Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of El Paso
El Paso, TX
306 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 306 reviews
September 04, 2023
I don't know about service but DO NOT waste your time on the SALES department, I recommend going to bigger city or something. I thought this was a BMW dealership, which is more upscale and has common sense the SALES department, I recommend going to bigger city or something. I thought this was a BMW dealership, which is more upscale and has common sense and prlfessional, but NO. Some other customer was working on a deal slecific car I was interested, I told my salesman (not gona mentioned specific name but himself better know who he is) let me know when deal fall through, I got a call from my salesman "come to dealership, the vehicle I'm interested is available now" I have family with little kid, so I set everything up where I have someone who can watch them since I will be gone for couple hours. Drove all the way to dealership again to make deal and purchase (fund was all ready) then salesman comes back with stupid response "uhhhh... they made side deal and they are still going to buy it" and I'm like... dude.... are you just dumb or your manager is a liar? Either way, do not waste your valuable time with these people. Literally worst experience out of chevy, Ford, Mercedes, audi, gmc, dodge I worked previously. More
by wonad123
Employees Worked With
Salesman team
September 01, 2023
Reached out to general manager about some backend concerns and have yet to hear back. I would appreciate the opportunity to speak to leadership about some challenges that should have been addressed e concerns and have yet to hear back. I would appreciate the opportunity to speak to leadership about some challenges that should have been addressed early on. The car is top notch and am happy with it however. Will wait to see if any service recovery is initiated. More
by jag6336
Employees Worked With
Jonathan, Manuel, Mike
August 31, 2023
Easy to schedule, good communication, I really liked the video of the inspection. Next time have the mechanics not touch the white interior leather with soiled hands. video of the inspection. Next time have the mechanics not touch the white interior leather with soiled hands. More
by medguy41
Employees Worked With
Carlos
August 19, 2023
Karina did an amazing job of taking care of us when our new X3 started making a weird noise. She helped me get a tow truck to the vehicle, waited for it to arrive at the dealership, got it in to the shop, new X3 started making a weird noise. She helped me get a tow truck to the vehicle, waited for it to arrive at the dealership, got it in to the shop, fixed, and kept us posted every step of the way. Super happy with our service. More
by rom3232
Employees Worked With
Karina
