BMW of El Paso

It was a great experience, very attentive and very well communicated. Stress free environment making the paperwork processes simple. communicated. Stress free environment making the paperwork processes simple. More

I've owned multiple BMWs and have had them serviced in multiple countries. This BMW dealership has nice service writers, however the technicians or lack there of truly take away from the joy of ownership multiple countries. This BMW dealership has nice service writers, however the technicians or lack there of truly take away from the joy of ownership of the ultimate driving machine. I make an appointment for my vehicle weeks in advance and even drop it of early. This dealership will only provide a loaner vehicle if you book an appointment about 8 weeks out. I did not recieved a call back or answer to my text from the service writers asking for an update, So 3 days after my appointment I go to the dealership to find my car has not even been looked at. I provided the service bulletin number thats was sent to me by BMW that states a simple software update to the HUDU is needed for the central display unit and to stop turning off and resetting itself every day sometimes as much as multiple times each drive causing me to loose all navigation. I have owned multiple cars in the past and just returned from Europe where I had been stationed multiple times and used multiple dealerships for my various vehicles that were all under warranty with very few miles. It really pains me to have to give a bad review to the dealership when a simple update and transparency on what is going on could have gone a long way. We are now considering driving to another state to service our car from now on. More

Great customer service. Very helpful. Assisted with everything I needed. Very clear and concise plus more. Even washed my car. Very helpful. Assisted with everything I needed. Very clear and concise plus more. Even washed my car. More

The best world class service provided bu mr Carlos Prieto. He is the reason my next purchase will be at BMW of el paso. Prieto. He is the reason my next purchase will be at BMW of el paso. More

Very pleased with entire process at my Service. Appointment. Advisor, Marilyn Corona was very efficient and courteous. Also appreciated the complimentary car wash . Appointment. Advisor, Marilyn Corona was very efficient and courteous. Also appreciated the complimentary car wash . More

Heidi and Alex, bmw service advisors always provide world class customer service. They’re very attentive to all my vehicles needs and go above and beyond to make things right. Thank you Heidi and Alex class customer service. They’re very attentive to all my vehicles needs and go above and beyond to make things right. Thank you Heidi and Alex More

Carlos Prieto in the Service Department is great to work with whenever our family needs anything BMW or Mini. with whenever our family needs anything BMW or Mini. More

Marilyn service on front desk was exceptional. Her charisma and attention makes it easy to follow. Her charisma and attention makes it easy to follow. More

Mr. Juan your sales rep. Super nice very professional He provides you with great service. He provides you with great service. More

Santiago is excellent person he is very professional and understanding and very compassionate. Thank you for having personnel like him. understanding and very compassionate. Thank you for having personnel like him. More