BMW of Clear Lake

I took my BMW Z4 to get it diagnosed because it was not starting. It took them 2 weeks to diagnose my car, they said my wiring harness had been chewed by rodents which cause the starter to fail and that bo starting. It took them 2 weeks to diagnose my car, they said my wiring harness had been chewed by rodents which cause the starter to fail and that both had to be replaced. I went thru my insurance because I don't have the extended warranty with BMW (totally worth having it) because their prices for service is the down payment of a house basically. I filed the claim thru my insurance and gave Advantage BMW of Clear Lake the GREEN light for them to start working on my car. I could have gone anywhere else that work on BMW's but opted for them because of their credibility, service, and strictness on their service maintenance on BMW vehicles. On the mean time I had a rental that my insurance provided me with for 1 month. After a month my rental car was due and had to be returned. My car was still in BMW's service/repair shop because "the part had not been shipped from Germany yet". BMW was kind to give me a Loaner vehicle while my car was still been fixed. 3 weeks later I get a call that my car was ready. I did not mind the wait time, since driving one of their newer models i335 was very nice. The day I went to get my car and return their vehicle I received the WORST CUSTOMER SERVICE EVER. 1st. They had lost "misplaced" the check my insurance had send them. (As I was walking out, they found it and called me back in) 2nd. The check amount they had received from my insurance was $1,000.00 Dollars less then the amount charged by the Shop. They broke down the service they had performed to my car which include Wiring Harness Replacement, Starter Replacement, MPI Multi Point Inspection, Alignment and wheel repair. This wheel repair had not been informed to me that it was going to be performed and raised the bill $500.00. My deductible was only $500.00 but with the surprising wheel repair I had to pay $1,000.00. I told them my deductible should have been only $500.00 But they said that was something I had to talk to my insurance about. They took away the vehicle they had loan me because according to them my car was ready, so I either paid the full amount or walked home. I paid the $1,000.00 and my car was given to me. 3rd First thing I noticed when I saw my car, not even a complimentary car wash was given to me, it had a whole bunch of feathers on the soft top and very filthy, it looked like an abandoned vehicle. 4. As I got in my car and I turned it on, my dashboard looked like a Christmas Tree, A whole bunch of lights were on including Service Engine Soon light. I tried washing my windshield and I did not had Washing Fluid on my car, Which According to their MPI Multi Point Inspection It should have been added. I immediately made them aware of this, I told them about this and they said, it had to be reset for the light to go away. When they brought the car back out to me, the Service Engine Soon light was still on, and also a light telling me that one on my tail brake lights was gone. When my vehicle was given to them none of this issues existed. I told them about this again. They gave me the loaner vehicle back so they can do a full inspection to my Z4 again and get it diagnosed, something they had done already 2 months ago. 3 days later I fixed the whole deductible issue with my insurance and got my $500.00 back. BMW said that the reason my Service Engine Soon light was on was because my O2 Sensors were out and my Transmission Gasket was broken and had a transmission oil leak, and they could not tell how much transmission oil was in my transmission because they had no way to measure it. By this time my credibility of their worked performed to my car was not in good terms any more. The complimentary oil change that was given to me by their service advisor was no evidence of it, usually in any place were they perform oil changes they stick a sticker to your windshield telling when your next oil change will be. This time I could not see that in my car, the previous oil change sticker was still in my windshield. I asked them about this and they said that the car would tell me when the next oil change would have to be performed which is 15,000 miles or 12 months. I got back in my filthy abandoned looking car (still no complimentary car wash) and turned it on and notice that my car said that my service was due -11,000 miles which meant there was no service performed to it. I went back in there an told them about this issue again..., and said that message is for maintenance to my car and I had not had one done to it. I replied but didn't you guys did an MPI Multi Point Inspection? Didn't you said you did do a Oil Change? They said oh.. they must of forgotten to reset then. As I walked to my car with my BMW "Service Adviser" I asked him, how can i know you actually did performed a oil change to my car? He said BECAUSE I TOLD YOU SO, I replied yes, but how can I believe you with all this that you guys are putting me thru? On the mean time a repair tech was resetting my dashboard of service due message in my car to 0 (cero) and at that point I was already upset, frustrated and not kind any more, and i asked are you telling that its your people then back there that they are so incompetent that they keep on forgetting to reset my vehicle info? The service advisor raised his voice at me telling me to take it easy on them and I replied to the advisor with my tone of voice raised, how can I calm down Troy???? When you guys keep on making mistakes, the reason i brought my car to you guys was because of your service and credibility and so far i have received the worst service ever. The advisor then replied DO NOT SCREAM AT ME, I said i'm not screaming at you, I'm raising my voice just like you did. Advisor then said I was nice enough to provide you with a loaner vehicle and you say this is the worst service? I then replied yes worst service ever!!! The tech was done I got back in my dirty filthy abandoned looking car and drove away, and still no washing fluid to clean my windshield. More

Thanks to Cue Nadaraja, my new BMW purchase was very smooth and painless! Cue was very nice in pointing out all of my options and presenting every suggestion that I had to the manager. The low pressure smooth and painless! Cue was very nice in pointing out all of my options and presenting every suggestion that I had to the manager. The low pressure and genuineness of Cue was a pleasant surprise and totally contributed to my buying my car here. And because I did not have time for the vehicle orientation on the day of my purchase, Cue had me come back on another day and he showed me all the workings of the car that he didn't get to show me before. Overall, a great experience! More

I walked into the ClearLake Advantage BMW dealership on 11/22/2013, hoping to purcahse a certified pre-owned BMW 328i 2011-2013 model. I was met by Mr. Cue Nadarajah, who sat myself and my mother down, pr 11/22/2013, hoping to purcahse a certified pre-owned BMW 328i 2011-2013 model. I was met by Mr. Cue Nadarajah, who sat myself and my mother down, provided us with refreshments, made sure we were comfortable and proceeded to provide me with several options. He listened to my requirements, affordability limitations and put forth the best options available to me. I had not purchased a new car in almost 10 years, and was very nervous about taking this step. Mr. Cue, put mind at ease, explaining every step of the process and answering all my questions. He let me test drive several models until I settled on a 2013 BMW 325i, certfied. He continued to go back and forth between management the finance department and worked out the best deal possible for me. I worked at Verizon Wireless for 7 years as a customer service call center director. One of my technical specializations was providing world class customer service to our customer base. I consider the service provided to me at this dealership, beyond outstanding!! Mr Cue and the entire staff was extremely knowledgeable, honest, and went out of there way to make sure I left a satisfied customer. Mr. Cue even followed up with me over the course of the following week, to ensure that I was comfortable with my car and to addresss any additional questions that I may have had. I cannot say enough about this amazing experience and I will never buy another car from anyone else again! I also cannot say enough about Mr. Cue. His warm, approachable and honest manner, in addition to his immense knowledge base about BMWs, made us feel at home and garnered our trust. If you are buying a BMW, I would recommend you visit no other BMW dealership in Greater Houston area but Cleark Lake Advantage. Please ask for Mr Cue, and I guarantee you will leave a very satifisfied customer. More

I must say that Dereck took really good care of me and my daughter. I first talk to Dereck about a 07 BMW 328i that they had on their lot for sale, I informed him that I was approve with my credit union and daughter. I first talk to Dereck about a 07 BMW 328i that they had on their lot for sale, I informed him that I was approve with my credit union and what my budget was. Dereck informed that he would check to see in the vehicle was still available and call me back, he called back in about 15min to tell me that the vehicle had sold. I then decided to take my business to another dealer and found the same car that was lower in price then the car that Dereck had on his lot. I drove from Round Rock Texas (which is 2 1/2 hour drive) to get a 2007 BMW 328i from another dealer. I received a call from that salesperson from the other dealer that this car was yesterday. So here we are driving from Round Rock to Houston and both cars sold, not I was out of ideas. I received an email from Dereck informing that they just received a 07 328i with even lower miles then the original one, he sent me picture and updated information on the process that they were taking the car thought. I was so impressed and grateful to Dereck for not just turning his back on us and hooking me up with my new family member. More

Aside from a major hiccup that was finally resolved this dealer is great. The price of the vehicle was great and even though the process wasn't as easy as I would have liked it to be, the issue was finally dealer is great. The price of the vehicle was great and even though the process wasn't as easy as I would have liked it to be, the issue was finally resolved. More

Advantage BMW Clear Lake is consistently the best with customer satisfaction. My service manager, Jason Creacy, goes above and beyond to make the appointment satisfying - from selecting a date that works customer satisfaction. My service manager, Jason Creacy, goes above and beyond to make the appointment satisfying - from selecting a date that works for me with a comparable loaner vehicle, to providing the service in a timely manner. Jason is knowledgeable, as he has worked in the service area prior to becoming an advisor. I have the utmost appreciation for his role as my advisor and have, and will continue, to recommend this dealership to my friends. Thank you Jason! More

Dereck made the buying process very plesant, straight forward and easy. No high pressure sales or other tactics. Dereck was very accessible and responsive during the process in terms of answering my ques forward and easy. No high pressure sales or other tactics. Dereck was very accessible and responsive during the process in terms of answering my questions and providing information. I would recommend Dereck and this dealership to a friend or family member and would do business here again in the future. More

First, let me say I live outside of Dallas, however, I purchased here. From the initial contact, via email, Dereck was attentive and genuine. After chatting for a couple days, I decided to place my or purchased here. From the initial contact, via email, Dereck was attentive and genuine. After chatting for a couple days, I decided to place my order with Dereck because I trusted him. Six weeks later I picked up my new BMW and everything went as smooth as The beginning. At end of the day, this is about a relationship, not just buying a car. I'm glad I found my new BMW salesman, Dereck. Great job to everyone!!! Bobby E. Denton, TX More

Thank you Zeke for providing me with excellent customer serivce and follow up. You were very understanding and professional with investigating the circumstances surround my BMW. Thank you serivce and follow up. You were very understanding and professional with investigating the circumstances surround my BMW. Thank you More

I love my new 750 and wwas very pleased with the entire process of purchasing it from Adavntage BMW with Captain Chris Castillo. He is very knowledgable about the various products and features, explained process of purchasing it from Adavntage BMW with Captain Chris Castillo. He is very knowledgable about the various products and features, explained everything to us in a very thorough manner, and most importantly I felt I could trust him with regard to the final deal we negotiated. Will definately be back to purchase from Chris again. More