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BMW of Clear Lake

Webster, TX

4.7
362 Reviews

15943 Gulf Fwy

Webster, TX

77598

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Showing 362 reviews

February 01, 2024

The Service staff is very friendly and helpful. They do not try to.sell.you on things you don't need. More

by TZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy
Feb 03, 2024 -

BMW of Clear Lake responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

February 01, 2024

This was a typical car buying experience that included way too many hours sitting in dealership car and salesperson antics that just pissed us off and if we had another option of car we would have left. A More

by Mo
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shona in sales and Nate in finance—only one that was helpful
Apr 04, 2024 -

BMW of Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

BMW of Clear Lake responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. James Tracy General Sales Manager jtracy@mccallgroup.com

January 31, 2024

I was searching for a 2022 Jaguar F-Pace using Cargurus after some time I found the perfect car for a reasonable price at Clear Lake BMW just south of Houston,my sales person was very helpful and made my e More

by fishtank2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alaae, Christopher Watson, Brian Smith, Dereck Penrod
Feb 02, 2024 -

BMW of Clear Lake responded

We're thrilled to hear that you found the perfect 2022 Jaguar F-Pace at BMW of Clear Lake and had a pleasant experience with your salesperson. Thank you for choosing BMW of Clear Lake, and we appreciate your positive feedback. Enjoy your new car and safe travels!

January 30, 2024

I liked being contacted ahead of time about my service to help make the experience more efficient. I was coming in for a punctured tire and they looked it up to discovered it wouldn't be available in tire a More

by cstokes54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Tyson
Feb 01, 2024 -

BMW of Clear Lake responded

We're glad to hear that the proactive communication about your service helped make the experience more efficient and that the tire issue was addressed smoothly. We appreciate your positive comments!

January 29, 2024

Friendly, efficient and helpful got the vehicle we were looking for. They made it easy More

by tntendo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex and Josh.
Jan 31, 2024 -

BMW of Clear Lake responded

We're thrilled to hear that you had a friendly, efficient, and helpful experience with us and that we were able to help you find the vehicle you were looking for. Making the process easy for our customers is always a priority. Thank you for choosing us!

January 27, 2024

BMW of Clear Lake had my vehicle for 11 days . . . 11 . . . The primary reason for service job was to replace the windshield, which the Corpus Christi BMW ordered and shipped to BMW Clear Lake. A More

by Mandyduffy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Aguirre, Jamesll Russell, William (no last name given)
Apr 04, 2024 -

BMW of Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

BMW of Clear Lake responded

Mr. Ronstadt, Thank you for you feedback, but there is a misunderstanding on why your vehicle failed Sate Inspection as per Texas Department of Transportation code. Your left rear tire inner tread area has separated from the sidewall and the tread area and we showed this in the MPI Video you received. Please contact me at your earliest convenience to discuss this situation. Fidel Garza fgarza@mccallgroup.com

January 26, 2024

Staff are extremely helpful and courteous. Service is great. Execution of task is on time. More

by Abla_h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chapee
Jan 30, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had a helpful and courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 24, 2024

The sales person Ahn Dang and the financial person Josh were very helpful and professionals. More

by Tony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahn Dang
Jan 25, 2024 -

BMW of Clear Lake responded

Thank you for recognizing Ahn and Josh! We're thrilled to hear that they were very helpful and professional during your experience. We appreciate your business and look forward to serving you again in the future!

January 20, 2024

nice accomodating staff specially Heather nice accomodating staff specially Heather nice accomodating staff specially Heather More

by kenarce17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
heather
Jan 23, 2024 -

BMW of Clear Lake responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 15, 2024

Fast, easy and fair! Great service! Definately recommend! All service people are amazing. Location is convenient! More

by sameer jetly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy, Dereck Penrod, Joshua Rucker
Jan 17, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had a fast, easy and fair experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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