BMW of Denver Downtown

Post - Sale Customer Care I had some questions about the paperwork of my new car. Called two managers and sent an email to Edward Freehart... none of them bothered to answer a I had some questions about the paperwork of my new car. Called two managers and sent an email to Edward Freehart... none of them bothered to answer a call, much less answer an email... Poor customer care. Rod LaMotte in Sales was excellent so is Melanie Holtz, Genius training. Rod was the only one that answered the phone and helped to answered my questions. Good Sales person! Melanie took time to describe the features of my new car. She is very knowledgeable and patient. I would recommend this dealership to my friends with some caveat about the management. More

excellent experience melanie holtz took as much time as we needed to understand the car and its features. as i walked through the facility more than one person asked if i melanie holtz took as much time as we needed to understand the car and its features. as i walked through the facility more than one person asked if i needed help. parts department took care of my needs. would recommend the dealer to anyone interested in the product or service.forgot to mention modern, new, clean, impressive facility. also i like the way this system corrects my spelling. More

Poor care Brought my car in for service, I have a GPS tracker that not only lets me know where the car is but how fast it went, harsh braking and warns about r Brought my car in for service, I have a GPS tracker that not only lets me know where the car is but how fast it went, harsh braking and warns about rapid accelerations etc. The times that the car was driven it had numerous rapid accelerations in a short distance as well as speeding. They obviously don't drive the customers car with care. More

Caused $3500 in bodywork damages, and $7500 in diminished Va I would never bring my vehicle for service to BMW of Denver Downtown. Caused $3500 in damages to our 650i Convertible when lowering the lift with doo I would never bring my vehicle for service to BMW of Denver Downtown. Caused $3500 in damages to our 650i Convertible when lowering the lift with door open. 14 days at Body shop for repairs, and $7500 in value reduction due to the accident. Not doing anything about it, so forced to take them to court. Worst service experience ever. More

Great Service Rod Nd Melanie we’re great to work with! I highly recommend the dealership and working with both of these reps. There were fantastic and great to wo Rod Nd Melanie we’re great to work with! I highly recommend the dealership and working with both of these reps. There were fantastic and great to work with! More

Luxury Price AND Luxury Service When I was a young driver in the late 70s, I wanted to someday own a BMW. Pinch me because it is hard to believe I do. My husband purchased my 330i f When I was a young driver in the late 70s, I wanted to someday own a BMW. Pinch me because it is hard to believe I do. My husband purchased my 330i for me in mid August and I'm in love! Melanie helped me learn more about my car in a "genius " appointment last week. I have only scratched the surface. I hope to drive her for 10 years+. More

Purchase of 2017 X3 Our experience at BMW of Denver was easy and stress free. The time that we spent with GENIUS was very helpful. Brittany Green was fantastic. She was v Our experience at BMW of Denver was easy and stress free. The time that we spent with GENIUS was very helpful. Brittany Green was fantastic. She was very patient and explained things clearly. She was extremely helpful. Thank you James Nicklay More

Pleasant Experience Bought a new car and the overall experience was very pleasant and the follow up has been great. Very friendly and knowledgable staff that were easy to Bought a new car and the overall experience was very pleasant and the follow up has been great. Very friendly and knowledgable staff that were easy to work with. More

BMW Genius Britany The leasing of my 2017 750 was a great experience. From Matt the New car sales manager to Mark my sales rep to Brittany my Genius. Great seamless t The leasing of my 2017 750 was a great experience. From Matt the New car sales manager to Mark my sales rep to Brittany my Genius. Great seamless team. My best car purchase/ experience by far. Dick More

Great Buying Experience & Service Buying and servicing my new BMW at BMW Downtown Denver is a delight. From John Semmelbeck as our salesperson to Brittany Green who walked me through t Buying and servicing my new BMW at BMW Downtown Denver is a delight. From John Semmelbeck as our salesperson to Brittany Green who walked me through the BMW Encore everyone at the dealership strives to make any experience - purchasing or service - aa enjoyable as possible. I would highly recommend this dealership to anyone considering a new or prwowned BMW. Best sales and service in Denver. More