BMW of Denver Downtown

By far the worst experience I have ever received at any auto service department - especially a BMW one. I have worked with Kuni Lexus and Schomp BMW in the past, but BMW of Denver Downtown is the poorest a auto service department - especially a BMW one. I have worked with Kuni Lexus and Schomp BMW in the past, but BMW of Denver Downtown is the poorest and rudest service I have ever received. My BMW was leaking oil so I took my vehicle in for service. The service advisor, Phillip Graham took a look at my car and suggested that the valve cover needed to be replaced and it'll cost me $2,224.90. I asked Phillip Graham to have the technician look at it and get back to me with the diagnosis. Typically any reputable BMW service will send me a video of the diagnosis. I never received one. I also did not receive any communication from Phillip Graham until the following evening that my car has been serviced and fixed. I had a meeting with the service manager (Robert) to complain about the poor service that I had encountered from Phillip Graham, the manager indicated this was a common practice and was defensive in his tone and mannerism. Same Phillip Graham later behaved like a petulant child in front of his manager. Neither the manager (Robert) nor the service advisor (Phillip Graham) understands customer service. As a result, I will not recommend BMW of Denver Downtown to anyone. If you're taking your vehicle to them for service, please be sure to get a quote from elsewhere. BMW of Denver Downtown service's practice is not honest nor is it reputable. Stay away if you can.  More

WORST BMW service ever experienced. Dishonest and Incompetent! While my X5 was in for an oil change, they broke my windshield in half! They admitted it happened in the shop but state Dishonest and Incompetent! While my X5 was in for an oil change, they broke my windshield in half! They admitted it happened in the shop but stated that it "must have been the weather". Complete buffoons! Steer clear from this place. More

Very comfortable dealership, very large showroom and service center. Rod was very courteous and helped us with a fast transaction on a CPO 5 series. service center. Rod was very courteous and helped us with a fast transaction on a CPO 5 series. More

unfortunately and literally, the most disorganized, underwhelming group I've ever had the pleasure to speak to. From the start of finding the vehicle and making contact - 4 people until you speak to an underwhelming group I've ever had the pleasure to speak to. From the start of finding the vehicle and making contact - 4 people until you speak to an actual sales person. Once a sales person called me (20 minutes later than appointment time), I tried to set up a video call (which is offered by the dealership) to view a vehicle, however the sales person wouldn't commit to an actual "meeting time"; and stated" it would be hard if another customer came in at that time". I asked him if I was a customer, but he wouldn't say :) haha.... so poorly trained; shop elsewhere. More

This dealership sold me a car for $15,000 with a blown transmission and busted front axle and never said a word about it me. In fact I was assured they they do very rigorous inspections of all of their ve transmission and busted front axle and never said a word about it me. In fact I was assured they they do very rigorous inspections of all of their vehicles as they sell high end cars and want return customers. The day after I bought it, I heard/felt the grinding under my feet. When I called to confront them, I was told I would definitely not be getting any of my money back. They only offered to sell me a different car. I do not trust them after what they pulled the first time and I certainly won't be putting my trust in them a second time. I feel I was an easy target as a single female. I would highly recommend you think twice before buying a car from this dealership. They are dishonest and unethical. More

Roland is Service Manager and took the time to appropriately resolve all the issues that I presented. Great work by him and Palmer. The service department correctly analyzed a difficult problem to appropriately resolve all the issues that I presented. Great work by him and Palmer. The service department correctly analyzed a difficult problem to get me back on the road. More

Do NOT use their service center or Brandon Borja if you have any expectations of customer service or attention to detail. Not only was he late and unresponsive, he was also unapologetic. To top it off, have any expectations of customer service or attention to detail. Not only was he late and unresponsive, he was also unapologetic. To top it off, my oil cap was left off and oil splattered all over my engine. I called and was told that they wouldn’t be able to get me in until next week…anyone knows how dangerous that is to drive with and how bad it is for the life of the engine. After explaining how unacceptable it was to the scheduler, they finally fit me in. When I went to pick it up Brandon was, again, unapologetic and completely inept. If you care about your car and it’s longevity, I REPEAT…DO NOT GO HERE. More

Horrible Experience. Lousy customer service. They would not change my oil until one year mark. who waits a year to change oil. I had an appointment and customer service w Lousy customer service. They would not change my oil until one year mark. who waits a year to change oil. I had an appointment and customer service was terrible. I will never go back there. 44,000 for a BMW Z4 and get treated worse than at an Auto auction. More

Clay Geistweidt is an OUTSTANDING Service Advisor! I had asked for him by name and was I ever lucky to get him. I have had a few Service Advisors in the service department. All have been wonderful. Cla asked for him by name and was I ever lucky to get him. I have had a few Service Advisors in the service department. All have been wonderful. Clay, however, is EXCEPTIONAL! Never before have I had someone so ACCESSIBLE by phone, so ATTENTIVE to my concerns, so RELIABLE, so HELPFUL, and someone who kept me informed of everything during the repairs of my car. On top of all this, he is WARM and FRIENDLY, and, most importantly, he made me feel SAFE I was leaving my car in the very BEST and EXPERTISE hands. Thank you so much, Clay! I look forward to bringing my BMW to you again. More

Service Schedulers Bri Bollard and Erica Minjarev have been so warm and kind to me when I have called for service. Bri even knows my name by the sound of my voice. She offered to lend me a loaner car wh been so warm and kind to me when I have called for service. Bri even knows my name by the sound of my voice. She offered to lend me a loaner car while I was having my car worked on. Every time I call she is so quick to get me the help I need. Both Bri and Erica have genuinely friendly voices, and they are so sincere. Both are truly assets to BMW of Denver Downtown's Service Department. Thank you, Bri and Erica, for helping me each time I call. Oh, and I certainly do not want to forget Chris Thompson in the parts department. I am not surprised he was voted "Outstanding Employee of the Year." Thank you, Chris, for finding the wheels I needed for my BMW. They made the perfect finishing touch to the detailing of my BMW. More