BMW of Clear Lake

Great experience. Love the car!!! Everyone in the dealership is always friendly every time you walk in. dealership is always friendly every time you walk in. More

They don't seem to have their act together, each time I have gone in for service, it doesn't go smooth. On a very negative note, my engine overheated, due to all the coolant leaking out, and they do not wa have gone in for service, it doesn't go smooth. On a very negative note, my engine overheated, due to all the coolant leaking out, and they do not want to cover it under the warranty. They really did not care about the circumstances of the incident, just that it is their policy not to cover repair of the engine, if it overheats. In order to maintain the warranty, you would have to immediately shut the engine off, as soon as any hint of engine overheating or check coolant message was displayed. I called after the check coolant warning was displayed, I was told by service to bring it in when I wanted (I made an appointment for the next morning), that afternoon the check coolant warning came on again, and as I exited the freeway, the car died. I was informed the next day, that their was engine damage and it was my fault for driving the car while it was too hot......I am still at a loss for this one, as there was no indication, other than the warning message, which their own service technician was not concerned about....... More

Consistent exceptional service for all work since 1998. More

So far, a good experience in both sales and service. I would prefer a larger dealership as I often have to wait an extra day for parts to be shipped in but customer service makes up for the wait. would prefer a larger dealership as I often have to wait an extra day for parts to be shipped in but customer service makes up for the wait. More