BMW of El Paso

I‘m a customer since Years and I made a lot of bad experience at this shop, but I never complained about it because I saw in the past that BME El Paso don’t change anything. But last week was the the experience at this shop, but I never complained about it because I saw in the past that BME El Paso don’t change anything. But last week was the the peak of all, I was looking for a new X3M Comp. and got help with the Sevice Advicer Jonathan Rodriguez. He figured out a „OK“ deal but after I found out that I get this car way cheaper in Phoenix AZ , I told this BMW El Paso so I received spam calls of them (10calls in 15min), and the worst I got Messages where they said „that’s cheating on us, we never had a chance, support local, usw.“ and treat me like a piece of xxxx, instead to make me a better offer. So a little tip from a customer: - don’t push people to buy - make a better offer instead crying about that someone buy his car somewhere else - spam calls and texts don’t help in this Situation to change my mind specially if the text between the line saying „what a xxxxty customer I am„ PS: The Message I received came from someone else of BMW El Paso not the service advisor I talked to and named. More

Mini Cooper service Appreciate efforts of Mini of El Paso service staff Chris... Took care of check engine light issue and made sure I had transportation while car was in Appreciate efforts of Mini of El Paso service staff Chris... Took care of check engine light issue and made sure I had transportation while car was in for service... great hospitality and follow up on his part for this service need. Dealership well represented by his efforts. More

Terrible service at service center Long story short I had a recall on my vehicle and was waiting for a call back from one of the advisors after calling back twice trying to get a status Long story short I had a recall on my vehicle and was waiting for a call back from one of the advisors after calling back twice trying to get a status on scheduling I went back to the dealership in person to try and talk to the advisors face to face. I was told that I’d have to wait until the gentlemen who originally helped me got back from vacation to go any further!! Going back and forth they finally decided to see my car and it’s been terrible service since More

Not a satisfied customer of the BMW and Service TECH Purchased a 2019 X7 in April 2019, it has already had 2 recalls, and the headlight went out. Took in to repair, now GPS does not work, WI FI never wor Purchased a 2019 X7 in April 2019, it has already had 2 recalls, and the headlight went out. Took in to repair, now GPS does not work, WI FI never worked, Speed Limit does not work. Many things are not working once it came out of the shop from repair. The Positive thing, Sergio Perez, the Service Advisor did a fantastic job. He is one of the best I have meet. He is professional, honest, true, and very genuine. Thank you Sergio. As far as Technicians, they need to work on the skill sets. Fix and repair whats needed, and check to make sure everything is working. More