BMW of Clear Lake

Service advisor was very poor at communicating the status of my car. It took 2 1/2 days to replace a tire and replace a fuel vent after my check engine light came on. No consideration about how long I would of my car. It took 2 1/2 days to replace a tire and replace a fuel vent after my check engine light came on. No consideration about how long I would be without a vehicle. More

Harry Fernandez my advisor was an excellent help to make adjustments on my. X7 . Very explicit on the details. I will give him a 7 stars instead of 5. Excellent service consultant. They also clean and wash adjustments on my. X7 . Very explicit on the details. I will give him a 7 stars instead of 5. Excellent service consultant. They also clean and wash the vehicle perfect. See him next time. The coffee is the best in houston. More

Too much price gouging for repairs. This the last BMW that I will ever buy. This the last BMW that I will ever buy. More

David Tyson is an excellent service advisor. Love my 10 yr old BMW. The service department is better than most. My only complaint is the cost of repairs. Too much! Love my 10 yr old BMW. The service department is better than most. My only complaint is the cost of repairs. Too much! More

Nicholas has been my service person for the last 11 years!! He is the best!! years!! He is the best!! More

I was very optimistic at first about this dealer and then extremely disappointed in their ability to perform a simple task and inform the customer of what was needed to correct the service issue. We had a lo extremely disappointed in their ability to perform a simple task and inform the customer of what was needed to correct the service issue. We had a low break fluid warning and instead of me adding fluid and go about my day I took this to the dealer. They proceeded to do an entire fluid flush without any quote or approval from me. I asked what they were charging me $212.00 for then they explained and told us that the 2 service advisors got mixed up with vehicles. Not my fault!! They refused to do anything about the bill, I called several times to speak to Joe Agguire the service manager and yet to receive a call from him, very unprofessional!!! Then we asked for a state inspection and our car passed but when we were leaving the right signal light was out when we asked what happened they took vehicle to the back and tried to sock us with another $460 after some discussion we decided to leave when I got home I took light assembly of to look at it and opened up the light assembly spring and put it all back together and it works fine!!! Buyer beware is all I have to say terrible service we will never go there for service repair again!! To boot a nice elderly couple approached us and asked if we have had issues with this dealer because they were fed up and ready to trade their vehicle in for another brand due to their lack of customer service More

BMW of Clear Lake is a great dealership which a great sales experience as well as great customer service. sales experience as well as great customer service. More

Great customer service. The facility is very well cleaned. Good condiments, coffee, water soda. Just a great environment The facility is very well cleaned. Good condiments, coffee, water soda. Just a great environment More

Friendly and quick service. Joe Zuniga is the best! He kept me informed of the progress and I got my car back the next day. He even took the time to go over what my warranty Joe Zuniga is the best! He kept me informed of the progress and I got my car back the next day. He even took the time to go over what my warranty included when I picked my car up. More

The BMW dealership is simply fantastic. From GM Mr. Shine, Andrew Guerrero, Harry Fernandez , James Rose and members of the Finance and Warranty Department, we have only received kind, pro From GM Mr. Shine, Andrew Guerrero, Harry Fernandez , James Rose and members of the Finance and Warranty Department, we have only received kind, prompt and excellent service. We have bought Lexus and Infiniti autos elsewhere. Hands down, The 2022 BMW X5 Hybrid outclasses these superb brands. Thank you from happy clients in Galveston. More