BMW of Crystal Lake
Crystal Lake, IL
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341 Reviews of BMW of Crystal Lake
This was the worst experience I have ever had at a car dealership. I went in to look at a used car. Was greeted by the sales person who was very nice. I test drove the car and decided to get a quote on dealership. I went in to look at a used car. Was greeted by the sales person who was very nice. I test drove the car and decided to get a quote on the car and to have my trade appraised. I was given the figures and proceeded to do the standard back and forth negotiation drill to see if we could reach what I thought was a reasonable deal. Eventually they got close to what I was looking for. However, I had done my homework and knew there were three other dealerships with the exact same car (color, mileage, etc.) nearby that I wanted to look at first before I committed to anything. I was up front with the sales guy (who was very nice to deal with) and told him there were a few more cars I wanted to go see but, if he had the best deal and best car at the end of the day, that I would be back. He proceeded to tell me that his manager, Don, wanted to come out and meet me before I left and I said that would be fine. So he came out, shook my hand, sat down and said "I thought we had a deal". I told him he was close, but he wasn't there yet. Then he asked me what he could do that would make me walk out of there with the car. So half jokingly I told him I could use another $1,000 knowing plain well that I would never get it, but that I would have certainly bought the car right then if they could do it (as a side note, I was only looking for $250 and I would have bought the car right then). That when it got ugly. <br><br>The manager stood up, took the sheet of paper that we had been negotiating on, crumpled it up and threw it on the floor. The he proceeded to tell me to "get the hell out of the dealership". I couldn't believe it. I had never been treated so rudely in my entire life. And it was the poor sales guy's first day on the job at this dealership. He looked horrified. If you are a knowledgable buyer and do your homework to get a good deal, don't go here unless you want to be insulted and tossed out on your A**! More


