BMW of El Paso

Shady practices and poor service We brought our BMW X2 to get its scheduled service over notification from BMW El Paso and to get a recall taken care of; NHTSA CAMPAIGN NUMBER: 18V465 We brought our BMW X2 to get its scheduled service over notification from BMW El Paso and to get a recall taken care of; NHTSA CAMPAIGN NUMBER: 18V465000, Crankshaft Sensor Firmware may Cause Stall. The email we got from the dealership offered a loaner, and of course we were told none were available. The dealership then offered a rental in which we had to wait 20 mins just to get picked up by the rental business. They gave us the lowest offerable vehicle and we had to pay for the gas since it was a rental and not a loaner. That wasn't even the real bad part, I mean at least they gave us the rental. We got the rental, ran a few errands and while driving we passed our BMW going the opposite direction on Montana(we knew it was ours by the for sale sign in the window and a chrome decal we added on the back hatch). When we addressed the issue the service manager said the car never left yet we showed him there was 6.6 miles added onto the odometer. He stated that it needed to be road tested for the recall even though he said prior that it never left the building. Also, we noticed a ding in the front fender and a scuff mark in the drivers side rear door!! We were so upset and running late to pick our kids up from school that we just left. Very shady practices, avoid this dealership and there service department at all costs. We will find another service department even if we have to go out of our way! More

Kudos to service dept Had a service appointment with Heidi at BMW of el Paso and she was great! My car was done on time and no issues.....I will definitely continue using t Had a service appointment with Heidi at BMW of el Paso and she was great! My car was done on time and no issues.....I will definitely continue using the service department at BMW of El Paso. Thank you! More

Terrible experience I bought a brand new BMW X6 2016 at this dealer and having a lot of problems with the tires that I had to replace a tires 4 times in less than 3 Yea I bought a brand new BMW X6 2016 at this dealer and having a lot of problems with the tires that I had to replace a tires 4 times in less than 3 Years. I believe that the jobs was not done right by an experienced technician or they just do a temporary jobs so I have to come back to pay more and more for the service. More

Terrible experience One of my worst Bmw dealer experience ever. As a bmw owner and fanatic for over 19 yrs, and having dealt with other BMW dealers in 3 other cities I One of my worst Bmw dealer experience ever. As a bmw owner and fanatic for over 19 yrs, and having dealt with other BMW dealers in 3 other cities I have lived in, this Bmw dealer is the worst so far. Their service has gone from bad to worse in the last 5-6 yrs... m not surprised they have so much staff turn overs and so frequently.. I am thinking it’s about time to try other models if you don’t want to deal this garbage here in El Paso. Maybe when El Paso gets a new one for competition, that might help or change things... If I could give a zero star, I would!!!! More

Bmw service I have to say after my previous experiences this time was great BMW does in my opinion a great job I still strongly encourage to just be careful with I have to say after my previous experiences this time was great BMW does in my opinion a great job I still strongly encourage to just be careful with there certified pre owned there new vehicles offcourse are better option More

Worst customer ever! I don’t know why they ask you to set an appointment, when all they do is mess around. I waited over 2 hours there and never spoke anyone after confirm I don’t know why they ask you to set an appointment, when all they do is mess around. I waited over 2 hours there and never spoke anyone after confirming my appointment. Keep in mind this was the third time trying to resolve my recall notice. I will never come back to this place again! More

Most excellent experience of my life I have a hectic schedule and I was able to get my car serviced at an hours notice by making one phone call. My experiences with the dealership have b I have a hectic schedule and I was able to get my car serviced at an hours notice by making one phone call. My experiences with the dealership have been nothing but excellent for past 5 years that I have lived in El Paso. I have had previous BMW’s in different cities. The service was not always pleasurable and accommodating to the customer. This El Paso dealership definitely puts the customer first and strives for excellence in service consistently! More

Worst experience of my life This bmw dealership is the worst I’ve been too. They are the only one I the are and I feel there attitude towards customers reflect that. There custom This bmw dealership is the worst I’ve been too. They are the only one I the are and I feel there attitude towards customers reflect that. There customer service is very poor they only treat the customers that have the newest bmw with good customer service. More

Shop elsewhere for used vehicles LOOKING FOR THAT BUCKET LIST DREAM CAR, got a nightmare! Purchased a used BMW, I denied the $6000.00 warranty coverage and before I made SECOND PAY LOOKING FOR THAT BUCKET LIST DREAM CAR, got a nightmare! Purchased a used BMW, I denied the $6000.00 warranty coverage and before I made SECOND PAYMENT, 400 miles latter,engine service light came on. Imagine a $10,000.00 REPAIR! Do you EVER expect a flagship vehicle dealer to screw a customer so? This vehicle was supposedly serviced prior to putting it on the lot for sale. Well, expect it, no honor found here. It is ever so clear, the no warranty vehicles are really grenades, pins already pulled, just waiting for a trusting soul. Buyer beware, buyer beware,buyer beware! Absolutely BUYER BEWARE, More

They gave my father the wrong vehicle! I’m writing this review for my parents Rogelio and Susana Corral because what was supposed to be a beautiful experience of purchasing a new car has be I’m writing this review for my parents Rogelio and Susana Corral because what was supposed to be a beautiful experience of purchasing a new car has been tainted by incompetence and carelessness in this dealership so buyer beware! My father went on Jan. 22, 2018 to finalize the contract of a Mini Cooper. He worked with salesman Enrique and Sales Manager Jorge but ultimately the contract was signed by Omar Salcedo. He specified to them that he wanted not the car he test drove outside but the car they were displaying inside. When the contract was signed my mother and he told them to double check the contract because they had issues with another dealership in the past, to which they assured they did. They included the tint for the windows and put it on Jan. 23. They told my dad they had checked it but upon my dad arriving home, he realized the windows had air bubbles so he had to take it back since they clearly didn’t check. In addition to this, the car wasn’t given to him clean. On Jan. 24 my parents realized one of the keys didn’t work for the car so he took it to them (2nd trip already for him due to their negligence) in addition to the tinting STILL having bubbles. On Jan. 25 they FINALLY realized they had sold them the wrong vehicle. The dealership told my father the car he currently has is more expensive than the one he signed for because they failed to check and double check even when my parents expressed to them they’ve had issues somewhere else in the past. Now they want my father to go back, yet again to conveniently fix their mistake and most likely adjust his contract for the more expensive price. All of a sudden, EVERYONE is calling him, since their sale is on the line. They didn’t care about customer service when checking the contract or tinting the windows correctly, just SALE SALE SALE! My father’s blood pressure has been to the roof due to the stress this is causing him because of their negligence and lack of good customer service. The contract, car insurance my parents are paying for, and the information to the bank don’t match at all. Beware from these “sales men” and dealership. Perhaps if they would actually PAY ATTENTION to the details instead of just trying to get their commission from every customer this wouldn’t have happened. I will ensure the entire city knows about this and doesn’t purchase from here anymore. More