BMW of El Paso

Very relaxing environment and friendly staff. Was not satisfied with the cleanliness of my vehicle upon delivery. Was not satisfied with the cleanliness of my vehicle upon delivery. More

Purchased a non-BMW vehicle from BMW of El Paso a week ago, sales person re-assured me vehicle was thoroughly inspected and met the Dealers standards otherwise the vehicle would have been auctioned off. ago, sales person re-assured me vehicle was thoroughly inspected and met the Dealers standards otherwise the vehicle would have been auctioned off. A couple days later I noticed a clicking sound every time I turned the wheel on the driver side which seems to be either a bad/worn out control arm or a bad CV joint, second issue the TPMS light comes on the dashboard which could have been reset and thirdly windshield fluid doesn’t dispense from the wipers even though reservoir is full. I called one of the managers who had came out on the floor to introduce himself and stated we are here for you anything you need please don’t hesitate to reach out to me. It’s been a week since I left a voicemail and he hasn’t called me back. I informed the sales person that assisted with the purchase and he informs me he will get in touch with the manager & the technician that inspected the vehicle and get back with me. I walked into the dealership without a doubt in my mind that I would be getting a vehicle that was checked out as it was accompanied with a car fax and no surprises would come up after the vehicle is out of the lot and paid for since BMW of El Paso is big luxury vehicle dealer in the City they must surely conduct its business with integrity, so I thought but, I was wrong, it felt like I had purchased the vehicle from Alameda, you buy a vehicle there you can’t.be surprised if the car has issues that were ignored, not fixed or temporarily fixed to get the vehicle out of the lot before the new month rolls in. I always have a mechanic check a vehicle before buying but I didn’t think BMW of El Paso would be the one’s to sell me a vehicle with bad, worn out parts, reset TPMS pressure system and faulty windshield wipers that don’t dispense the cleaning fluid. More

Service was very professional and friendly, diagnosis was quick and explained to me in detail, the video I received via text was very informative and helped me understand the importance of the repair needed, quick and explained to me in detail, the video I received via text was very informative and helped me understand the importance of the repair needed, the process was so much easier and faster than I expected. More

I am a new BMW owner and I had a nail in my tire. ..ruined my morning, BUT, BMW of El Paso, gave me great service and turned my day around. Ms. Karina ensured I had a ride to work and back to the dea ..ruined my morning, BUT, BMW of El Paso, gave me great service and turned my day around. Ms. Karina ensured I had a ride to work and back to the dealership to pick up my vehicle, and it all happened within a matter of a few hours. I was just blown away with the customer service and was very pleased. More

Had my oil change and not even got my oil reset and my service due still showing up so I don't even know if they change the oil. And they told me it was going to be around 115 and I end up paying 160 eve service due still showing up so I don't even know if they change the oil. And they told me it was going to be around 115 and I end up paying 160 even though they gave me a 15 % discount if not it would of been more. I would not take it there any more More

The service is always exceptional! Thank you for treating the client with such care, it is appreciated. Thank you for treating the client with such care, it is appreciated. More

Carlos is and has always been helpful with all car repairs and great ad vise repairs and great ad vise More

Great customer service and communication about what was going on with my vehicle and the video discussing recommendations was very impressive! going on with my vehicle and the video discussing recommendations was very impressive! More

Thank you for serving my car, the technician adviser has a great experience. Thanh you Alejandra Hatorilaa for your help a great experience. Thanh you Alejandra Hatorilaa for your help More

Great service provided by Karina H to deliver my vehicle with substantial time and quality. with substantial time and quality. More