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BMW of El Paso

El Paso, TX

Overview
Reviews
4.7
304 Reviews
Call Dealership (915) 778-9381

6318 Montana Ave

El Paso, TX

79925

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Showing 304 reviews

November 22, 2024

I called to let them know they left rags in the radiator fan and said manager was going to call me and he never did and to think I was going to buy another car there but changed my mind More

by jaydenr31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cisco
Report | Print
November 17, 2024

They are Quick, professional, and courteous . They are on time. Staff is always friendly. Can't ask for more! More

by sajir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam and christian
Report | Print
Nov 19, 2024 -

BMW of El Paso responded

Hi, it's experiences like yours that really keep us motivated! We hope to see you soon!

November 17, 2024

Great job, very professional, friendly staff members making you feel very comfortable and genuinely part of their family. Waiting room very clean and comfortable along with restroom. Customer service de More

by Tchr55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi W.
Report | Print
Nov 19, 2024 -

BMW of El Paso responded

Hi, we are so happy to read such a great review about BMW of El Paso! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2024

The dealership was very responsive to my needs. The staff was very attentive in getting the job done. More

by eddierod2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Withrow
Report | Print
Nov 18, 2024 -

BMW of El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. If you have any further questions, please give us a call. We're always happy to help!

November 15, 2024

The service provided was pretty exceptional and the professionalism from service agent was well received. Thank you More

by juanaroni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Nov 18, 2024 -

BMW of El Paso responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 10, 2024

Customer service lacks professionalism and politeness. When issue arises they have me excuses vs resolution or recommendation. More

by marylout31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katrina and Anna
Report | Print
Nov 12, 2024 -

BMW of El Paso responded

Thank you for bringing this to my attention. I apologize for your recent experience while visiting. We aim to provide a 5-star experience every time. I would like an opportunity to address your concerns and to earn your business. Please contact me at your convenience. I look forward to speaking with you. Christian Ugarte Service and Parts Director cugarte@bmwofelpaso.com

November 10, 2024

Great service and communication skills feel relaxed and confident from service and sales staff thanks More

by Victor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Israel represents sales
Report | Print
Nov 12, 2024 -

BMW of El Paso responded

Hi Victor, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. Feel free to reach out to us if you need anything. Have a wonderful day.

November 08, 2024

Alex is great at what she does and we love her for all her dedication and commitment to her clients thank you Alex for all you do for us and I’m sure for many other people. More

by ennovy83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex adviser
Report | Print
Nov 11, 2024 -

BMW of El Paso responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. Please don't hesitate to reach out if there's anything additional we can do for you.

November 05, 2024

I’ve always been treated well at BMW of El Paso. Thanks to Alex and team in the service department. More

by Nigelmancell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hatorilae
Report | Print
Nov 09, 2024 -

BMW of El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of El Paso! Please don't hesitate to reach out if there's anything additional we can do for you.

November 04, 2024

Everyone at the service department are great and have excellent customer service. They’ve help me several times and everyone is great! More

by Ariel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, Heidi, Alex, Ivan
Report | Print
Nov 06, 2024 -

BMW of El Paso responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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