BMW of Crystal Lake

The only thing better than Irv Robinson is my brand new X6! I love my car and truly want to thank you for making this purchase so enjoyable. I've bought from another BMW dealership (Bill Jacobs) in the past, an I love my car and truly want to thank you for making this purchase so enjoyable. I've bought from another BMW dealership (Bill Jacobs) in the past, and the utter incompetence of the sales person and finance gal sucked all of fun out of the experience. I left feeling duped and it left a bad taste in my mouth. Worst part is that it cast a dark shadow on BMW for a long time. Irv's knowledge of the cars, all things BMW, great stories and easy to negotiate nature really matters and meant the world of difference between your dealership and everyone else out there. - Adnan D. More

Best Sales Person I have dealt with The whole experience was great, as this was my first BMW. I actually saved money on options I thought I wanted, But Irv Robinson explained what they a The whole experience was great, as this was my first BMW. I actually saved money on options I thought I wanted, But Irv Robinson explained what they actually were and decided not to include the in the options package. Overall it was a GREAT experience. One little complaint is that they didn't fill the gas tank. I got a warning that I only could travel 25 miles before empty. More

It was a long and no so pleasant experience We bought a 2010 BMW 535ix from this dealer. The day we went in it took a lengthy time to get process of buying done and left in our new car like at 9 We bought a 2010 BMW 535ix from this dealer. The day we went in it took a lengthy time to get process of buying done and left in our new car like at 9 pm that night. They called us back a day later saying we had to go back and resign the contract because they couldn't get us approved with the original terms he said that my payments would be higher now. Went in and sure enough payment and interest was higher. I signed new contract at this point I was very displeased because they changed the contact terms they originally agreed to. I signed the contract in good faith although I could of backed out at the time since they broke original contract. I'm still puzzled as to why they let me drive car home if they still hadn't gotten financing approved for me. To make matters worst the car was making a loud noise so I mentioned that to them and they checked it and blower motor was going out. Luckily I purchased warranty which covered it and they did say they would cover the $100 dollars deductible. They ordered the part and I was to take it back to get fixed. A couple days later my luck I was driving my car still making the noise when the heater is on from the blower motor going out and that's not all it started shaking to point where I had to pull aside and turn engine off. I called them and took car in same day they checked it and said coils where bad and the spark plugs went out do to this too. My warranty covered the coils but not the spark plugs. I called and spoke to one of the managers and I told him a had a bad experience overall that I hadn't even driven my car for a week straight without having an issue with it. I had visited their facility at least four times. So he said he would take care of the warranty deductible ,that the warranty covered coils but I would have to pay for spark plugs which weren't converted by warranty which is going to cost me $140. I purchased the car about three weeks ago it's in their shop now it's been there about a week, I'm driving a loaner van for now, it's getting the motor blower, coils, and spark plugs fixed. The manager said that this kind of stuff can happen to any car once driven out of the parking lot which didn't give me much confidence in the cars they are selling :(. I really like my car I just wish I would have had a better overall experience. The employees that work there for the most part are friendly, but wish they would check their cars better before reselling them. Our seller did try lying to us about our car being smoke free when we asked him that the car smelled like smoke. And we spotted a cigarette burn in back area. If he didn't know or wasn't sure all he had to say is that. I have to say every time I had to speak to them they haven't been rude to me or anything. More

Fix or Trade-in Had my X5in the shop for an issue that turned into a major problem. So I had to decide to fix or was it time for a newer model... Ken in Service and Had my X5in the shop for an issue that turned into a major problem. So I had to decide to fix or was it time for a newer model... Ken in Service and Eric in Sales were patient while I weighed my options. I decided to move forward with a new X5. I'm pretty picky about my cars and Eric found a great one! I recommend Anderson BMW Sales & Service - great team! JAJ More

Irv Robinson - Thumbs Up ! We have probably purchased over a dozen new cars over the last 25 years and this was one of the few transactions I would rate 5 stars. Irv Robinson We have probably purchased over a dozen new cars over the last 25 years and this was one of the few transactions I would rate 5 stars. Irv Robinson knows the BMW product line well and is willing to spend whatever time it takes to help you select the car and equipment that suits you the best. With that type of service & aggressive pricing - Don't waste your time, call Irv. More

2015 328i Drive Lease We had an unexpected transmission failure from our previous car. Our service guy Derek ended up referring us to Eric Pedersen who was super helpful i We had an unexpected transmission failure from our previous car. Our service guy Derek ended up referring us to Eric Pedersen who was super helpful in assisting us with finding the best lease for a 2015 328xi. Eric was very understanding of our situation and really worked with us to give us the best deal for a new lease, which was a completely new experience for us. More

Bmw of crystal lake was awesome sauce! Eric was on the ball from the start to finish. Very professional and excellent buying experience. If you think the city is the only place to look th Eric was on the ball from the start to finish. Very professional and excellent buying experience. If you think the city is the only place to look than you should give crystsl lake BMW a try. More

We went to fifteen dealers...we should have come here First! We searched for about 3 weeks to locate a car and dealership in which we felt confident in the salesperson, product, and price. A couple days before We searched for about 3 weeks to locate a car and dealership in which we felt confident in the salesperson, product, and price. A couple days before Thanksgiving and we are thankful we met Eric Perdersen at BMW of Crystal Lake. Absolutely no pressure and everyone was very welcoming. Eric provided fantastic service and went way above the normal as we test drove numerous models in the middle of a nice snowfall without complaint. I can't comment yet on the Service Department, but I can't imagine it being any less than excellent as seems to be the environment of the entire dealership. Thanks again, Rick and Ellyn Knox More

Re-Lease made easy We had a most pleasurable experience when dealing with Eric Pederson for our lease trade in. It was our first time dealing with BMW of Crystal Lake an We had a most pleasurable experience when dealing with Eric Pederson for our lease trade in. It was our first time dealing with BMW of Crystal Lake and we would highly recommend going there for your next purchase/lease. This is a dealership with dedication to their customers' satisfaction. More

First BMW I got the pleasure to meet Irv Robinson, he was very quick to help me out and jumped through hoops to get me a deal/loan. We even got a chuckle when I I got the pleasure to meet Irv Robinson, he was very quick to help me out and jumped through hoops to get me a deal/loan. We even got a chuckle when I couldn't figure out the car wasn't started as to why I couldn't get it into gear...haha All in all I can't say anything bad about this dealership experience that wasn't a pleasure. More