BMW of Denver Downtown

My BMW is Gorgeous and Brittany took her time and answered a I love my new car and X5 and the service was excellent all around. Brittany Green spent unhurried time with me and made herself available to me and w I love my new car and X5 and the service was excellent all around. Brittany Green spent unhurried time with me and made herself available to me and will answer any questions I have. This car is complicated so, Brittany was extremely helpful. Anthony (Tony) was very nice and did a good job as did the Finance Manager & Matt the supervisor. I enjoyed the experience of purchasing my new gorgeous BMW X5. More

Above and beyond expectations!!! Over the past 15 years or so I have owned in excess of 20 BMWs. So I know a bit about dealer service and what to expect. Currently I have an X5 and M5 Over the past 15 years or so I have owned in excess of 20 BMWs. So I know a bit about dealer service and what to expect. Currently I have an X5 and M5. Well, on the way home tonight from the airport, a serpentine belt slipped off the pulley on the M5 leading to a loss of power steering and the engine to quickly warm. I pulled over. I live about 70 miles away in Colorado Springs. It's about 6pm. I frantically make some calls and get a tow truck organized - but where to take it? The towing fee home is out of the question. So I get in touch with BMW of Downtown Denver. Thankfully someone answers the phone. They give me directions on where to drop the car off on the lot. Relief! Then I figure how am I going to get home - I asked if they would have a loaner vehicle. They said no, because they were closing up and I wouldn't make it there by then. I asked if there was ANYTHING they could do. I was put on hold - after a coupe of minutes, the lady came back on and said their service director Barbara Marin would probably be there as she works late and if I'm lucky she MAY be able to help. Tow truck comes, we get it loaded, get to the dealership. Barbara comes out - was like having a guardian angel - quickly assesses the situation, gets my car inside the building. Then, asks me what kind of loaner I want - what??? Who asks that. So thoughtful! I'll take a horse and buggy at this stage! She was so accommodating, so nice and so helpful. I got the loaner and got home. I am SO thankful to Barbara for her kindness and willingness to go the extra mile. I've never had this level of service from a dealer, or any business ever for that matter. To help out at close to 8pm on a Monday is just WOW! I can highly recommend Barbara and the team at BMW of Denver downtown! More

Horrible experience! My husband gave me a BMW for Christmas, a sport X3. Neither the sales person or the "genius" (Karl and Brittany) who we spent a total of 4 hours with My husband gave me a BMW for Christmas, a sport X3. Neither the sales person or the "genius" (Karl and Brittany) who we spent a total of 4 hours with ever mentioned that the car had "summer" or "sport" tires. They had every opportunity to share that information. We asked specifically, "how does the car perform in the snow" and the response was "amazing". The first day I drove the car it started to snow, I had no control over braking, the car was sliding all over and I hit a tree. It was terrifying! The BMW dealership did NOTHING to help us. It could have been a horrible accident and they did not care at all. We no longer wanted the car and the GM offered to buy it back from us for $13,000 less than we paid for it! Insulting. AND we would be required to pay for the repairs first! My husband was completely offended with the offer and declined. These people at BMW are unethical! We ended up going to McDonald Audi who were absolutely delightful to work with on every level!! They traded in the BMW for a much better price, took such good care of us and they truly care! I now drive an Audi and I love it! More

Great service I had a wonderful experience here. The sale was low key and non pressuring, Also the help with understanding the car and all of its settings was great I had a wonderful experience here. The sale was low key and non pressuring, Also the help with understanding the car and all of its settings was great. Brittany Green was patient and very knowledgeable. She was easy to talk to and gave me her car for future reference. All around this was a wonderful experience. More

Recent Purchase We had a great experience with the dealership. The salesman, Tyson was very helpful and patient with us and we felt absolutely no pressure from him. We had a great experience with the dealership. The salesman, Tyson was very helpful and patient with us and we felt absolutely no pressure from him. We purchased the vehicle and we were set up with Brittney who was to show us how to work the car. She was wonderful and so patient as well. It had been a long time since we purchased a new vehicle and we are so thankful that she taught us how to work everything. Such a great idea for the dealership to provide that service. More

BMW Experience Spent the last several weeks test driving Mercedes, Cadillac, Audi and BMW vehicles. It was finally time to make a decision and ultimately came down t Spent the last several weeks test driving Mercedes, Cadillac, Audi and BMW vehicles. It was finally time to make a decision and ultimately came down to the finer details of each of the vehicles. The BMW 5 Series provided me more of what I required in a luxury sedan and is what is now parked in my garage. The luxury and feel of the interior, ease of use and appearance of all the driver controls and the ride make it truly the "Ultimate driving Machine". My sales rep Tyson Teeboom and Genius Jake Gordon were very professional and extremely knowledgeable of their products. Although I just parked my first BMW in my garage, I'm already looking forward to my next experience at Murray BMW Downtown Denver. More

Genius tutorial Brittany was awesome with the Genius tutorial of my new 340xi. She was very knowledgeable and spent the time needed to bring us up to speed. Brittany was awesome with the Genius tutorial of my new 340xi. She was very knowledgeable and spent the time needed to bring us up to speed. More

Smooth and simple Brittany was very helpful in showing some of the features that I had not known about and refreshing me on others that I had forgotten about since my l Brittany was very helpful in showing some of the features that I had not known about and refreshing me on others that I had forgotten about since my last BMW. More

Exceptional Car Buying Experience & Genius Training Session My recent car buying experience at Murray BMW of Denver Downtown was incredibly positive from start to finish. Teddy S. made sure that I was complete My recent car buying experience at Murray BMW of Denver Downtown was incredibly positive from start to finish. Teddy S. made sure that I was completely satisfied with my purchase and Donna H. really helped me understand all of the features of the car during the follow-up Genius session. I would definitely recommend them to anyone looking to purchase a BMW! More

Genius Session after purchase We were lucky enough to have Donna H. lead us through our new (certified) vehicle. She was incredibly knowledgeable and in the end not only educated We were lucky enough to have Donna H. lead us through our new (certified) vehicle. She was incredibly knowledgeable and in the end not only educated us as to how our new super cool car could be programmed and tailored to our individual taste but she actually ended up teaching us a few things we didn't even know our current BMW could do! I can not thank her and Denver BMW enough for going above and beyond from the first contact through the sales and financing stages and finally with incredible follow up. More