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BMW of El Paso

El Paso, TX

4.7
306 Reviews

6318 Montana Ave

El Paso, TX

79925

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Showing 306 reviews

August 19, 2021

Clean, friendly, respectful, and kind. Very professional environment and the waiting area is pretty cool. I forgot I was at the BMW dealership. Great dealership. More

by Cbowser29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi
Aug 24, 2021 -

BMW of El Paso responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 17, 2021

I am a serial BMW buyer from this dealership. They offer great service all around. More

by gtrubow1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Navarro
Aug 19, 2021 -

BMW of El Paso responded

Thank you for your kind words for our team! We are thrilled that you always have the best experience here with us. Thank you for your continued business and we look forward to your next visit!

August 15, 2021

Everyone is very polite and professional. I appreciate the attention to detail like the added extras of coffee and snacks. My car was thoroughly inspected, oil changed, and washed and vacuumed. The only r More

by Virginia Williams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Prieto
Aug 17, 2021 -

BMW of El Paso responded

Thank you for your recent oil change with us! We appreciate your feedback!

August 15, 2021

The offer excelent service. The service rep (Mr Prieto) was very professional and delivered vehicle on time More

by Mr O
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Prieto
Aug 17, 2021 -

BMW of El Paso responded

Thank you for your kind words for Prieto, we look forward to your next service visit!

August 10, 2021

The service is great big thanks to Heidi! App was easy to use to schedule service. Extremely friendly personnel and comfortable waiting area. Thank you More

by Elpasomike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heidi
Aug 13, 2021 -

BMW of El Paso responded

Thank you for your kind words about Heidi! We are very happy to hear that we were able to provide you with an enjoyable service experience!

July 17, 2021

Great service got my oil change done fast they provided me with an Uber to work and back while the car was ready. Place is new looks great More

by ivanM4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Jul 21, 2021 -

BMW of El Paso responded

We are very happy to hear that we were able to provide you with a quick and enjoyable service experience! Thank you for your business and look forward to your next visit!

June 29, 2021

Best dealership experience! Courteous, friendly, professional. From the sales person, Alec Moran, to the finance manager. I was not there long and drove off with my new X3! More

by parramarylou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec Moran
Jun 30, 2021 -

BMW of El Paso responded

Thank you for your kind words! We are so glad we were able to provide you with a great experience! We'll be happy to pass your positive feedback to Alex. Please let us know if there is anything else we can help you with. We look forward to your next visit!

May 15, 2021

I took my car in cause the temp/coolant light was coming on...well I have learn now have my phone ready at all times to look parts up for them and watch YouTube videos for them then report the next day to s More

by Jaimoney687
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ivan, katrina
May 21, 2021 -

BMW of El Paso responded

Thank you for bringing this to my attention. I apologize for your experience with us. I would like an opportunity to fix this and to earn your business, please contact me at cugarte@bmwofelpaso.com. I look forward to speaking with you. Christian Ugarte Service and Parts Director

April 21, 2021

I took my car for an oil change, and they left it dripping, I had to take the car back to the dealership and it took them a whole morning to fix it. Later I bought a battery from them, they installe More

by edgarlopez00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sergio Flores
Apr 26, 2021 -

BMW of El Paso responded

Thank you for bringing this to my attention. I apologize for your experience with our service department. I would like an opportunity to fix this and to earn your business, please contact me at cugarte@bmwofelpaso.com. I look forward to speaking with you. Christian Ugarte Service and Parts Director

February 06, 2021

Thank you Omar! You displayed kindness and respect so that purchasing of our vehicle was easy. Your attitude was genuine. It was a pleasure working with you. More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar
Feb 08, 2021 -

BMW of El Paso responded

Thank you, David, for your kind words for Omar! We thank you for your business and look forward to your next visit!

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