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BMW of Darien
Darien, CT
2,013 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,013 reviews
May 31, 2017
Repair /Service I brought my 340xi into BMW of Darien for have front end checked after encountering a pothole on the highway (I am glad I purchased tire/wheel insuran I brought my 340xi into BMW of Darien for have front end checked after encountering a pothole on the highway (I am glad I purchased tire/wheel insurance upon lease origination). My advisor was thorough and professional. Pete called me mid-day with an update and any decisions to be made. The vehicle was ready by the end of the day, including having performed routine maintenance as well. This is a well run dealership that I would highly recommend! More
by Rickl138
Employees Worked With
Peter Nalbantian
May 26, 2017
Service visit My car was acting weird and I dropped it off for a check up . The place is great. Excellent customer service. Everybody was very nice and it was fixed My car was acting weird and I dropped it off for a check up . The place is great. Excellent customer service. Everybody was very nice and it was fixed it the next day. More
by Bmw3
Employees Worked With
Frank Ciardullo
May 22, 2017
Yet another great car buying experience! If being a return client is the measure of success, BMW of Darien is the Gold standard. I've been a client of Barbara Monick for over 15 years. She is If being a return client is the measure of success, BMW of Darien is the Gold standard. I've been a client of Barbara Monick for over 15 years. She is wonderful person, and the consummate professional. She's honest, and trustworthy and a straight shooter. I've recommended friends to her, and they all just love her. Anthony Martinez is another shining star at BMW of Darien. His personality and the knowledge he shares during the process is invaluable. I highly recommend BMW of Darien, you can rest assured your car buying experience will be flawless. More
by MJ
May 08, 2017
Finally my vehicle is fixed!!! Anthony Fiscitti was far superior than any other service advisor I have met anywhere else. He was very interested in my vehicles service history which Anthony Fiscitti was far superior than any other service advisor I have met anywhere else. He was very interested in my vehicles service history which sets him apart from others. He was very knowledgable and tenacious as well. He resolved my vehicles problem within days when I had been to the Greenwich/Port Chester service station at least six times for the same problem. His patience and professionalism are to be commended. Thank you Anthony!!!!! More
by Piera117
Employees Worked With
Anthony Fiscitti
April 25, 2017
Trevor Johnson did a great job he was always available to answer our question and his knowledge of the BMW car was out standing. Would recommend him to any one. did a great job he was always available to answer our question and his knowledge of the BMW car was out standing. Would recommend him to any one. More
by James Brockwell
Employees Worked With
Trevor Johnson
April 15, 2017
Good experience minus any sales pressure We walked into the dealership to check the showroom model of 7 Series. Vehicle was made available from service area and claus let us test drive right We walked into the dealership to check the showroom model of 7 Series. Vehicle was made available from service area and claus let us test drive right away. He was knowledgeable about the advanced features ( autonomous , adaptive cruise etc ). After the test drive there was zero pressure, or no heavy sales techniques or make us wait etc. when the kind of vehicle specs we didnt find, he offered to fetch or order. But we needed some time. Over all a great experience More
by NarenBImmer
Employees Worked With
Claus Hattasch
February 28, 2017
Excellent service Excellent service.entire staff that assisted me very helpful and knowledgeable. Pleasure to do business with this dealership. As good as when the l Excellent service.entire staff that assisted me very helpful and knowledgeable. Pleasure to do business with this dealership. As good as when the late Felix Collarín was alive. More
by Frank Valero
Employees Worked With
Other Employees :
Angel Fuentes, Ernest Orozco
February 18, 2017
You'll enjoy your car if you buy elsehwere Please see my previous reviews, all negative, about this dealer. My car was held in their storage pending registration, it was there Since October, Pi Please see my previous reviews, all negative, about this dealer. My car was held in their storage pending registration, it was there Since October, Picked up around the end of January. I was given the impression that storage for an extended length of time would not be a problem. However, they soon reversed that and began harassing me over it as well as negative reviews made of them prior. This dealer will say one thing and do another, also turn the situation around on the customer. I was in turn charged 1800 in storage fees when there was no signed contract as to how much would be charged and how many days. Upon picking up my vehicle the USB phone charger I left in it is missing, I assumed it was lost so as to not accuse anyone of stealing. I emailed my sales rep, Trevor Johnson, when I discovered it and received no reply. Paula Callari, dealer principal, emailed me saying car should not have been in storage for so long, even as secure as it was and to enjoy my car... She brushed it off and refused to reimburse for my STOLEN USB charger. The reason it was in storage for so long, which she is well aware, is it could not be registered due to past due property taxes owed...I'd enjoy my car if I bought it from another dealer, this place is a nightmare, one issue after another and they turn it around on the customer. Complaints are on file with DMV, BBB (Better Business Bureau) Connecticut Attorney General's Office. Dont leave your car at this place for any period of time, unless you like being charged crazy storage fees and items stolen. You'll enjoy your car more if you buy from another dealer. More
by koartist77
Employees Worked With
Other Employees :
Paula Callari, Trevor Johnson, Matt Cosgrove
February 02, 2017
Sales Excellent service, kniwledge, courteous, and concern for my satisfaction Yusef Ward put my interests and concerns st the forefront Spent several vi Excellent service, kniwledge, courteous, and concern for my satisfaction Yusef Ward put my interests and concerns st the forefront Spent several visits with him regarding my purchase I was not rushed to make a decision. All my questions were answered in a polite and well informed manner. More
by Barbara M
January 08, 2017
They went the extra mile for me I dropped my car off early, well before my scheduled appointment and they did everything they could finisher the service early. Peter, my service mana I dropped my car off early, well before my scheduled appointment and they did everything they could finisher the service early. Peter, my service manager was great. He kept me up to date via text the whole time. Great experience. More
by JimBobber
Employees Worked With
Peter Nalbantian
