BMW of El Paso

My 4th purchase in this Dealership & nothing short of an excellent experience overall!! Thank you!! excellent experience overall!! Thank you!! More

Great service and excellent people working up front. Carlos kept me informed every step of the way. Carlos kept me informed every step of the way. More

I have been taking my car to this dealer since it was new. The car is now 11 years old. The main reason I keep coming back is because their service is exceptional. I can easily get my appointment onli new. The car is now 11 years old. The main reason I keep coming back is because their service is exceptional. I can easily get my appointment online even during this Covid situation I know I can get my car in and that it will be taken care of in a short time. I have another vehicle which is newer than this car and when I contacted them, I was told there was a 6 week wait. Obviously a service department with this kind of wait time Is failing their customers. Not so with the El Paso Bmw, they are fully open for business and taking care of customers. The service advisors know their job and make contact prior to your scheduled service. They are friendly professionals and combined with excellent technicians the end results are above and beyond expectations. Now video is used to show your vehicle inspection and show discovered problems. It makes it much easiest to understand issues, and makes a decision for repairs I like this and then I know exactly what is good and what needs attention. This video is provided in a text message with a link to play it. This is a great innovation and now I also know Tony is my service technician. Beyond my expectations for sure. I like this dealer and know the difference their procedures, staff and facilities make. I special shout-out to my service advisor Karina. She cares and knows what she is doing. She helped me and provided a needed loaner when few of these are available. Her customer concern is outstanding. Tony is also great for doing this work quickly and in an exact Bmw standard way. I can now use my car with confidence knowing it is up to par again. Thank you Bmw of El Paso for everything you do to take care of customers. Keep it up as you have continued to do for me for the past eleven years. More

They asked me for my information, I explained what type of service promotion I wanted to use and they told me that it was fine, that when I arrived I would show it to the person who attended me, and said t of service promotion I wanted to use and they told me that it was fine, that when I arrived I would show it to the person who attended me, and said that this promotion does not apply to my car, and that it would be more than double if you wanted to. why? since you make an appointment they tell you that my vehicle does not apply so as not to waste my time. More

Our experience with BMW of EPTX was exceptional! From the minute we drove up we were greeted and escorted inside! Jesus Alcazar our BMW Advisor helped us and made us very comfortable with his advice on our minute we drove up we were greeted and escorted inside! Jesus Alcazar our BMW Advisor helped us and made us very comfortable with his advice on our trade ins & buying our New BMW. He continues to give us excellent service! Mr Jesus set us up with David Castillo “ The Genius” for our tutorial. OhMyGosh! We are so happy learning all the bells & whistles our luxury BMW has! Two hours slipped by and we’re going back to finish up. He truly is a BMW Genius! Without hesitation we will highly highly recommend EPTX BMW Especially our adviser Jesus Alcazar! Our Financial officer was also very professional & took his time explaining our agreement. More

Very capable and professional service advisor took cate of my car.; She was efficient and thoughtful. of my car.; She was efficient and thoughtful. More

Very capable and professional service advisor took cate of my car.; She was efficient and thoughtful. Thank you of my car.; She was efficient and thoughtful. Thank you More

Bmw service department went above and beyond during my visit, updating me frequently on status of my vehicle. I highly recommend this dealership to service your premium vehicles. visit, updating me frequently on status of my vehicle. I highly recommend this dealership to service your premium vehicles. More

Great service from Omar. Explained all financing and car features very well! Highly Recommend BMW. features very well! Highly Recommend BMW. More

We were absolutely pleased in dealing with Jesus for the purchase of our Range Rover. We were shocked with how well he knew about the features of the Range Rover model, considering it's a BMW dealership. purchase of our Range Rover. We were shocked with how well he knew about the features of the Range Rover model, considering it's a BMW dealership. Very thorough and professional at getting the paperwork right with the deal we wanted and very patient in showing us things we wanted to know about. The extra effort to deliver the vehicle to Las Cruces and pick up our trade was over the top. We will definitely use Jesus for future dealings at BMW and highly recommend him for those looking for their next new or used car purchase. Five stars for us! More