining details about the service required. Place is very clean and safe for COVID 19 purposes. Very pleasant visit. details about the service required. Place is very clean and safe for COVID 19 purposes. Very pleasant visit. More
by Rob
Employees Worked With
Sergio
June 01, 2020
I‘m a customer since Years and I made a lot of bad experience at this shop, but I never complained about it because I saw in the past that BME El Paso don’t change anything. But last week was the the experience at this shop, but I never complained about it because I saw in the past that BME El Paso don’t change anything. But last week was the the peak of all, I was looking for a new X3M Comp. and got help with the Sevice Advicer Jonathan Rodriguez. He figured out a „OK“ deal but after I found out that I get this car way cheaper in Phoenix AZ , I told this BMW El Paso so I received spam calls of them (10calls in 15min), and the worst I got Messages where they said „that’s cheating on us, we never had a chance, support local, usw.“ and treat me like a piece of xxxx, instead to make me a better offer. So a little tip from a customer: - don’t push people to buy - make a better offer instead crying about that someone buy his car somewhere else - spam calls and texts don’t help in this Situation to change my mind specially if the text between the line saying „what a xxxxty customer I am„ PS: The Message I received came from someone else of BMW El Paso not the service advisor I talked to and named. More
by MD
Employees Worked With
Jonathan
May 31, 2020
Karina is the best. Personable and professional. A wealth of experience too! She remembers you, your car, your preferences and how you want to be contacted. A true gem! of experience too! She remembers you, your car, your preferences and how you want to be contacted. A true gem! More
by B C Preston
Employees Worked With
Karina Herrera
May 27, 2020
Karina was so nice and informative. She was on top of her game and made us feel so comfortable. She notified us of any work that needed to be done other than what we initially went for. We love Karina. She w game and made us feel so comfortable. She notified us of any work that needed to be done other than what we initially went for. We love Karina. She was bomb.com More
by ariel
Employees Worked With
Karina
May 24, 2020
Heidi promptly checked my vehicle in then gave me all necessary information & timeline for completing 3 recalls. Despite not being at work when my vehicle was ready, Heidi emailed me all my exiting paper necessary information & timeline for completing 3 recalls. Despite not being at work when my vehicle was ready, Heidi emailed me all my exiting paperwork & vehicle diagnosis. The dealership and amenities were impeccable during my time there. Jonathan a client advisor, aided with any inquiries professionally. Being from out of state you’ve raised the bar for my hometown BMW dealer! Thanks everyone! More
by JoJo
Employees Worked With
Heidi, Jonathan, Carlos,
May 21, 2020
The service department is greatVery happy with their The service department is great Very happy with their service Every single time :) , they are very polite and always keep communicated through the p The service department is great Very happy with their service Every single time :) , they are very polite and always keep communicated through the process . Thanks More
by Ricardo Careaga
Employees Worked With
Alejandra
May 14, 2020
Purchased Online Purchased a vehicle online! The experience was very professional and fast in finance and delivery. Highly recommend both in person or for an online Purchased a vehicle online! The experience was very professional and fast in finance and delivery. Highly recommend both in person or for an online experience! More
by Tam
Employees Worked With
Jose
January 21, 2020
Three phone calls within three days schedule a recall notice repair. Not one of the phone calls returned. I mean really!! Someone there care? Anyone home? notice repair. Not one of the phone calls returned. I mean really!! Someone there care? Anyone home? More
by Rf151953
Employees Worked With
No one returned call so I “worked” with no one.
September 26, 2019
Mini Cooper service Appreciate efforts of Mini of El Paso service staff Chris... Took care of check engine light issue and made sure I had transportation while car was in Appreciate efforts of Mini of El Paso service staff Chris... Took care of check engine light issue and made sure I had transportation while car was in for service... great hospitality and follow up on his part for this service need. Dealership well represented by his efforts. More
by RG
Employees Worked With
Christian
