BMW of Darien

Great, fast and fair price This was my first time at this location for service. I was greeted from the door with a big welcome. Staffs were attentive to my needs and Peter was e This was my first time at this location for service. I was greeted from the door with a big welcome. Staffs were attentive to my needs and Peter was excellent. Thank you for everything. See you on my next service. More

great service at a fair price I brought my 2009 328xi in for 2 factory recalls and an oil change. During the repair process they also discovered a cracked seal valve (which was sti I brought my 2009 328xi in for 2 factory recalls and an oil change. During the repair process they also discovered a cracked seal valve (which was still covered under warranty) and a 2 rear shocks that needed attention. My service coordiator, Anthony Fischetti, clearly explained my options and was very helpful thoughout the process. More

A great experience at BMW Darien Have a natural distrust of car dealers. I don't enjoy their slick attitudes and always feel I am being taken advantage of. That is until I met Joe a Have a natural distrust of car dealers. I don't enjoy their slick attitudes and always feel I am being taken advantage of. That is until I met Joe at BMW Darien. He has restored my faith in car dealers. I could not have been more happy with his attention to details and the way in which he handled me. I can honestly say that its the first time I have had such pleasant experience when purchasing or leasing a car More

Great cars - terrible salespeople and dealership This dealership sells great cars. Their sales people are nice, but you may end up paying more than you bargain for. There were a bunch of extra fees t This dealership sells great cars. Their sales people are nice, but you may end up paying more than you bargain for. There were a bunch of extra fees that I ended up being stuck with. Also there was a lot of incompetence in the office. Many things were done strangely. I had to speak with a manager, and he was a very rude fellow. The entire process felt very aggressive and I felt like everyone including the manager was against me More

Simple, fast, fair and pleasant Those four words in the title are the only ingredients I look for in a car dealership, and BMW of Darien provides them in spades! I am not from Conne Those four words in the title are the only ingredients I look for in a car dealership, and BMW of Darien provides them in spades! I am not from Connecticut, so they took detailed pictures of the car I was considering, and went out of their way to make sure that when I arrive after a long trip, my expectations were met with the car I'd hoped for! Above and beyond, and Yussef is one of the few BMW salespeople who knows as much at BMWs as just about anyone (including me). More

Excellent experience Great experience with this dealership. I just bought a pre owned off lease 2015 X3 yesterday. Kudos to my sales associate Beverly Clarke for keeping t Great experience with this dealership. I just bought a pre owned off lease 2015 X3 yesterday. Kudos to my sales associate Beverly Clarke for keeping the process simple and customer centric. I am impressed. Try this dealership if you are in the Fairfield county and looking for a BMW. More

Negative Experience I took to the internet since the experience with this dealership was such a bad one. With the exception of Anthony in finance, the rest of the peo I took to the internet since the experience with this dealership was such a bad one. With the exception of Anthony in finance, the rest of the people I worked with were unprofessional and disrespectful. Anthony was a gentleman. More

Class Act Experience If you ever want to be treated the way YOU want to be treated, BMW of Darien is the place for you! Frank, my Service Consultant, Vince Robustello, the If you ever want to be treated the way YOU want to be treated, BMW of Darien is the place for you! Frank, my Service Consultant, Vince Robustello, the Service Director are the most knowledgeable Advisors I have ever worked with. The leadership of Mr. Matt Cosgrove, their General Manager exemplifies the entire atmosphere of the store! Expect nothing but true professionalism if you ever have to do business with this hand picked team of professionals. Fred S. Milford, Ct. More

60.00 oil change I took my 08 bmw here for an oil change and the service dept tried to convince me i needed new brakes, I knew my car had just had them done at my own I took my 08 bmw here for an oil change and the service dept tried to convince me i needed new brakes, I knew my car had just had them done at my own certified bmw mechanic, when the dash light came on the dealer refused to reset it, he told me he could not, he told me to do it myself and read my manual,so, i took it back to my mechanic and behold my brake sensor was clearly tampered with and that it what caused the indicator light to come on! soo for a 60.00 oil change which i had a coupon it was more of a headache than anything, i have spent a few thousand dollars at this dealership on different things for my car but after this I will NEVER return. I reached out to BMW corporate and surprisingly they were not shocked to hear my complaint about this place. they asked me to send the tampered part to them and they would investigate. I guess this place needs money badly since a former employee was arrested for embezzlement so maybe they think customers should pay!!! not me!never ever again!!! More

Well worth the trip! The service manager, Vince Robustello, is really exceptional! So much so, that I travel from Chappaqua NY to Darien for service! The entire dealersh The service manager, Vince Robustello, is really exceptional! So much so, that I travel from Chappaqua NY to Darien for service! The entire dealership is responsive, polite and accommodating! My service advisor, Anthony was also wonderful. He took the time to explain everything and make certain that I was satisfied Compliments to Darien BMW!! More