BMW of Crystal Lake

The deal went extremely smooth. Heather and Julian took care of use very well, and the finances worked out perfectly. I highly recommend this dealer. care of use very well, and the finances worked out perfectly. I highly recommend this dealer. More

I purchased a used BMW that I found online, I was pleasantly surprised when I went into the dealership, everyone was very kind and fair and I was able to complete the transaction efficiently. I’m ver pleasantly surprised when I went into the dealership, everyone was very kind and fair and I was able to complete the transaction efficiently. I’m very happy with my purchase and my experience. More

Great experience working with the BMW team with Michelle, Dan, Heather, and Rich. I found my dream car at a good price. Thanks, I will be sending my friends here. Dan, Heather, and Rich. I found my dream car at a good price. Thanks, I will be sending my friends here. More

Julian was very welcoming and so helpful. He made the process of buying a car so easy and smooth. He was very patient and took the time to walk the whole parking lot to find the right car for me. process of buying a car so easy and smooth. He was very patient and took the time to walk the whole parking lot to find the right car for me. More

All good. Very attentive and knowledgeable. They know the product and were helpful and made the experience uneventful. I’ll definitely be back as a customer. product and were helpful and made the experience uneventful. I’ll definitely be back as a customer. More

I recently picked up a 2020 BMW X5 M and had a fantastic experience with the team at BMW Crystal Lake. They were very knowledgeable about the models and had a friendly no pressure sales environment. The buy experience with the team at BMW Crystal Lake. They were very knowledgeable about the models and had a friendly no pressure sales environment. The buying process was very simple, fast and professional. Specially, I had a great buying experience with Heather Lublink and will be buying more cars from her in the future. I will definitely be recommending This dealership to my friends and colleagues as well! More

Bought a brand new 2020 m550i. Sales representative was great to work with. From that point on all down hill. Still have no idea how to use my brand new car. No one has reached out. My wife bought a genesi great to work with. From that point on all down hill. Still have no idea how to use my brand new car. No one has reached out. My wife bought a genesis g70 and had much better service. The day after I signed the paperwork I was asked for more money or increase payments because of a rebate that was put on. Pretty disappointed for buying a $85k car. More

Great customer service in a very unusual time! I have been in sales, marketing and customer service for over 40 years. I also tend to be more "difficult" type of buyer. The very down to earth, pati I have been in sales, marketing and customer service for over 40 years. I also tend to be more "difficult" type of buyer. The very down to earth, patient and personal service that Michelle & her team provided me throughout my sales experience is very rare even in "normal" times. Michelle was very knowledgeable about my 5 Series and answered all of my questions / concerns. My follow-ups with Michelle & her team were responded to quickly and resolved. Kudos to all! Mike G. More

Excellent overall experience! Michelle was a pleasure to work with as she was very helpful and knowledgeable about BMW. She was not pushy and I felt she had our best interest in mind for our newly expectin work with as she was very helpful and knowledgeable about BMW. She was not pushy and I felt she had our best interest in mind for our newly expecting family. I highly recommend working with this team! More

Amazing personable service. Bought my 3rd BMW from this dealership. Michelle was amazing to work with. Very detail oriented and answered all of my questions. dealership. Michelle was amazing to work with. Very detail oriented and answered all of my questions. More