BMW of Darien

Engine Malfunction after my X5 serviced at BMW Darien I had oil service and spark plug replacement of my X5 at BMW Darien. Shortly after I drove out, my vehicle lost most of power on highway. And because I had oil service and spark plug replacement of my X5 at BMW Darien. Shortly after I drove out, my vehicle lost most of power on highway. And because it was uphill, the speed suddenly dropped from 60 to below 30. This message "Engine malfunction! Reduced power" came up. I was lucky enough to not get run over by a tractor trailer and to slowly drive home. I've never had this problem on my X5 before. Apparently their mechanic did something seriously wrong with the engine (probably replaced with bad spark plugs?). I know it was the day before thanksgiving, but how can you take the safety of your customers so lightly? I'm able to replicate this issue by hitting gas a bit harder. So they could have found it if they ever tested the engine. More

Refreshing The whole experience was simply and easy. Like dealing with a good friend. Honest and old fashion customer service, something most dealerships sadly The whole experience was simply and easy. Like dealing with a good friend. Honest and old fashion customer service, something most dealerships sadly lack. Every person I dealt with was extremly nice. Trevor was respectful of my time and made the whole process an absolute pleasure. More

Refused to work with my insurance company I have an extended warranty from a major insurer on my car and came to them to repair a severe oil leak. It was my first time at Darien BMW and WILL B I have an extended warranty from a major insurer on my car and came to them to repair a severe oil leak. It was my first time at Darien BMW and WILL BE MY LAST TIME COMING HERE. I always had my car serviced at Port Chester BMW or Westchester BMW and never had issues with my extended warranty paying for repairs. The service advisor at Darien BMW refused to work with my insurance company because he was saying that they weren't willing to pay his prices and he won't fix my car for the price they are willing to pay. The insurance company said they will not pay over the mechanics guide that they use to estimate repair cost. The dealership and my insurance company were at an impasse so the dealer said I need to pickup my car because there is nothing they can do. Since the car wasn't driveable I asked if it could be towed for FREE to my regular dealership but BMW of Darien refused. I contacted my insurance and they offered to pay towing to my regular dealership and got my car towed to BMW of Greenwich/Port Chester because the car wasn't driveable. Port Chester BMW repaired the car in a few days and worked with my extended warranty as they usually do to pay for the repair. It was a great experience at Port Chester BMW but I can't say any kind words about BMW of Darien. This whole repair was such a royal headache and stressful experience for me that I would never come back to BMW of Darien again. I would have perhaps tolerated this kind of a hassle from a mainstream brand but not from a luxury brand like BMW. More

Great experience Trevor Johnson did an outstanding job helping us through the purchase process. He was very professional, calm and trustworthy. We enjoyed the experien Trevor Johnson did an outstanding job helping us through the purchase process. He was very professional, calm and trustworthy. We enjoyed the experience and would recommend him to anyone looking to buy a BMW. More

Highly Professional Beverly Clarke is polished and professional. She worked to understand & address my vehicle needs, making sure that all my questions were properly add Beverly Clarke is polished and professional. She worked to understand & address my vehicle needs, making sure that all my questions were properly addressed. She even stood outside with me holding paint samples, so that I could envision how the car would look. I looked long and hard at Audi (not going to wait months to have the car I wanted built) and Mercedes (ultra rude salesman). I ordered my X5 exactly as I wanted it & it was delivered in 3 weeks!! I'm convinced that I purchased the best car (at a very good price) from a dealership that treated me with respect. I'll be back to see Beverly for my next car! More

Excellent and Superb My client advisor, Yussef Warde, was both professional and efficient. His knowledge of the BMW and his technological expertise are amazing! I find bu My client advisor, Yussef Warde, was both professional and efficient. His knowledge of the BMW and his technological expertise are amazing! I find buying or leasing new cars to be overwhelming --- Mr. Warde made this a smooth and anxiety free experience for me. I will definitely buy/lease my next car using him as my advisor. More

great experience when i decided to purchase our new car, i was recommended by a good friend to go and see don doria at bmw of darien and i'm glad we did. even though t when i decided to purchase our new car, i was recommended by a good friend to go and see don doria at bmw of darien and i'm glad we did. even though this was the first time my husband and i had met him, we immediately felt like we knew don for longer because he was so personable and friendly! don took the time to answer all our questions before purchase. i appreciated that i never felt pressured/intimidated to buy which i have felt from other dealerships. even after the purchase, don would respond right away with a phone and an email. when the car finally came in, don took the time to explain all the details of the car. when going through the paperwork, we worked with anthony martinez. who knew you could laugh so much when purchasing a car! a truly pleasant experience! overall we had a great buying experience at bmw of darien and look forward to making another purchase here in the future. i would definitely recommend bmw of darien! More

Best dealership! Beverly Clarke helped me lease two cars in the past couple of years. She is so kind hearted and fought hard for the best deal. My family and I could n Beverly Clarke helped me lease two cars in the past couple of years. She is so kind hearted and fought hard for the best deal. My family and I could not have asked for a better person & dealership. If you want the best deal with smooth service, call Darien and ask for Beverly! More

Best dealer Grate service, this is my 5 BMW X5 I purchase at this location, great people, I'm dealing whit them for 6 years and always got the best deals. Grate service, this is my 5 BMW X5 I purchase at this location, great people, I'm dealing whit them for 6 years and always got the best deals. More

Pleasant Experience From the minute that I walked in the door at the dealership, I was greeted by several and asked if I could be helped. My sales person, Claus Hattasch From the minute that I walked in the door at the dealership, I was greeted by several and asked if I could be helped. My sales person, Claus Hattasch listened to me and made great suggestions as I was considering different models and options. When I picked up the car, Claus spent lots of time going over the car with me and explaining how the car options work. The financial transaction was easy, the paper work was organized, explained and completed in a short amount of time. I would be happy to send friends to this dealership! More