BMW of Darien

Excellent experience, excellent service This review is far overdue. Tim Haines is excellent. I have dealt with Tim on two acquisitions and a trade-in. In each case I felt completely confide This review is far overdue. Tim Haines is excellent. I have dealt with Tim on two acquisitions and a trade-in. In each case I felt completely confident he worked with me as well as he could to secure a favorable pricing. He's honest, earnest, knowledgeable, professional and very personable. I don't need to shop around with other dealers to trust that I am getting the best value possible. Given the choice, I would only ever work with Tim. As for services ... as I was writing this message I was on the phone with the dealership looking to schedule a service appointment, which they provided the next morning, with a loaner. That cannot be beat. . More

Excellent Experience Another excellent experience at BMW Darien. We worked with Mike Kesterlian and Alex Posada. Both were extremely pleasant, knowledgable and helpful. Another excellent experience at BMW Darien. We worked with Mike Kesterlian and Alex Posada. Both were extremely pleasant, knowledgable and helpful. This is my third lease through this dealership and I would highly recommend it. Best customer service I've ever had at a car dealership. More

A complete customer service experience We just leased a new BMW from Darien and loved the experience. Don is a fantastic and thorough sales person. He made every step easy and understanda We just leased a new BMW from Darien and loved the experience. Don is a fantastic and thorough sales person. He made every step easy and understandable. During our Q&A session (two weeks after we received the car), we noted a problem with the window mechanism. Very quickly, the team of Alex and Josh had our car checked in and a loaner car arranged. We are very impressed with the complete customer service experience and would recommend the dealership. More

Thank You I am writing this review on behalf of Barbara Reiniger [Motoring Advisor MINI of Fairfield County] and Alex Posada from [BMW of Darien]. Barbara was e I am writing this review on behalf of Barbara Reiniger [Motoring Advisor MINI of Fairfield County] and Alex Posada from [BMW of Darien]. Barbara was exceptional in all aspects of her service. She’s 100% the reason that I recently purchased my 2011 BMW 328XI at Mini. She got the car for me, did all of the paperwork, helped me get insurance, got me to the finance people, took me through the ins and outs of the actual automobile, and more. She even personally dropped the license plates off at my house. Barbara was extremely patient with me & extremely helpful when I had a million questions. When I could NOT activate the universal garage door opener, despite following all of the steps in the manual verbatim, Barbara referred me to Alex Posada. Alex agreed to come over to my house, sat in the car with me and he got the garage door opener working [which was huge]. Alex also gave me all sorts of useful tips about the car’s many features. The only other car I’ve ever owned is a 1986 VW. So, you can imagine how clueless I was in this loaded 2011 BMW. Alex was a tremendous help and I appreciate him taking the time out of his crazy schedule to come to my home. And I have Barbara to thank for connecting me to Alex. Both of these fine people should be commended for their service! Regards, Jim Balbirer 1146 Oenoke Ridge Road, New Canaan, CT 06840 More

Totally Happy The BMW Darien dealership is A+ from start to finish, meaning from shopping and purchasing our car, to service and care until the next one. We've own The BMW Darien dealership is A+ from start to finish, meaning from shopping and purchasing our car, to service and care until the next one. We've owned BMW's for years, and love the cars (we left BMW Greenwich when they split off service and put it in PortChester). We just got another BMW 5 GT, my wife's second one. Barbara Monick has been helping us for years. It's all good. More

An Amazing Experience Leasing Our First Car What an enjoyable and professional experience. My wife and I were looking to lease our first car together. We visited a couple of dealerships and nowh What an enjoyable and professional experience. My wife and I were looking to lease our first car together. We visited a couple of dealerships and nowhere came close to the experience we had with Bobby and the team. Unlike other dealerships, we felt like Bobby was being honest, transparent and fair from the start. He had a job to do of course but he came across as authentically interested in, and caring about, what was a best for us. When we came back to pick up the car, Anthony was similarly outgoing, thoughtful to what was best for us, and great to work with. We are so happy with our decision, excited for our great car, and looking forward to working with the team over the coming three years. More

Mike K. knows his stuff Mike K. really knows his stuff. He makes good recommendations. He knows the technical aspects of the cars and how best to spec. and order them. He's g Mike K. really knows his stuff. He makes good recommendations. He knows the technical aspects of the cars and how best to spec. and order them. He's great at following up and following through. His pricing is very fair. He's always reachable. We've bought 4 cars from him: 2 535xi's and 2 Z4's and they've all been very pleasant purchasing experiences. Harvey Weber More

Great after purchase experience . BMW Genius Alex Posada guided me through the many features of the I Drive to help me get more from the car than I knew was possible. . BMW Genius Alex Posada guided me through the many features of the I Drive to help me get more from the car than I knew was possible. More

Very good experience Working with Bobby and Alex was very pleasant. The car we were interested in from the online inventory (a 128i convertible) turned out to be not avai Working with Bobby and Alex was very pleasant. The car we were interested in from the online inventory (a 128i convertible) turned out to be not available, but Bobby found us a new CPO car that was just coming in to the program and much nicer than the original we'd been thinking about, and offered it to us for a good price. He was very easy to deal with and accommodating. When the car arrived about a week later, we test drove with Alex and he showed us all the features of the car - he was very knowledgeable and got everything setup. We saw him again a couple weeks later and he again answered our few remaining questions very professionally. If there was a negative, it's only that the dealership was very busy on the days we were there and we had to wait around a bit. But overall, a very positive experience. More

Found a classic! We were "just looking" at preowned vehicles, and I asked for a non salesman salesman. We got just that...very knowledgeable, very helpful, no pressur We were "just looking" at preowned vehicles, and I asked for a non salesman salesman. We got just that...very knowledgeable, very helpful, no pressure! Thanks Steve More