Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

BMW of El Paso

El Paso, TX

Overview
Reviews
4.7
305 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

Directions

By Type

Showing 305 reviews

November 04, 2024

Everyone at the service department are great and have excellent customer service. They’ve help me several times and everyone is great! More

by Ariel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, Heidi, Alex, Ivan
Report | Print
Nov 06, 2024 -

BMW of El Paso responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 02, 2024

Service manager Carlos provides outstanding service. Very attentive, courteous and efficient. He does this with a smile. More

by Maggie
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Nov 05, 2024 -

BMW of El Paso responded

Hi, thanks for your praise and kind comments about Carlos. Feel free to reach out to us if you need anything. Have a wonderful day.

October 31, 2024

GREAT SERVICE AND VERY SMOOTH IN WAIT AND TIME. PLUS HEIDI IS THE VERY BEST!! More

by EDMUNDO GUERRERO JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HEIDI
Report | Print
Nov 05, 2024 -

BMW of El Paso responded

Hi Edmundo, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 30, 2024

Alex is hands down the best service Advisor! Very helpful, great at communicating and caring. More

by eydree_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Nov 02, 2024 -

BMW of El Paso responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 29, 2024

The team did a great job getting me in. My 760i is only two months in since I purchased it. Alex (female) kept me informed on the vehicle process. While I am still a bit nervous about the More

by Jamesonjerry3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Nov 01, 2024 -

BMW of El Paso responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 29, 2024

Alex Pilar provides excellent customer service every time we bring our BMW to the service department. She is always very thorough and professional. Alex is a fine example that all service department repres More

by Jim and Janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra Pilar
Report | Print
Nov 01, 2024 -

BMW of El Paso responded

Hi, thanks for your praise and kind comments about Alex. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 24, 2024

Alexander and Juan totally took care of my wants and needs in the BMW I wanted. Absolute top notch customer service, highly recommend working with these gentlemen at BMW of El Paso. More

by shaky_j2002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander, Juan
Report | Print
Oct 26, 2024 -

BMW of El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of El Paso! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 23, 2024

Great service all around and appreciate the transparency with that overall cost. Service rep did great job. More

by Paola.bonham7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Withrow
Report | Print
Oct 25, 2024 -

BMW of El Paso responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2024

Thank you for the great customer service, even when one of the issues was not corrected, they did it promptly. More

by karenpak06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Oct 19, 2024 -

BMW of El Paso responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 17, 2024

Very clean, great snacks, nice restrooms. Very roomy and comfortable seating area. Thank you so much. More

by luis92g48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ismael
Report | Print
Oct 19, 2024 -

BMW of El Paso responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

1
2
3
...
31