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BMW of Clear Lake
Webster, TX
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Work was completed quickly and thoroughly. Absolutely no issues with the service. Cost was exactly what I expected. Car was returned to me nice and clean. Absolutely no issues with the service. Cost was exactly what I expected. Car was returned to me nice and clean. More
First class service throughout the entire purchasing process, helpful, knowledgeable, and professional staff made the process easy and enjoyable. process, helpful, knowledgeable, and professional staff made the process easy and enjoyable. More
The service was good and didn't take long at all and Heather Woodyard the service advisor was very good and professional made things easy to xx in will ask for her next time for sure would give her five Heather Woodyard the service advisor was very good and professional made things easy to xx in will ask for her next time for sure would give her five stars for rating More
BEWARE OF THIS LOCATION. This location is not reputable, they are dishonest, they will damage your vehicle and not own up to it. I came in for a simple oil change and one This location is not reputable, they are dishonest, they will damage your vehicle and not own up to it. I came in for a simple oil change and one new tire. They convinced me into buying 3 years of unlimited oil changes, 4 new tires, and an alignment. I came to pick up my car to find the inside of each door damaged, the car was extremely bouncy when I drove it, one of the attendants agreed she noticed the car was acting funny and had "issues", so I asked what happened?? They said when cars get lifted sometimes the struts get put under tension and mess up, they've had similar problems before, but they don't know the cause and that it's all hypothetical. As far as the car doors, they said the interior was already like that which I vehemently disagree with, they wouldn't fix it, they said there's nothing I can do to prove they did anything wrong. Then they pulled up videos of the interior which showed the car doors fine which does in fact prove my point and they wouldn't give me the video. I was quick enough to snap a photo of the computer with the image on it. So now I'm driving around with a bmw that feels like it could bounce out of control, damaged interior doors, and a whopping $1300 bill for it. More
Always a pleasure to visit BMW Clear Lake; Cheryl Simmons has been taking care of our cars for over a decade. has been taking care of our cars for over a decade. More
Always enjoy visiting this dealership. The service department always does a great job taking care of the customers with quality work and professional service. Thank you. The service department always does a great job taking care of the customers with quality work and professional service. Thank you. More
Fast, Friendly, and Professional! !! Veronica was the best service advisor I ever met! She provided great customer service and answered all of my questions. She explained all servic !! Veronica was the best service advisor I ever met! She provided great customer service and answered all of my questions. She explained all services in great detail and she returned phone calls and was always readily available!!! Thanks Veronica! More