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BMW of Clear Lake
Webster, TX
452 Reviews
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Showing 452 reviews
March 25, 2011
I would not recommend having any work done here. I brought my Z4 in for an oil change and to have the headlights repaired. The problem with the headlights was that they were pointing very low. After t brought my Z4 in for an oil change and to have the headlights repaired. The problem with the headlights was that they were pointing very low. After the oil change was finished, I was told that they forgot to check the lights but since I had to bring the car back for the replacement of a recalled part and additional maintenance, they would check them at that time. (Not a problem, sometimes things just happen) I brought the car in the second time and after the maintenance and replacement of recall part was done, I was told that the computer was reprogrammed and that would probably fix the problem. Once it turned dark, I realized that the reprogramming did not fix the headlights. The third time the car was brought in; I was told that the lights did not work because they were not on automatic. Put the headlights on automatic and when it got dark, lights were still pointing very low. The fourth time I brought the car in, I was told that a part was broken and needed to be replaced. Cost of repair: over $600.00. Had them do the work and picked up the car. Checked the lights in the dark and the lights are still pointing very low. It appears that they did not even check to see if the headlights were working correctly after each visit. My service rep was nice enough and seemed to want to get everything fixed but having to bring my car in 4 times for the same problem leads me to believe there are some serious issues with the technicians doing the work. More
by noev
Employees Worked With
Cheryl & Larry
November 22, 2010
Went to buy a preowned car. The manager Tom Matis (or Mitas) was so rude....in between negotiation process, he came upto my face and said "The price was listed on the website, what were you thinking when Mitas) was so rude....in between negotiation process, he came upto my face and said "The price was listed on the website, what were you thinking when you came here?". I got so pissed that only after numerous apologies by the salesperson that I stayed there. On top of that, they sold me a vehicle that had the warranty voided and had all aftermarket parts....Tom Mitas would not pick up my call anymore and wont wanna deal with it. They wont service it because the warranty does not apply but they did not tell me that before. Never ever go to these guys...they try to sell you pieces of junk and are too rude on top of that. More
by seahorse12
Employees Worked With
Tom Mitas
October 08, 2010
Wally Spence was extremely helpful and the service department was great. They gave me a rental and called me as soon as the service was complete, the same day. This dealership was very friendly and co department was great. They gave me a rental and called me as soon as the service was complete, the same day. This dealership was very friendly and cooperative! i look forward to doing buisness in the future. More
by brandypimentel
Employees Worked With
Wally Spence
March 17, 2010
Second time I needed service, I always wait until the last moment, rush in and ask them to do service ASAP. They do, give me a loaner to run errands, then I get a call on my cell saying it's ready 2 hou last moment, rush in and ask them to do service ASAP. They do, give me a loaner to run errands, then I get a call on my cell saying it's ready 2 hours later! I've leased for almost 6 years now and have NEVER received anything less than the best service! For this, I'll drive BMW's from BMW Advantage Clear Lake always. More
by Gary W. Bucek
Employees Worked With
Christopher Watson-sales, Zeke Gates-service, Jay Bertrand-manager, Christopher Watson
December 18, 2009
This is my second BMW that I have owned and there are several short fallings compared to other vehicles in its class. The biggest and most import is the road noise. When I first purchased this car the several short fallings compared to other vehicles in its class. The biggest and most import is the road noise. When I first purchased this car the road noise was minimal, but after 15k miles the road noise became so bad that I could not conduct business calls while driving. I travel quite a bit and rental mid-class cars road noise was much less than the BMW. Second, is the options are overpriced. I spent an additional 12K on options that many other luxury cars have standard. From a service perspective the free maintenance is not so free. These cars sit low to the ground and if you knock your alignment out it will cost you 220 each time, and the dealership I used couldn't ever get it right. I do not think the service department actually performs the service requested. A lady in front of me had asked them to take the car for a drive to determine a problem she was experiencing at driving speed which the service department stated they did. She wrote down the mileage before she dropped it off and when she picked it up it was the exact same. Basically they had lied about even taking the car for a test drive. Additionally, from a technology perspective they are lacking and seem to be a couple years behind. Overall I would NOT recommend purchasing a BMW and I would recommend checking with the other luxury auto makers first. I have two years left on my lease and I have purchased another vehicle to use for my daily use and the BMW sits in the garage collecting dust. More
by jmcandre
Employees Worked With
N/A
July 28, 2008
I had an unfortunate situation last week when I was ready to purchase a new 3-series and Lori Dominy had accepted my offer in writing. When I got to Texas from Arkansas, she changed the terms and would not to purchase a new 3-series and Lori Dominy had accepted my offer in writing. When I got to Texas from Arkansas, she changed the terms and would not guarantee her written expression of the acceptance of the terms. I will be contacting BMW and the dealership group's corporate offices in Houston to complain. I was out $600 on this failed trip. Beware of Advantage BMW's tactics. Go elsewhere and don't waste your time with a group of liars who cannot honor what they have put in writing. More
by JamesH
Employees Worked With
lori dominy
June 02, 2008
The Internet Sales Experience was Awesome! I did most of the process over emails, they were informative, honest, and very helpfull. If you are looking for a BMW they are the dealership to purchase from. Whe the process over emails, they were informative, honest, and very helpfull. If you are looking for a BMW they are the dealership to purchase from. When I went to the dealership they had everything ready for me..... I love my new car!!!!! More
by zjones
Employees Worked With
Chris Sundermeyer
October 16, 2007
These people lie through their whitened, plastic teeth and it took me two BMWs and three years to discover this. I own a business and I am surprised these people are allowed to do their stuff. My advice and it took me two BMWs and three years to discover this. I own a business and I am surprised these people are allowed to do their stuff. My advice to you is to steer clear and go elsewhere unless you want to waste your time and invite hours of trouble and expense. Not credible in the least on several occasions. Avoid this dealership and their sister store and take your BMW elsewhere because I guarantee you you couldn't receive worse overall care. More
by waterhunter
Employees Worked With
several over the years
June 21, 2004
They don't seem to have their act together, each time I have gone in for service, it doesn't go smooth. On a very negative note, my engine overheated, due to all the coolant leaking out, and they do not wa have gone in for service, it doesn't go smooth. On a very negative note, my engine overheated, due to all the coolant leaking out, and they do not want to cover it under the warranty. They really did not care about the circumstances of the incident, just that it is their policy not to cover repair of the engine, if it overheats. In order to maintain the warranty, you would have to immediately shut the engine off, as soon as any hint of engine overheating or check coolant message was displayed. I called after the check coolant warning was displayed, I was told by service to bring it in when I wanted (I made an appointment for the next morning), that afternoon the check coolant warning came on again, and as I exited the freeway, the car died. I was informed the next day, that their was engine damage and it was my fault for driving the car while it was too hot......I am still at a loss for this one, as there was no indication, other than the warning message, which their own service technician was not concerned about....... More
by jdenny
Employees Worked With
Chip
