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BMW of Denver Downtown
Denver, CO
483 Reviews
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Showing 483 reviews
May 12, 2026
Our experience. If you are looking to buy a used vehicle you probably should read this. We purchased a 2016 BMW with 82,536 miles on it , sales person (Anthony S If you are looking to buy a used vehicle you probably should read this. We purchased a 2016 BMW with 82,536 miles on it , sales person (Anthony Salazar). Upon purchased we asked every question possible about the vehicle ( car fax) ( Inspection) we purchased , Including asking more than 5 times about the brakes and rotors since we had just replaced ours on our X4 M we didn't want to have to do it on a vehicle we were purchasing and Anthony told us the car is a Certified Inspected BMW, and they inspect everything , even going as far and getting a print out claiming the brakes and rotors we fine. ( We also have that paper , you be the judge on the pictures) ( This is why we asked for the rotors and parts back when they were done so we could prove our statement). Now understand all this that we are exposing is right after we purchased the car , So we brought the car to there service department and they inspected the brakes and rotors and (Funny)said the rotors and brake pads need replaced . "Front rotors Corroded and deep pitting" Requiring attention , Estimate $1,501.88 ok so really no choice but talked to our advisor and she said she talk to the manager and he said nothing we can do , so i asked her to have him call me . He said he would take off labor cost if we could just pay for the parts, ok sounded like that's all they were willing to do and also thinking well labor is usually way more than parts NOPE. We went to pay and apparently labor wayyy cheaper than parts because it was only a couple hundred dollars off. Oh It gets better , also in our inspection of the brakes they informed us the struts and shocks front and back were toast, Leaking etc, meaning needing to be replaced asap , remember we hadn't even put hardly any miles on it , so total they wanted and extra $5,185.02 to replace those ,( pictures also included) I thought the vehicle was inspected? BMW Certified inspection??, Really starting to wonder about the inspection they do. I mean this is why most people buy used from a dealership vs and individual so they have the feeling of getting a vehicle that isn't busted up or needing more work than what the vehicle is worth . I get its used but i don't believe they didn't see or know these issues if it was inspected. And of course we could have taken it to a shop and had it inspected on a test drive right? Probably not , you aren't even allowed to test drive a car without the sales person with you let alone find a mechanic that has no business and the time to check it out right then and there. Oh and we were only allowed to test drive the vehicle in a circle a few blocks away that's it ( they have there own route you use) . Maybe that should have told us something and we should have walked away but we didn't so we want to make sure when you are buying a used BMW from BMW of Denver you don't get blind sided like we did. More
by Lucky
Employees Worked With
Anthony
December 10, 2025
I had the most incredible experience at BMW of Denver! They treated me like royalty seriously, I was in and out in just 30 minutes! I was a bit terrified of negotiating, on my own, but BMW of Denver took They treated me like royalty seriously, I was in and out in just 30 minutes! I was a bit terrified of negotiating, on my own, but BMW of Denver took great care of me.I LOVE MY BMW Thank you so much Ed Freehart is incredible and runs an amazing team. Mike Demers in sales was so kind and had everything ready to go for me bow and all. Customer for life! More
by heatherwatson
Employees Worked With
Ed Freehart & Mike Demers
October 13, 2025
Excellent sales experience. Mike did a fantastic job working with my needs, negotiating a great deal for me to drive away in my new BMW. Mike did a fantastic job working with my needs, negotiating a great deal for me to drive away in my new BMW. More
by Kristen C
Employees Worked With
Mike
October 10, 2025
Previous interactions with this dealership were less than ideal, but they have a great inventory of vehicles. Glad that I was able to work with Dimitri as he made the experience great! ideal, but they have a great inventory of vehicles. Glad that I was able to work with Dimitri as he made the experience great! More
by eriesthompson
Employees Worked With
Dimitri Skordos
October 05, 2025
This was the most incredible car buying experience we’ve had!!!! Thank you Matthew for making our experience great and the efficiency was superior!! Looking forward to meeting you in person. Linda P had!!!! Thank you Matthew for making our experience great and the efficiency was superior!! Looking forward to meeting you in person. Linda P More
by mpapera
Employees Worked With
Shy and Matthew
September 29, 2025
My experience with Mike at BMW Downtown Denver exceeded my expectations. I love my new car, and I highly recommend this dealership to anyone looking for a premium vehicle and top-notch customer service. Th my expectations. I love my new car, and I highly recommend this dealership to anyone looking for a premium vehicle and top-notch customer service. Thanks Mike for making this such a positive experience! More
by lanzetta720
Employees Worked With
Mike
