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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.7
362 Reviews
Call Dealership (281) 557-7000

15943 Gulf Fwy

Webster, TX

77598

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Showing 362 reviews

March 19, 2024

Everything was perfect! I couldn't be happier with my experience. My service advisor was incredible. He found me a loaner to use for a few hours. More

by Sherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dereck Penrod
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Mar 22, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had a perfect experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 15, 2024

They were very welcoming ,helpful, and accommodating throughout the whole process. We are glad we chose this dealership. More

by gplewislpmom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shona, Jason Creacy, Christopher Watson, Brian Smith, Dereck Penrod, Joshua Rucker
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Mar 16, 2024 -

BMW of Clear Lake responded

It's wonderful to hear that you had such a positive experience with us! We strive to make every step of the process welcoming, helpful, and accommodating for our customers. We're glad that you chose our dealership and that we could meet your expectations. We're here to help and ensure your satisfaction with your vehicle and our services.

Helpful
March 13, 2024

James Rose took excellent care of my car. Everyone I dealt with was very professional. No problems. I highly recommend the service garage at this dealership. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Rose
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Mar 16, 2024 -

BMW of Clear Lake responded

We're thrilled to hear about your positive experience with James and our service garage at the dealership! Providing excellent care for your car and maintaining a high level of professionalism are top priorities for us. Thank you for recommending our service garage, and we truly appreciate your feedback. We look forward to serving you again in the future!

Helpful
March 13, 2024

We had a great experience All the staff was very helpful. Listen to our needs and got us taken care of. Thank you! More

by marcusmcanally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick , Jason Creacy
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Mar 15, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 12, 2024

I’m very pleased with my service person chip. Always honest about what has to get done and did a great job and had my car done when he said it would be ready. More

by americo.almaguer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department, Mr. Chip
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Mar 15, 2024 -

BMW of Clear Lake responded

Thank you for your feedback! We're thrilled to hear that Chip provided you with excellent service and was honest about what needed to be done. It's great to know that he completed the job promptly and had your car ready when promised. Providing honest and reliable service is our priority, and we're glad Chip met your expectations. Thank you for choosing us, and we look forward to serving you again!

Helpful
March 12, 2024

Staff is very helpful and kind, The service is very good and they take great care of you. More

by Jorge67!
Recommend Dealer
Yes
Employees Worked With
Omar Reyna
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Mar 15, 2024 -

BMW of Clear Lake responded

Thank you for your kind words! We're delighted to hear that our staff was helpful and kind, and that you received excellent service. Providing exceptional care to our customers is our top priority, and we're glad to have met your expectations. Thank you for choosing us, and we look forward to serving you again!

Helpful
March 12, 2024

Could not have been any better. Very satisfied. Exceptional service. The service representative that helped me was outstanding. More

by johnlwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy
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Mar 15, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 11, 2024

They look after your car telling you what you need. Nothing more nothing less. The dealership prioritizes customer service. More

by lmejia75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy
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Mar 14, 2024 -

BMW of Clear Lake responded

The dealership provides honest recommendations for your car's needs, without upselling unnecessary services. Customer service is their top priority.

Helpful
March 09, 2024

This dealership is awesome, especially Cheryl Simons in the service department. They always do a video inspection of what needs to be done and send the video to me before any repairs are approved. I am so More

by Richard A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Simons
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Mar 13, 2024 -

BMW of Clear Lake responded

We're delighted to hear that your experience with the dealership, especially Cheryl in the service department, has been awesome! It's great to know that they provide a video inspection of the necessary repairs and keep you informed before proceeding. Your positive feedback is appreciated, and we're here to assist you with anything you might need in the future. Thank you for choosing this dealership, and we look forward to serving you again!

Helpful
March 07, 2024

Easy appointments. The staff are very knowledgeable.Love my experiences. The best! Jamel is great. More

by Tangelaspeech
Recommend Dealer
Yes
Employees Worked With
Jamel Russell
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Mar 13, 2024 -

BMW of Clear Lake responded

We're pleased to hear that you find our appointment process easy and that our knowledgeable staff has contributed to positive experiences. Thank you for the kind words, and we're happy to have Jamel as part of our team!

Helpful
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