BMW of Darien

Want to learn your car electronics...Alex is your guy! I thought I was pretty knowledgeable with my new 4 series electronics until I met with Alex. It was time well spent as he coached me to discover many I thought I was pretty knowledgeable with my new 4 series electronics until I met with Alex. It was time well spent as he coached me to discover many features I was not utilizing!! Excellent job Alex....and also received a free gas fill up and car wash....Thank you!! More

Fast, effective, efficient on every level I've had recent experiences with Service, Sales, and Finance recently, and all were excellent. I was able to schedule a timely service, get a loaner I've had recent experiences with Service, Sales, and Finance recently, and all were excellent. I was able to schedule a timely service, get a loaner for the service period, and be in regular contact on the status of my vehicle's repairs. Every communication was timely and crystal clear. When I quickly came into the market for a new car, but couldn't take time during the week to visit the showroom, I was able share what I was looking for, discuss the best options for me, review and ultimately select a potential vehicle, and begin the financial processing completely electronically. The visit to the dealership to pick up my car was quick, pleasant, and friendly. I truly see no need to visit any other dealership for service or sales in the future. More

Absolutely amazing My experience with the BMW dealership of Darien was wonderful. I came in not knowing what to expect but they made my transaction as smooth and painles My experience with the BMW dealership of Darien was wonderful. I came in not knowing what to expect but they made my transaction as smooth and painless as possible. Great job team! More

Excellent customer service!! Trevor Johnson and Anthony Martinez are wonderful. Because of their excellent teamwork, my concerns/predicament were solved. I recommend Trevor 110%., Trevor Johnson and Anthony Martinez are wonderful. Because of their excellent teamwork, my concerns/predicament were solved. I recommend Trevor 110%.,he offered me choices and i was not pressured to give my answer immediately. More

Pre-owned BMW 528xi Purchase Easy, fast, efficient and pleasant! Seb was outstanding. I was on my way to BMW Tenafly, NJ, but he persuaded me to visit them first and that, I w Easy, fast, efficient and pleasant! Seb was outstanding. I was on my way to BMW Tenafly, NJ, but he persuaded me to visit them first and that, I would not be disappointed. So, I turned around at Waterbury and headed to Darien. Though skeptical at first, I was not disappointed and the services provided by him were "outstanding". The process was efficient and most importantly "painless". Well done Seb! QK More

"It doesn't matter" what they do to your vehicle BMW Of Darien Started and drove a vehicle with no engine oil and a loose driveshaft and said "it doesn't matter" that its fine to drive a vehicle with BMW Of Darien Started and drove a vehicle with no engine oil and a loose driveshaft and said "it doesn't matter" that its fine to drive a vehicle with no oil and a loose driveshaft just hanging around. I recently had the bad experience of having my vehicle towed to BMW of Darien after my Driveshaft got loose and damaged the engine oil pan causing all the oil to leak. After informing the service tech what went wrong with the vehicle it took them more than two weeks to decide that BMW of Darien wasn't going to cover the claim since an independent shop had previously work on the vehicle (issue that wasn't even related) but they did quote me $11,000 to repair the damage only to take it back and say it was ONLY going to be $5,500 once I finally got my vehicle back I took a look at the dash cam video. I showed Charles Dimartini the video and he said that the vehicle was pushed and there was no way that BMW for Darien would purposely drive my vehicle with no engine oil and a loose draft shaft. Charles even said he had question personnel separately and they did not recall the vehicle being started or driven. I had get in contact with the General manager to get to the bottom of this. once I spoke to Matt Cosgrove, Matt stated that the vehicle was in fact Started and Driven around the lot but it did not matter. Matt said that he was not responsible for anything that Charles DiMartini said and that it didn't matter that the vehicle was started and driven with no engine oil and loose drive shaft. Matt basically said no damage could come from driving a vehicle with no engine oil and a loose drive shaft and they were not responsible for any damages that might have occur. More

Top notch buying process ! If your looking to buy a car this is a great place to work with . I was referred by a friend to Mike Kesterlian our sales person , Mike is a true gent If your looking to buy a car this is a great place to work with . I was referred by a friend to Mike Kesterlian our sales person , Mike is a true gentlemen , honest and hardworking from start to finish . My car was bring certified it took some time and Mike went out of his way to keep me informed . He worked in my price and kept me in the budget I wanted . When it came to financing Anthony Martinez was amazing and easy to talk to and listened to your budget needs . They were the only dealer to get me approved for a term I wanted , believe I was told it couldn't be done , but Anthony and Darien did it ! You are in good hands working with Mike K and Anthony M , they will treat you fair and be honest from start to Finish . BMW of Darien has a customer for life ! Thank you , Earrol More

Not your Typical Experience with a Car Salesman I am fairly new to Darien BMW but have been satisfied with both their sales and service departments. It may not be the largest in the area but they m I am fairly new to Darien BMW but have been satisfied with both their sales and service departments. It may not be the largest in the area but they make up for it in ability and customer service. I have been very fortunate to purchase vehicles from Robert Kaufman for the past 10 years. He always provides quality service and truly takes time to understand my needs. If you are looking for someone to rush you into a vehicle or call you every day to remind you, then he likely isn't your guy. He understands that it takes time to make a decision but is always there to find all the information you could ask for. He is very knowledgeable on the BMW product line and will bend over backwards to ensure that you are put in the proper vehicle, within your constraints. He is someone who enjoys making the impossible, possible. It is rare to find a car salesman that you can respect as a person and truly feel comfortable with every aspect of the transaction. Robert Kaufman is a pleasure to work with and one of the main reasons that I am so loyal to the BMW brand. More

Wprst Ever Leased brand new 528xi 2013 -sales experience perfect. Sebastian is great. Service is completely worst. Car has serious engine problem and stalls a Leased brand new 528xi 2013 -sales experience perfect. Sebastian is great. Service is completely worst. Car has serious engine problem and stalls all the tome witn 6800 miles. Service Manager called me back after many hours telling me I will need to wait 3 weeks for appointment with loaner. Told him unacceptable ,, he told me too bad. Now I don't know how a $60k car can have such a problem as serious as this, but where there is smoke there is fire. It prompted me to do some digging and did read some serious recalls on edmunds for BMW recent model years and engine bolts becoming loose causing serious engone issues. I suspect the dealer knows and simply because I am middle class and dont have 10 of these cars like every other stepford wife in this town and investment banker husband, he of course does bot want to assist me at all since i wont be paying him a christmas bonus annually. 3 weeks to secure a loaner? Really hiw dumb do a look? for a 60$ k car that wont start and dies for no reason kess a year old? More

Pre-Owned 328i xDrive My wife and I searched the tri-state area for a nice and affordable 4WD vehicle. We came across a great car on the BMW of Darien web-site. Convincin My wife and I searched the tri-state area for a nice and affordable 4WD vehicle. We came across a great car on the BMW of Darien web-site. Convincing ourselves that the first car we looked at could not have been the best deal in the area, we kept searching. Our conclusion was that the deal we found at the BMW of Darien was by far the best around. We went in twice to look at the vehicle. Beverly Clarke was excellent answering all of our questions. She was never pushy and was great to communicate with via e-mail even after hours! Al Ewert was equally great settling on a price and Anthony Martinez made the paper work a synch. The entire team was great. I am confident that we were sold a great car that fit our price range and that we were provided with all the necessary facts to make our decision. More