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BMW of El Paso

El Paso, TX

Overview
Reviews
4.7
306 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

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Showing 306 reviews

November 23, 2024

Took my car to replace battery and module gave back the car with cluster not working they said something went wrong at the moment of programing the module and want me to pay the cluster not full but that w More

by Brayan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
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November 22, 2024

Going there for service was quick and efficient. All the issues were addressed and any concerns I had were answered More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna
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Nov 25, 2024 -

BMW of El Paso responded

Hi Anthony, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 22, 2024

I called to let them know they left rags in the radiator fan and said manager was going to call me and he never did and to think I was going to buy another car there but changed my mind More

by jaydenr31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cisco
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Nov 23, 2024 -

BMW of El Paso responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience and the poor communication. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Christian Ugarte Service and Parts Director cugarte@bmwofelpaso.com

November 17, 2024

They are Quick, professional, and courteous . They are on time. Staff is always friendly. Can't ask for more! More

by sajir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam and christian
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Nov 19, 2024 -

BMW of El Paso responded

Hi, it's experiences like yours that really keep us motivated! We hope to see you soon!

November 17, 2024

Great job, very professional, friendly staff members making you feel very comfortable and genuinely part of their family. Waiting room very clean and comfortable along with restroom. Customer service de More

by Tchr55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi W.
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Nov 19, 2024 -

BMW of El Paso responded

Hi, we are so happy to read such a great review about BMW of El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2024

The dealership was very responsive to my needs. The staff was very attentive in getting the job done. More

by eddierod2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Withrow
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Nov 18, 2024 -

BMW of El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. If you have any further questions, please give us a call. We're always happy to help!

November 15, 2024

The service provided was pretty exceptional and the professionalism from service agent was well received. Thank you More

by juanaroni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Nov 18, 2024 -

BMW of El Paso responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 10, 2024

Customer service lacks professionalism and politeness. When issue arises they have me excuses vs resolution or recommendation. More

by marylout31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katrina and Anna
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Nov 12, 2024 -

BMW of El Paso responded

Thank you for bringing this to my attention. I apologize for your recent experience while visiting. We aim to provide a 5-star experience every time. I would like an opportunity to address your concerns and to earn your business. Please contact me at your convenience. I look forward to speaking with you. Christian Ugarte Service and Parts Director cugarte@bmwofelpaso.com

November 10, 2024

Great service and communication skills feel relaxed and confident from service and sales staff thanks More

by Victor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Israel represents sales
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Nov 12, 2024 -

BMW of El Paso responded

Hi Victor, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. Feel free to reach out to us if you need anything. Have a wonderful day.

November 08, 2024

Alex is great at what she does and we love her for all her dedication and commitment to her clients thank you Alex for all you do for us and I’m sure for many other people. More

by ennovy83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex adviser
Report | Print
Nov 11, 2024 -

BMW of El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.

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