BMW of Darien

Very good experience This was my first car purchase in almost 18 years. Jim made the process very easy. He found the perfect car for me and facilitated the process seam This was my first car purchase in almost 18 years. Jim made the process very easy. He found the perfect car for me and facilitated the process seamlessly. I still call on Jim for assistance and he has been very responsive. I noticed a small chip in the paint the day after my delivery and called Jim. He arranged the repair without issue! All the staff is cordial and helpful. I live in New York, just over 20 miles from Darien and although I have a dealership right down the street from me, I will continue to utilize BMW of Darien for future service. More

Great Customer Service I had the pleasure to meet few people at this dealer. Jim Scheckter was the salesperson that helped to get my vehicle. I appreciate his help by gett I had the pleasure to meet few people at this dealer. Jim Scheckter was the salesperson that helped to get my vehicle. I appreciate his help by getting my vehicle before the due date he promises me. After I got my car they followed up and keep helping me with anything I need and making sure that I was satisfied and the vehicle was working perfectly fine for me. I definitely recommend this dealer and their employees. More

Excellent Jim Scheckter was excellent in helping us choose our new lease car. He is very knowledgeable and patient. And, very service oriented and friendly. I w Jim Scheckter was excellent in helping us choose our new lease car. He is very knowledgeable and patient. And, very service oriented and friendly. I would absolutely refer him to others. More

Excellent I purchased a used vehicle from BMW Darien with Jim's help. He was extremely knowledgeable and well informed about the vehicle and very focused on en I purchased a used vehicle from BMW Darien with Jim's help. He was extremely knowledgeable and well informed about the vehicle and very focused on ensuring that I was comfortable with the process. I would recommend him based not only on his knowledge his commitment to client satisfaction. More

Always a satisfied customer All the personnel at BMW of Darien are so friendly and helpful and really go out of their way to see that I am satisfied with the service. Barbara M All the personnel at BMW of Darien are so friendly and helpful and really go out of their way to see that I am satisfied with the service. Barbara Monick is very knowledgeable about the BMW products and I can always rely on her good judgement when ordering a new car. I feel very good and comfortable whenever dealing with Barbara. Peter Nalbantian always treats me like a king and goes above and beyond to take care of me and keeps me informed on what is done and the status of things when the car is there for service. What a team! More

Great service thanks to Vince! Had a pungent smell in my car so I called BMW Darien who got me in right away. From scheduling to service they were very accommodating. I dealt with V Had a pungent smell in my car so I called BMW Darien who got me in right away. From scheduling to service they were very accommodating. I dealt with Vince Robustello who kept me updated on my car and was able to resolve the issue very promptly. Will definitely return and strongly recommend. More

Very good experience Leased an X3 and turned in my wife's prior leased X3. Very pleasant as far as these things go. Another dealership had told us, repeatedly, that my the Leased an X3 and turned in my wife's prior leased X3. Very pleasant as far as these things go. Another dealership had told us, repeatedly, that my the bar system for our ski box would not fit on the new BMW. That was proven wrong at Darien within minutes saving me that annoyance of yet another set of bars for our Thule Box. Overall Tim and his colleagues made the experience as pleasant and hassle free as possible. More

Run for the Hills! Where to begin... Rude interaction, "customer is always wrong" approach and constant nickel and dime mentality makes for a terrible customer experi Where to begin... Rude interaction, "customer is always wrong" approach and constant nickel and dime mentality makes for a terrible customer experience. BMW FS is also amongst the worst companies on the planet - folks at BMW Darien put their head in the sand and act as though they have no ability to protect the customer from BMW FS' unfair and borderline illegal practices. Shameful and a surefire way to create customer disloyalty. Simply put, after being a longtime customer, will never buy or lease another BMW. Can get an equivalent car without all of the pain and frustration of dealing with these folks and the finance company (though BMW is too aloof to realize that!). Against my better judgment, won't identify individual people in this review but, with very few exceptions, experience has been uniformly disappointing and employees to a person seem to have very little concern for the customer. I recently bought a vehicle from a competitor dealership and the experience was night and day different. Learned my lesson the hard way. More

Great leasing experience with Beverly This is the second time I lease a vehicle from BMW of Darien, each time the experience was flawless from the negotiating phase where Beverly really wo This is the second time I lease a vehicle from BMW of Darien, each time the experience was flawless from the negotiating phase where Beverly really worked with me on understanding my needs and trying to come up with creative solutions to the pickup experience which is always painless. I know I will be coming back in 3 years for my next vehicle. More

Great Service I was very pleased with their attention to the customer and their attempt to make the customer happy. they were very helpful through the whole proces I was very pleased with their attention to the customer and their attempt to make the customer happy. they were very helpful through the whole process so now I will be looking forward to get the same attention in their service department, when times come. Thanks for a great experience and a beautiful car More