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BMW of El Paso

El Paso, TX

Overview
Reviews
4.7
306 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

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Showing 306 reviews

June 09, 2023

BMW professionals always keep you aware. They care about their customers. They never leave you uninformed More

by hlhustleleisure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerina H
Report | Print
Jun 15, 2023 -

BMW of El Paso responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

June 06, 2023

All people who work there are friendly and helpful. Place nice and clean to perfection More

by Shelby gt500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Ibarra
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Jun 09, 2023 -

BMW of El Paso responded

Thank you for being our customer, we appreciate your kind words!

June 04, 2023

Heidi was great to work with Very pleased with her service! I appreciate it. Thanks! More

by Ricardo Careaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
Report | Print
Jun 07, 2023 -

BMW of El Paso responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 03, 2023

Service department was excellent to deal with. Ana guided me through the whole process. Highly recommend. More

by Seth E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
Report | Print
Jun 08, 2023 -

BMW of El Paso responded

Thank you for your kind words for our staff, we appreciate it!

May 31, 2023

Dealer customer service is great and notify you with updates instantly. My service has been completed in timely manner, which is important to me. More

by Quez27re
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi
Report | Print
Jun 08, 2023 -

BMW of El Paso responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

September 29, 2022

Dealership Never contacted me. I tried calling was told a salesman would call me but never did More

by 5235jv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No call
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Sep 30, 2022 -

BMW of El Paso responded

I apologize for your service experience. Can you please contact me so I can make this right? I cannot find your name in our database; I would love to hear back from you. Jorge Salas Pre-Owned Sales Director 915.887.6118 jsalas@bmwofelpaso.com

September 21, 2022

Worst dealer experience anywhere, avoid this place like the plague. Went for an oil change, I was quoted 180+ when I asked why so much the advisor became rude & started having an attitude, I’ve done tons o More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service advisor
Report | Print
Sep 26, 2022 -

BMW of El Paso responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Christian Ugarte Service and Parts Director (915) 887-6120

August 03, 2022

BMW has outstanding customer service. The staff is friendly and always willing to help with any questions. More

by Dorothy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Calderon
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Aug 05, 2022 -

BMW of El Paso responded

Thank you for your positive review, Dorothy! We appreciate your business.

August 01, 2022

Very professional and accomodating. Alec helped me out a lot to get the car the i wanted. More

by Robinrosinpt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec Moran
Report | Print
Aug 03, 2022 -

BMW of El Paso responded

Thank you for your positive review! We appreciate your business.

July 26, 2022

BMW of El Paso has excellent, prompt service! Carlos and Samuel provided outstanding customer service throughout the process of having my windshield replaced. Thank you! More

by Veronica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos and Samuel
Report | Print
Jul 28, 2022 -

BMW of El Paso responded

Thank you for the review, Veronica! We are very happy to hear that our team treated you well and was able to help you with your service visit.

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