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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.7
362 Reviews
Call Dealership (281) 557-7000

15943 Gulf Fwy

Webster, TX

77598

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Showing 362 reviews

March 06, 2024

My experience from beginning to end was wonderful! Setting up the appointment over the phone was swift and easy. The drop off/pickup process was just as easy! Everyone was very kind and courteous. More

by Katelynnmeese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Tyson
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Mar 10, 2024 -

BMW of Clear Lake responded

We're thrilled to hear that your entire experience, from setting up the appointment to the drop-off and pickup, was wonderful. Making the process swift and easy, along with the kindness and courtesy from our team, are important aspects of our service. Thank you for sharing your positive feedback. We appreciate your business!

Helpful
March 05, 2024

Always friendly and efficient. Chip, our service advisor delivers legendary customer service and is always available to answer all of my questions. More

by nschultz19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chappee
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Mar 08, 2024 -

BMW of Clear Lake responded

We're thrilled to hear that you've had a consistently positive experience with our service team, especially with Chip as your advisor. Providing legendary customer service and being available to answer all your questions are top priorities for us. Your satisfaction is our goal, and we appreciate your ongoing trust and support. Thank you for choosing us!

Helpful
March 05, 2024

Good dealership good service. Rational. Not arrogant. Personable. Good. Good. Good good. Good. Good good More

by Moaliquraishi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy, Christopher Watson, Brian Smith, Dereck Penrod, Joshua Rucker
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Mar 08, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
February 29, 2024

I was treated respectfully, everyone was very professional and polite and made me feel comfortable. More

by Garcia Laura
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo Garcia
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Mar 03, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had a respectful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
February 28, 2024

Customer service it's very polite and knowledgeable when it comes to service advisor. Highly recommend. More

by Homero Palomares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chappe
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Mar 02, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had a polite and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
February 26, 2024

Great dealership with an awesome service team. I've been working with Harry Fernandez for any service related items and it has been a breeze. More

by patrickkonieczny97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy, Christopher Watson, Brian Smith, Dereck Penrod, Joshua Rucker
Report | Print
Feb 27, 2024 -

BMW of Clear Lake responded

It's fantastic to hear that you've had a great experience with the service team at the dealership, particularly with Harry. Having a reliable and efficient service advisor can certainly make the maintenance process smoother. We're here to help!

Helpful
February 23, 2024

Great customer service from Nick. He completely resolved a warranty item much faster than I expected. 100% satisfied. More

by SS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Feb 26, 2024 -

BMW of Clear Lake responded

We're thrilled to hear that Nick provided you with great customer service and efficiently resolved your warranty item. Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again!

Helpful
February 23, 2024

Great service and fast response for your time and effort at the dealership. Glad they fixed the issues that needed work and I love the video they send when they find the issues . Keep up the good work More

by Shawnw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo garcia, Jason Creacy
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Feb 27, 2024 -

BMW of Clear Lake responded

We're thrilled to hear about your positive experience with great service, fast response, and the effective resolution of the issues at the dealership. We also appreciate your positive feedback on the video updates, as transparency is essential to us. Thank you for choosing us, and we look forward to continuing to provide excellent service!

Helpful
February 23, 2024

It's so important to know who to do business with for exceptional customer service long after the sale. I love love and, recommend and refer all of our friends and family to Advantage BMW of Clear Lake C More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar, David. Fidel
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Feb 27, 2024 -

BMW of Clear Lake responded

We appreciate your positive feedback and the recommendation of Advantage BMW of Clear Lake, especially highlighting the exceptional customer service provided by Service Advisor Omar, Service Manager Fidel, and the entire Service Department staff. Customer satisfaction is a priority for us, and we're delighted to hear about the positive experiences shared by you and your network. Thank you for choosing us, and we look forward to continuing to provide excellent service!

Helpful
February 22, 2024

Outstanding service! ! Everyone is super friendly and helpful. I highly recommend this dealership and couldn’t be happier. More

by stacycortez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Rose
Report | Print
Feb 24, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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