BMW of Creve Coeur

Wasn’t able to come to a fair agreement. We never kept the conversation going to. We never kept the conversation going to. More

****** UPDATE Gary stepped in and arranged for my car to inspected by their tint specialist and determined it was an issue with the glass and should be replaced. The glass has been replaced and tinted at to inspected by their tint specialist and determined it was an issue with the glass and should be replaced. The glass has been replaced and tinted at no cost. I appreciate him taking ownership of the issue and making things right. I'm happy to have this over and enjoy my car! ******* I purchased my 2025 certified pre-owned 330i from BMW of Creve Coeur in May 2026. The buying experience was fine and Bradley was easy to work with. I took my vehicle to a very reputable shop near my home to get tinted and when they washed the back window to prepare it for tint, the defroster lines slid down and split. I called some tint shops(including the one BMW of Creve Coeur uses) to ask them if that was something they have seen. They advised that defroster lines should not come off that easily and that it sounds like there is an issue with the glass. They suggested taking to where I purchased it. I bought the car on the 20th, took it to the tint shop on the 29th and called the dealership that afternoon. Since it was Friday we arranged for me to bring it in on Tuesday the 2nd. When I brought it in the service manager accused the tint shop of using too much heat or cutting the lines with a razor blade. I went back to the tint company and they showed me the video of them working on my car and neither of those things happened. BMW of Creve Coeur refuses to fix the back glass and so I made a complaint directly with BMW and when they called BMW of Creve Coeur,they went out of their way to tell BMW not to cover the damage even under their goodwill program. I have always dreamed of buying a BMW and after 10 years of driving a van, my kids were old enough to switch back to a car. The whole experience has been a nightmare and honestly I'm ready to just be done and get a different car because if this is how they are right after you buy the car, I can imagine they are even more difficult to work with as the car ages. I purchased a brand new Kia back in 2013 and 13 years later they provide superior service than this BMW of Creve Coeur has. So if you want a dealership that makes your life difficult before the 1st payment is due then BMW of Creve Coeur is the one for you. My co workers all have luxury vehicles as well as my clients and I will be sure to warn everyone about BMW of Creve Coeur. More

Stephon has helped us with a lease purchase on 2026 BMW XM Label, and it was the best experience that we have ever had when purchasing a vehicle. Will be only purchasing cars with Stephon in the future! T XM Label, and it was the best experience that we have ever had when purchasing a vehicle. Will be only purchasing cars with Stephon in the future! Thank you! More

The new facility is beautiful and the accessibility is so much better. However, I was questioned about the the need for an oil change although I have a plan and I got a dashboard warning indicating wi needed much better. However, I was questioned about the the need for an oil change although I have a plan and I got a dashboard warning indicating wi needed one. I was questioned if I had my card serviced somewhere else and possibly been an adjustment with my odometer. It I’m not mistaken, isn’t that illegal or at least immoral. I wasn’t pleased about that but I just got my oil changed and left. More

My first BMW and what a pleasure to work with. Very friendly and knowledgeable. Help setup my new car Monday.Thanks Stephon! Very friendly and knowledgeable. Help setup my new car Monday.Thanks Stephon! More

Steph is always a great help, I would go to her time and time again and will always recommend her! time again and will always recommend her! More

Excellent service from my initial call to the follow up, to handing me the keys out the door. to handing me the keys out the door. More

Plaza was a pleasure from start to finish! Our salesperson, Jason was perfect. I highly recommend Plaza! Our salesperson, Jason was perfect. I highly recommend Plaza! More

Kennedy was great to work with! She made the car buying experience quick and easy! She made the car buying experience quick and easy! More